| (A) |
Rerouting Requested
by Passenger |
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(1) |
Under ANA's Regulations, conditions applicable
to certain fares may limit or prohibit Rerouting. |
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(2) |
Upon a Passenger's request, ANA may effect a Rerouting
with respect to an unused Ticket, Flight Coupon(s) or Miscellaneous
Charges Order if: |
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(a) |
ANA issues the Ticket or Miscellaneous Charges Order; |
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(b) |
ANA is the original issuing Carrier indicated in the
so-called "Original Issue" box of the Ticket or Miscellaneous Charges
Order; |
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(c) |
(i)ANA is the Carrier designated in the so-called
"Carrier" box of the unused Flight Coupon of the first onward sector
that the Rerouting is to commence or Miscellaneous Charges Order, |
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(ii)ANA is the Carrier to whom such Flight Coupon
or Miscellaneous Charges Order is Endorsed, or |
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(iii)no Carrier is designated in the so-called "Carrier"
box of such Flight Coupon or Miscellaneous Charges Order; |
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provided that, if the Carrier issuing the Ticket or
Miscellaneous Charges Order is designated as a Carrier for any subsequent
onward sector(s) and has an office of its own or of its general
sales agent authorised to Endorse tickets on its behalf at the point
on the routing either where the Rerouting is to commence or where
a change in the Ticket or Miscellaneous Charges Order is to be effected,
such issuing Carrier's Endorsement shall be obtained at either of
such points in any of the cases of the preceding (i), (ii) and (iii). |
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(3) |
AAfter Carriage commences, the following
shall apply: |
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(a) |
provided that, if the Carrier issuing the Ticket or
Miscellaneous Charges Order is designated as a Carrier for any subsequent
onward sector(s) and has an office of its own or of its general
sales agent authorised to Endorse tickets on its behalf at the point
on the routing either where the Rerouting is to commence or where
a change in the Ticket or Miscellaneous Charges Order is to be effected,
such issuing Carrier's Endorsement shall be obtained at either of
such points in any of the cases of the preceding (i), (ii) and (iii). |
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(b) |
In the event that a new route of travel as after a
Rerouting does not satisfy the conditions applicable to a round
trip discount, a round trip discount shall not apply to those sectors
already flown even if the relevant Ticket is issued on a basis of
a round trip discount. |
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(4) |
The fares and charges applicable after
a Rerouting shall be those which, as of the date of issue, were
intended to apply on the date of commencement of Carriage; provided
that a Passenger whose ticket is all unused, requests Rerouting
on a flight coupon for the first international sector, the fares
and charges applicable after a Rerouting shall be those applicable
on the date on which the change is made and reflected on the Ticket. |
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(5) |
ANA will collect from a Passenger any
difference between the fares and charges applicable as after a Rerouting
and those originally paid by the Passenger or arrange for a refund,
if any, to the Passenger in accordance with Article 13. |
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(6) |
The date of expiration of any Ticket
newly issued as a result of a change in a routing, Carrier(s), class
of service or flight shall be the same as that of the original Ticket
or Miscellaneous Charges Order; provided that, if a Passenger, whose
ticket is all unused, requests Rerouting on unused Ticket, the date
of expiration of a new Ticket shall be calculated from the date
of issuing the Rerouting Ticket. |
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(7) |
Time limits on cancellation, and charges
for late cancellation, of a reserved seat shall also apply to a
Rerouting to be effected upon a Passenger's request.
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| (B) |
Involuntary
Rerouting |
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(1) |
Unless otherwise provided in sub-paragraph
(2) of paragraph (B) of Article 12, in the event that ANA cancels
a flight, fails to operate a flight reasonably according to the
schedule, fails to stop at a Passenger's Destination or Stopover
point, is unable to provide a Passenger with his/her reserved seat
or causes a Passenger to miss his/her connecting flight on which
he/she holds a reservation, ANA will, at Passenger’s option,
follow either (a) or (b) bellow: |
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(a) |
ANA will have the option of providing any of the following
remedies: |
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| (i) |
carry the Passenger on any other flight of ANA on which
a seat is available; |
| (ii) |
either Endorse to any other Carrier the unused portion of
the Ticket to request such Carrier to carry the Passenger
or request other transportation service to carry the Passenger;
or |
| (iii) |
effect a Rerouting and carry the Passenger, by any other
flight of ANA or any other Carrier or by any other transportation
services, to his/her Destination or Stopover point indicated
in the Ticket or any applicable portion thereof. |
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(b) |
ANA will provide an involuntary refund in accordance with paragraph (C)
of Article 13. |
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(2) |
In the event that a Passenger misses
an onward connecting flight of ANA on which the Passenger holds
a reservation because a Carrier carrying the Passenger fails to
operate its flight according to the schedule or changes the schedule
of such flight, ANA shall not be liable for such missed connections. |
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(3) |
A Passenger with respect to whom a Rerouting
is effected upon ANA's request shall be entitled to retain the free
Baggage allowance applicable to the class of service the fare for
which the Passenger originally paid. This provision shall also apply
in the event that the Passenger is entitled to a fare refund because
he/she is transferred from a class of service the fare for which
the Passenger paid to a lower class of service.
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