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ANA Premium Member Services and Benefits

Here is the information about the various awards and services for frequent-use Premium Members.

Index of Diamond ServicesList of Services
ANA "Diamond Services"
Mileage related benefits and services Benefits opun Reservation Member's Support

Benefits at the Airport

Services available at all airports.Services in connection with airport lounges

"Diamond Service" Services you receive as a "Diamond Service" member

Star Alliance Gold member Services you receive as a Star Alliance Gold member

Please present your "Diamond Service" Card Please present your "Diamond Service" Card to the airport staff

Member Services for "Diamond Service" members

Please present your "Diamond Service" Card Member ANA "Diamond Service" Star Alliance Gold member Use of Priority Check-in Counter

The member in person may use the following check-in counters.

ANA Group Japan domestic flights Priority check-in counters At Haneda Airport

(Main South)

ANA SUITE CHECK-IN
One travel companion allowed
(Main North/Main South)
ANA PREMIUM CHECK-IN
ANA Group International flights FIRST CLASS The First Class* and At Haneda Airport
ANA "Diamond Service" Diamond counter
BUSINESS CLASS Business Class* check-in counters
At Narita Airport
ANA SUITE CHECK-IN
Details of service
One travel companion allowed

* The First Class and Business Class check-in counters are available only when the applicable class is present on the ANA Group international flight you are boarding.

Flights operated by Star Alliance member airlines Priority check-in counters that display "Star Alliance Gold"

* The exclusive Star Alliance Gold counter at Narita Airport may not be available for use depending on the Star Alliance member airline you are boarding.

Code-share flights operated by partner airlines which are not Star Alliance members Services are available when boarding code-share flights with ANA
Details of service

* Please note that this service may not be available at certain airports or for certain flights.

Please present your "Diamond Service" Card Member ANA "Diamond Service" Star Alliance Gold member Priority Baggage Handling and Additional Checked-in Baggage Allowance

When using ANA Group or Star Alliance member airline flights, you will have priority tags attached to all checked baggage, ensuring that your bags are given priority after arrival.
Futher more members are entitled to check-in baggages with no charge as follows when travelling on ANA Group or Star Alliance member airline flights.

Priority Baggage Handling

ANA Group flights Regardless of your boarding class, the "First Class" priority tag will be attached to your baggage.
Star Alliance member airline flights The "Star Alliance" priority tag will be attached to your baggage, except when flying in First Class of ANA International Flights.

* This service is not available when transferring from an airline other than Star Alliance member airlines to a flight operated by the ANA Group, and checking baggage at the time of completing boarding procedures with the other airline.

Code-share flights operated by partner airlines which are not Star Alliance members Services are available when boarding code-share flights with ANA
Details of service

Additional Free Baggage Allowance

Information

Starting with ticket issued from June 1, 2013 the free baggage allowance will be changed according to the boarding class when using ANA international flights. Click here for details.

ANA Group Japan domestic flights Free Baggage Allowance of your travel class + 20kg(44lb)
Details of service
ANA Group International flights Free Baggage Allowance of your travel class(*) + 1 piece

* You are allowed to 32kg(70lb) per piece regardless of your traveling class.(Applicable for ticketing on/before May 31st, 2013)

Details of service
Star Alliance members airline flights [By piece] Free baggage allowance for your boarding class*1 + 1 piece*2
[By weight] Free baggage allowance for your boarding class*1 + 20kg(44lb)

*1 Regulations differ from ANA Group flights when using Star Alliance member airline flights.

*2 Permitted weights and dimensions (sum of length, width, and height) per piece differ according to airline.

* An excess baggage charge will apply for baggage that exceeds the prescribed weight or size.

* This service may not be available on code-share flights operated by other airlines or itineraries that include flights operated by other airlines.

* This service may not be available when checking baggage with airlines other than those listed above, and transferring to ANA Group or Star Alliance member airline flights.

Please present your "Diamond Service" Card Member ANA "Diamond Service" Star Alliance Gold member Priority Airport Standby

Receive priority waitlisting at the airport on the day of your flight for ANA Group flights or Star Alliance member airline flights.

Waitlisting procedures
Please come to the priority check-in counter and contact a staff.

