North America

ANA - North America

Inspiration of JAPAN

ANA Easy Travel Service for Families (Rakunori Service) [International Flights]

We provide assistance for passengers traveling with infants or small children and expectant mothers.

ANA Easy Travel Service for Families

We provide assistance for passengers traveling with infants or small children and expectant mothers.

  • * This service applies only to flights operated by ANA. For code-share flights and flights operated by other airlines, please check with the operating carrier.
  • For passengers traveling with small children
  • For expectant mothers
  • FAQ
The applicable fares and conditions may differ depending on the child's age. Please be sure to check the conditions. conditions

At the Departure Airport

Airport Support Reservation required via telephone  72 hours prior to departure

Airport support is available from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge) for an adult passenger traveling with one or more children who are all under three years of age.
To make a reservation, please contact ANA International Reservation and Information Center.

Please click here for more details.

Baby strollers(Rental)

Rental baby strollers are available for passengers with infants (both types A and B are available).
If you wish to use a baby stroller, please let us know when you check in.
Rental baby strollers can be used as far as the boarding gate.

[Notes]
  • ・Please note that we are unable to confirm availability in advance as the number of strollers is limited.
  • ・Rental baby strollers are not available at some airports.
  • ・You will not be able to take your baby stroller into the cabin. Own baby stroller will be accepted free of charge* at the time of check in. Please remove all personal items from your stroller when you check in.
  • *Please see more details here.

Back to Top

Inside the Cabin

Bassinets Reservation required via telephone

Bassinets are provided on all international aircraft. Please book the bassinet when you make your reservation.
To make a reservation, please contact ANA International Reservation and Information Center.

Please note that the number and position of bassinet seats is limited and there is a weight restriction for the infant (maximum 10 kg). Size of bassinet: 85cm x 45cm x 33cm
・The bassinet may not be available on some aircrafts and classes.

In the cabin you will be able to find a lavatory which is equipped with a table top for changing diapers.

Baby meals/Child meals

■Baby Meals/Child Meals  Reservation required  24 hours prior to departure*
Reservations are accepted either online or by telephone.
* Online reservations through the ANA homepage will be accepted up to two days prior to departure.

■Special Meals-Free from Allergies  Reservation required via telephone  96 hours prior to departure
Advance reservation is required and online reservation is not available.

To make a reservation, please contact ANA International Reservation and Information Center.
Click here for details regarding special in-flight meals.

[Note]
  • ・The menu will differ by route. Please confirm details at the time of reservation.
  • ・We may not be able to honor your request depending on factors such as route, aircraft, etc.

Powdered milk

Powdered milk is available on board in limited quantities and types. However, we recommend that you bring your own. Our cabin crew will be happy to prepare it for you.

Paper diapers

Paper diapers (M size and L size) are available on board in limited quantities. However, we recommend that you bring an adequate supply of diapers for your trip.

Goods for small children (ANA toys, skin care goods, etc.)

ANA toys and skin care goods are available on board to make the journey more enjoyable for your little ones.Please click here for more details.
Other goods such as drinks for children, baby bottles, aprons, forks and spoons are also available.

Reliable service in the cabin

We will gladly assist you with stowing your baggage.
Please feel free to ask a cabin attendant.
Please do not hesitate to contact us if you need further assistance.

* There is aircraft-specific equipment on board the plane. Please be careful not to let your children catch their fingers in places such as the armrest or retractable table. Our cabin attendant is here to help, so feel free to ask at any time.

Seat Reservation Pre-assigning seats accepted

Seats can be pre-assigned either online or by telephone.
For safety reasons, please note the following conditions will apply.

・If you want your infant to travel in a seat, please contact ANA International Reservation and Information Center.
・Passengers with infants may not be seated in rows with emergency exits for safety reasons.
・Passengers traveling with an infant may not be seated in the same section as another passenger traveling with an infant due there being a limited number of oxygen masks. If there is more than one passenger traveling with an infant, they should sit in a different row or a section across from the aisle.
・Infants (eight days- less than two years old) may not occupy seats in First Class (on all aircraft) and Business Class on some Boeing 787-8 aircrafts. Only seat pairs in row D and F, E and G next to each other can be assigned to infants and accompanying passengers in Business Class on the Boeing 777-300ER aircraft.

