United Kingdom

ANA - Europe

Inspiration of JAPAN

Help with Online Reservation

Quick, Easy, 24 hours a day, 7 days a week
 
ANA's online Reservations service is a quick, easy, safe and secure way to book tickets.
 
E-tickets are available for applicable routes, so there is no need to collect tickets.

* Some routes and fares may not be available through ANA Online Reservation.
Please call ANA European Customer Service Centre to make those bookings.
 
ANA Online Reservations
Step 1 Access ANA UK home page
 
1. Go to "Check Fares/Reservations"
or
2. You can also access Online Reservation from 'Advanced Search'.
Please click here if you would like to ;
book open-jaw reservation or multipule destinations
book Japanese domestic only reservations
Please note, when booking flight from Europe to Asia via Japan, it may work out cheaper to book Europe-Japan and Japan-Asia separately.
 
 
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Notice
 
Click here for open-jaw itinerary booking or itinerary which includes stop-over.
Please note, when booking flight from Europe to Asia via Japan, it may work out cheaper to book Europe-Japan and Japan-Asia separately.
 
 
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Step 2 Requested Flight Options
 
1. Once 'options' is displayed and you have confirmed your requirements,
2. Please click 'Select' at the bottom to proceed to the next step.
* You can amend search criteria from here and search again.
 
 
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Step 3 Itinerary Review
 
1. Please check the details one last time, and click 'Purchase' to go to next step.
 
 
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Notice
 
If you click 'new search' at Requested Flight Options screen, or 'cancel flight' at the Itinerary Review screen, or your session has timed out, you will be taken back to Main Menu or Flight Request screen.
Please start your search again from there.
 
 
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Step 4 Passenger Information
 
1. Please fill in all the mandatory areas. Confirmation will be sent by e mail, so please ensure you input the correct e mail address.
2. Go to next step.


 
 
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Step 5 Reserve
 
1.

Please input Credit card number, card holder name, validity, security code and billing address. (It is required that the card holder name MUST match at least one of the passenger names travelling.)
Please read terms and conditions and do not forget to click the box to confirm your agreement.

2. Click "Purchase".
* Please note after "Purchase", no change or cancellation can be made on the web site. Please contact ANA European Online Helpdesk.
 
 
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Step 6 Confirmation
 
1. Your confirmation number is displayed and your reservation is now complete.
2. By clicking Virtually There, you can also display your travel itinerary details.
3.

You can choose your seats if it is an ANA operated flight.

 
 
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Step 7 Confirmation e mail
 

After your reservation process is completed, a confirmation e-mail will be sent to your e-mail address.
Itinerary and confirmation number can be viewed by clicking the link within the e-mail.

 
 
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Step 8 E-ticket is issued
 

When e ticket is issued, you will receive a further e-mail. Please click on the link in the e-mail to access your e-Ticket receipt. Please make sure you print e-Ticket receipt and bring it to the airport when you check in.

(E tickets may not be available on certain routes. In that case, this second e-mail will not be sent. Please wait for the paper tickets which will be sent to the credit card biling address by post.)

 

 
 
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* Should you have received neither e-mail within 24 hours of completion of the booking, please contact ANA European Online Helpdesk.
ANA Online Reservations
Contact Information for ANA European Online Helpdesk
 
Tel
027 933 832   (Belgium)
0811 650 259   (France)
08006647920   (Germany)
20880517   (Luxembourg)
02 0794 3861   (Netherlands)
0871 221 3732   (U.K.)
+44 161 902 3332   (from other countries)