Ticketing Service Charge and Exchange/Reissue Service Charge [International Flights]

Ticketing Service Charge for issuance of international airline tickets:

This is a processing fee charged when a ticket for a new international flight is issued at ANA. As a general rule, the following ticketing service charge applies to per passenger for one set of flight tickets.

Ticketing Service Charge

Ticket Purchase Locations Ticketing Service Charge
ANA Website Free
ANA Call Center for Japan Region
ANA counter for Japan Region (airport)
JPY 5,400 (including tax)
ANA call centers in North America
ANA Counters in North America(city/airport)
USD 25*1
ANA Counters in Canada (airport) CAD 25*1
ANA Call Center for European Region
ANA counter for European Region (city)
EUR 40/GBP 30*2
ANA Counters for European Region (airport) EUR 60/GBP 45*3
ANA Counter in Geneva (city) CHF 60*4
ANA Call Center in Singapore
ANA counter in Singapore (city/airport)
SGD 80*1
ANA Call Center in Kuala Lumpur
ANA counter in Kuala Lumpur (city/airport)
MYR 80*1
ANA Call Center for Vietnam Region
ANA counter for Vietnam Region (city/airport)
USD 30*1
ANA Call Center in Manila
ANA counter in Manila (city/airport)
USD 100*5
ANA Call Center in Taiwan
ANA counter in Taiwan (city/airport)
TWD 780*1
ANA Call Center in Bangkok Office
ANA counter in Bangkok (city)
THB 1500*1
ANA Call Center in Jakarta Office
ANA counter in Jakarta (city/airport)
IDR 700,000*6
ANA Call Center in Australia Office
ANA counter in Australia (city/airport)
AUD 60*1
ANA Call Center for Phnom Penh
ANA counter in Phnom Penh (city)
USD50*1
Applicable for ticketing on and after July 19,2016.
  • *1 Ticketing service charge also applies to tickets for flights within Japan
  • *2 Ticketing service charge is EURO 15/GBP 10 for flights within Japan or the European region
  • *3 Ticketing service charge is EURO 35/GBP 25 for flights within Japan or the European region
  • *4 Ticketing service charge is CHF 20 for flights within Japan or the European region
  • *5 Ticketing service charge is USD 20 for infants not occupying a seat (only applicable if the ticket of the person accompanying the infant was issued by a travel agent)
  • *6 Ticketing service charge is IDR 400,000 for flights within Japan

Not applicable

  • ・ Tickets purchased on the ANA Website
  • ・ Infants under the age of 2
  • ・ Tickets purchased with ANA travel vouchers
  • ・ Tickets purchased with ANA gift cards at an ANA counter (airport)
  • ・ "Diamond Service" members

Safety Precautions

  • ・ Ticketing service charge applies in case of purchasing ANA tickets for the itinerary only includes other airline sectors.
  • ・ Ticketing service charge also applies to tickets purchased by contacting ANA by telephone or at ANA counter (airport) at a fare that is not available on the ANA website.
  • ・ Child and adult fares will be charged with the same ticketing service charge.
  • ・ Ticketing service charge applies to waitlist requests (paid tickets).
  • ・ Ticketing service charge applies to infants who turn two years old during a trip, and also if a carrier that requires reserved seating is involved.
  • ・ If separate tickets are cross-referenced and issued at the same time, JPY 5,400 is charged for the whole itinerary.

E.g.1) If you purchase a Narita - Frankfurt round-trip ticket and a Star Alliance European Airpass

  1. Tickets purchased at the same time for the whole itinerary: JPY 5,400 will be charged.
  2. If you purchase a Narita = Frankfurt round-trip ticket on April 1, and then purchase a Star Alliance European Airpass separately on April 10: JPY 5,400 is charged for each ticket for a total of JPY 10,800.

E.g.2) If you purchase four sets of Narita = Frankfurt round-trip tickets (for 2 adults, 1 child and 1 infant not occupying seat)

JPY 16,200 is charged for 3 passengers, while the charge does not apply to the infant not occupying seat.

Refund of the Ticketing Service Charge

Refund due to voluntary reasons: The Ticketing Service Charge will not be refunded.
Refund due to reasons other than voluntary reasons: The Ticketing Service Charge paid when the ticket that is valid at the time of the refund is issued will be refunded.

What is an Exchange/Reissue Service Charge?

This is a processing fee charged at ANA when there is a difference due to an increase/decrease in fare (excluding fuel surcharge), tax and other fees, or when there is a route change.
As a general rule, the following Exchange/Reissue Service charge applies to per passenger for one set of flight tickets for each change.
The charge also applies to an exchange/reissuance of an EMD (Electronic Miscellaneous Document) as a result of an extension of the term of validity.

Exchange/Reissue Service Charge amount

Where to Apply for change requests Exchange/Reissue Service Charge
ANA Call Center for Japan Region
ANA counter for Japan Region
JPY 2,160 (including tax)
ANA Call Center for Hong Kong Region
ANA counter for Hong Kong Region
HKD 200
ANA Call Center for the Philippines Region
ANA counter for the Philippines Region
USD 20
ANA Call Center for the Thailand Region
ANA counter for the Thailand Region
THB 500
ANA Call Center for the Indonesia Region
ANA counter for the Indonesia Region
IDR 700,000
ANA Call Center for the Australia Region
ANA counter for the Australia Region
AUD 50
ANA Call Center for Cambodia Region
ANA counter for Cambodia Region
USD15
Applicable for ticketing on and after July 19,2016.

Not applicable

  • ・ Infants under the age of 2
  • ・ If the change fee set for each fare is higher than the exchange/reissue service charge.
  • ・ Changes made due to reasons other than voluntary reasons.
  • ・ Date changes without fare changes (excluding fuel surcharge).
  • ・ "Diamond Service" members

Safety Precautions

  • ・ This service charge is applicable to any changes made to tickets purchased in different countries or through other carriers.
  • ・ This service charge is applicable to any changes made to tickets purchased on the ANA website.
  • ・ This service charge is applicable to any changes made to tickets purchased overseas with an itinerary that consists of only Japan domestic sectors.
  • ・ Child and adult fares will be charged with the same exchange/reissue service charge.
  • ・ If separate tickets are cross-referenced and issued at the same time, JPY 2,160 is charged for each change made.
    E.g.) If you simultaneously make changes to four sets of Narita = Frankfurt round-trip tickets (for 2 adults, 1 child and 1 infant not occupying seat)
    JPY 6,480 is charged for 3 passengers, while the charge does not apply to the infant not occupying seat.

Refund of the Exchange/Reissue Service Charge

Refund due to voluntary reasons: The Exchange/Reissue Service Charge will not be refunded.
Refund due to reasons other than voluntary reasons: The Exchange/Reissue Service Charge applied when the ticket that is valid at the time of the refund is issued will be refunded.