North America

ANA - North America

Inspiration of JAPAN

ANA Easy Travel for Families [International Flight]

We provide assistance for passengers traveling with infants or small children and expectant mothers.

ANA Easy Travel for Families

We provide assistance for passengers traveling with infants or small children and expectant mothers.

  • * This service applies to only to ANA operated flights. For code-share flights and flights operated by other airlines, please check with the operating carrier.
  • For expectant mothers
  • For Passengers Traveling with small children
  • FAQ
If you are an expectant mother expecting delivery within 28 days including the departure date,
please check if you meet all conditions for boarding.
conditions

At the Departure Airport

Maternity Mark tags

We hand out ANA original "Maternity Mark" tags to expectant mothers.
For those who need a tag, please let us know at ANA airport counter in Japan.

Airport Support Reservation required via telephone  72 hours prior to departure

To make a reservation, please contact ANA International Reservation and Information Center.
If you are a expectant mother traveling alone, our airport staff will escort you from the airport check-in counter to the boarding gate.
(Passengers who are eligible to enter the lounge will be escorted from the check-in counter to the lounge.)

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Inside the cabin

Reliable service in the cabin

We will gladly assist you with stowing your luggage. Please feel free to ask our cabin crew.
Please do not hesitate to contact our cabin crew if you need further assistance.

Seat Reservation Pre-assigning seats accepted

Seats can be pre-assigned either online or by telephone.
Expectant mothers who are expecting delivery in less than 28 days cannot be seated near emergency exits for security reasons.

* We may not always able to honor your seat request because the number of seats are limited. Please note that your assigned seat may change due to change in aircraft or other reasons.
* Please note that there may be other times where we may not be able to honor your seat request. Click here for details

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At the connecting or arrival airport

Airport Support Reservation required via telephone 72 hours prior to departure

If you are a expectant mother traveling alone, our airport staff will gladly assist you at the airport.
To make a reservation, please contact ANA International Reservation and Information Center.


<In case passengers have a connecting flight>
Airport staff will escort passengers from the check-in counter to the boarding gate. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area.)
<At the arrival airport>
Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.

Please click here for more details.

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Conditions

We restrict travel for expectant mothers whose baby is expected within 28 days of delivery (including that expected delivery date).

Ex)Expected date of birth: Apr,30th.

* Passengers expecting confinement within 7 days (Including expected delivery date):
Medical information form is required.
Passenger must be accompanied by a physician.

* Passengers expecting confinement within 28 days to 8 days (Including expected delivery date):
Medical information form is required.

  • ・The medical information form is to indicate that the pregnancy is not complicated, and passenger is in good health for air travel and expected date of delivery.
    It must be issued by a physician no more than seven days (including the day of departure) prior to departure. The medical information form will be accepted even if it is not ANA's prescribed form.
  • ・Passengers expecting confinement within 28 days may accompany only 1 infant. In cases where a mother is accompanying other infant(s)/child(ren), a ticket needs to be purchased and he or she needs to sit by him/herself using a child seat.(You will be directed to the ANA Japan Domestic homepage)
  • ・Pregnant passengers may not be allowed to travel if the flight might change the destination due to weather conditions, etc. or if the conditions may be considered to effect on the passenger's health during the flight.
Download of ANA's Medical Information Form
You can download ANA's Medical Information Form in advance. Download the form and print it out. After filling it in, bring it to the check-in counter at the airport on the departure date.
PDF ANA's Medical Information Form(in PDF format/297KB)

If Acrobat Reader is not already installed, click the icon to download it.
Adobe Acrobat Reader is required to display PDF format files. (free of charge)

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Notice for seat reservation

  • ・A number of pre-assignable seats are limited for special reasons. Your seat can only be assigned on departure if your requested seat is not available for pre-assignment.
  • ・Seats available for advance seat reservation may differ by ANA Premium member status or booking class. Please check ASW for the latest seat map as available seats may differ by availability.
  • ・Please note that ANA usually withhold a percentage of seats for passengers who need special assistance at time of boarding and during the flight.
    If you are unable to pre-assign your seat at the time of your booking, you may obtain your assignment upon check-in for your flight.
  • ・In accordance with a directive issued by the Japanese Ministry of Land, Infrastructure, Transport and Tourism, for the safety of all passengers, emergency exit row seats will be limited to passengers that satisfy all the conditions below.
  • 1. Aged 15 years or above
  • 2. Not accompanying children under 12 years of age
  • 3. Does not require the assistance of an escort or staff
  • 4. Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door
  • 5. Can understand evacuation procedures and crew's instructions, and verbally convey such information to other passengers
  • 6. Can communicate in Japanese or English
  • 7. Does not have to assist an accompanying passenger in an emergency evacuation
  • * Passenger who does not meet all the conditions above may be requested to change a seat.
  • * Passenger seated in emergency exit row seat must store all the belongings in the overhead compartment.
  • * Passengers seated in emergency exit row seats will be requested to assist during an emergency evacuation under instructions of cabin crew.

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Contact

For your pleasant journey, ANA is happy to help you

For your pleasant journey, ANA is happy to help you.

We provide assistance for children traveling alone.We provide assistance for seniors.

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel.

Click for details

For passengers traveling with pets

We provide assistance for passengers traveling with a much loved pet.

Click for details

 

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