* These procedures can also be completed via the Self-service Check-in Machines if you do not have a reservation and have completed payment in advance for Japan domestic flights.

* This service is not available at some airports and for some flights.

Please present your "Diamond Service" Card Member ANA "Diamond Service" Use of "Premium Economy"

PREMIUM ECONOMY If seats are available at the time when completing boarding, members are invited to the comfortable travel of Premium Economy on ANA international flights at no additional charge.

How to use this service
Please contact a check-in counter staff when completing boarding procedures.

* You cannot switch to Premium Economy after boarding.

* This service is subject to availability.

* No one other than the member in person is eligible for this servise.

Please present your "Diamond Service" Card Member ANA "Diamond Service" Star Alliance Gold member Exclusive Use of Security Check Point

You are entitled to use the exclusive security check points at the following airports when boarding ANA Group flights.

ANA Group Japan domestic flights Shin-Chitose, Haneda, Itami, Fukuoka Airports At Haneda Airport (Main South)
ANA SUITE CHECK-IN
One travel companion allowed*1
(Main North/Main South)
ANA PREMIUM CHECK-IN

*1 To use this service, you must complete registration procedures for your travel companion in advance. Please visit the counter at ANA SUITE CHECK-IN with your travel companion.

ANA Group International flights Narita Airport*2 ANA SUITE CHECK-IN One travel companion allowed

*2 At Narita Airport can be used by the member and one travel companion. You can also be use when boarding on flights from other airlines from the Narita Airport Terminal 1 South Wing.

* Not available for travel companions at Shin-Chitose, Haneda(ANA PREMIUM CHECK-IN), Itami, and Fukuoka Airports.

Please present your "Diamond Service" Card Member ANA "Diamond Service" Star Alliance Gold member Priority Airport Boarding

Regardless of your boarding class, you will be given priority when boarding ANA Group or Star Alliance member airline flights.

Top priority boarding service for "Diamond Service" members

"Diamond Service" members are given top priority when using the following applicable routes.

ANA Group Japan domestic flights Haneda-Itami
ANA Group International flights All routes departing from Japan

* This service may not be available at some airports and for some flights.

* When buses are used on the way to the airplane, you will receive top priority when boarding the bus.

Code-share flights operated by partner airlines which are not Star Alliance members Services are available when boarding code-share flights with ANA
Details of service

Member ANA "Diamond Service" Concierge Service

Concierge staff ensure that your time before departure is as comfortable as possible when using international flights from Narita and Haneda Airports, whether you are traveling for business or pleasure.

Applicable Airport
Narita Airport (International Terminal 1)
ANA SUITE CHECK-IN ANA SUITE LOUNGE
Haneda Airport (International Terminal)
ANA SUITE LOUNGE

ANA "Diamond Service" ANA My Car Valet Discount Parking Service (Narita Airport)

We provide a convenient parking service at preferential rates for members who come to Narita Airport via car.

Available services
<Departure> You will be taken to your departure terminal.
<Arrival> We will bring your car to the designated parking area adjacent to the ANA ARRIVAL LOUNGE.

Details of service

* Available with a round trip reservation on an ANA Group flight arriving at or departing from Narita Airport.

* To apply for this service, call the designated valet reservation desk after making a departure or arrival reservation by 6:00 p.m. on the day before your departure.

ANA "Diamond Service" Priority reservation service for Haneda Airport parking lots

Your reservation for Parking Lot No. 3 (P3) at Haneda Airport will be given priority.

Available services
· Use of the exclusive entrance for persons with reservations
· Parking at an exclusive area close to the terminal

* Parking is on the 4th or 5th floor.

ANA "Diamond Service" Use of the Frequent Visitor e-channels at Hong Kong International Airport

ANA "Diamond Service" members who are 18 years old or above will be able to use the Frequent Visitors(FV) e-channel facilities to speed up their immigration process at Hong Kong International Airport.

How to use this service
You must first complete registration procedures at the Immigration Department Enrollment Office at the Arrival Hall in Hong Kong International Airport.

Details of service

* Cannot be used by persons under the age of 18.

* You must have a valid passport or visa to use this service (visas are not required for Japanese citizens staying in Hong Kong for 90 days or less for sightseeing or business).


Services in connection with airport lounges

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A STAR ALLIANCE MEMBER