North America

ANA - North America

Inspiration of JAPAN


Contact ANA

Customer Service Center, the Americas

If you are calling from 50 States, Canada, Mexico or Brazil, please call:

Tel : 1-800-2FLY ANA (1-800-235-9262)

*Please note that you may be charged for an access fee by local provider when calling the toll-free number using hotel phones, mobiles and landlines.

We accept Comments & Inquiries by e-mail.
Please click here.

Postal Mail
ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503
If you are calling from other than the areas above, please call:
Tel : 310-782-3011
Telephone Relay Service for the hearing impaired:
Please dial 711 on your telephone to place a relay service call to Tel : 1-800-235-9262(toll free) or Tel : 310-782-3011(toll call).
[ Business Hours ] Monday - Friday : 5:30 AM -6:00 PM (Pacific Time)
Saturday, Sunday and Holidays : 5:30 AM -2:00 PM (Pacific Time)
Regarding Retroactive registration
To claim missing ANA miles, send a copy of your passenger receipt and boarding pass.
For missing partner flights, please send a copy of your passenger receipt and original boarding pass.
*For details regarding documents required for retroactive registration, please click here.
ANA Customer Service Center
Retroactive Registration Section
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

Airport Lost and Found

For items lost on board, please contact the airport Lost and Found.
Click here for Contact number for Left behind items / Delayed baggage / Damaged baggage

United States Department of Transportation (DOT)
Aviation Consumer Protection and Enforcement

Postal Mail: 1200 New Jersey Ave SE , Washington, DC 20590

Other Contact Information

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