[Note]
We may not always be able to honor your seat request because the number of seats is limited. Please note that your assigned seat may change due to a change in aircraft or other reasons. See “Conditions” below for further details.

Back to Top

At the Connecting or Arrival Airport

Airport Support Reservation required via telephone  72 hours prior to departure

Airport support is available for an adult passengers traveling with one or more children who are all under three years of age.
To make a reservation, please contact ANA International Reservation and Information Center.

<Passengers who have connecting flights>
Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight departs from a different terminal, airport staff will escort them to the shuttle bus area.)
<At the arrival airport>
Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.

Please click here for more details.

Back to Top

Conditions

  Age Accompanying Passenger Seating Applicable Fare
Infant Less than 8 days old - Not permitted to travel -
8 days- less than 2 years old Required

1. Travel in adult's lap

Infant Fare

2. Infant can be seated in a seat.
Anytime the plane's captain turns on the seat belt sign, the infant must sit on the adult's lap.

3. Infants can be seated in a seat using a child seat*1

Child Fare
Child 2-4 years old Required Child must be seated in a seat. Child Fare
5-11 years old Required Child must be seated in a seat. Child Fare
Unaccompanied is permitted Child must be seated in a seat. Refer to ANA Easy Travel for Kids for Conditions and Terms. Adult Fare

*1 Please bring your own child seat which is in conformity with the rules as we do not provide child seats at the airport. For acceptable types of child seat, click here. (You will be directed to the ANA Japan Domestic homepage)

■Infants and toddlers (eight days - less than two years of age)

If you are a passenger traveling with an infant, please be sure to contact ANA International Reservation and Information Center as there may be boarding limitations.

  • ・Infants and toddlers are to be accompanied by a passenger at least 12 years of age.
  • ・One adult may accompany up to two infants. *2
    One of the infants is to occupy a seat and child fare will be applied.

*2 When an adult is accompanying two infants, one infant is required to use a child seat.

■Children between two and 11 years of age
  • ・Children less than five years of age must be accompanied by a passenger of at least 12 years of age in the same class.
  • ・Children between five and 11 years of age may travel alone. For details, please refer to ANA Easy Travel for Kids service.

Back to Top

Notice for seat reservation

  • ・The number of pre-assignable seats is limited. A seat can only be assigned on departure if the requested seat is not available for pre-assignment.
  • ・Seats available for advance seat reservation may differ depending on ANA Premium member status or booking class. Please check ANA Sky Web for the latest seat map as available seats may differ.
  • ・Please note that ANA usually withholds a percentage of seats for passengers who need special assistance at the time of boarding and during the flight.
    If passengers are unable to pre-assign a seat at the time of booking, they may have a seat assigned when they check in for their flight.
  • ・In accordance with a directive issued by the Japanese Ministry of Land, Infrastructure, Transport and Tourism, for the safety of all passengers, emergency exit row seats will be limited to passengers that satisfy all the conditions below.
  • 1. 15 years of age or above
  • 2. Not accompanying children under 12 years of age
  • 3. Do not require the assistance of an escort or staff
  • 4. Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door
  • 5. Can understand evacuation procedures and crew's instructions, and can verbally convey such information to other passengers
  • 6. Can communicate in Japanese or English
  • 7. Do not have to assist an accompanying passenger in an emergency evacuation

[Notes]

  • 1. Passengers who do not meet all the conditions above may be requested to change seat.
  • 2. Passengers seated in emergency exit row seats must store all belongings in the overhead compartment.
  • 3. Passengers seated in emergency exit row seats will be requested to assist during an emergency evacuation under instructions of cabin crew.

Back to Top

Fare

■Children less than two years of age
  • ・Not occupying a seat: Infant Fare (10% of applicable adult fare)
  • ・Occupying a seat: Child Fare (75% of applicable adult fare)

[Notes]
There may be no Infant or Child Fare on certain routes or class and the rate of discount may vary depending on route or class.

■Children between two and 11 years of age

Child Fare (75% of applicable adult fare)
[Notes]
There may be no Child Fare on certain routes or class and the rate of discount may vary depending on route or class.

Back to Top

Contact

ANA would like you to have a pleasant journey. We are happy to help you.

For your pleasant journey, ANA is happy to help you.

We provide assistance for children traveling alone.We provide assistance for seniors.

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel.

Click for details

For passengers traveling with pets

We provide assistance for passengers traveling with a much loved pet.

Click for details

 

Back to Top