ANA SKY WEB - North AmericaNorth America

 

Contact ANA

Customer Service Center, the Americas

If you are calling from 50 States, Canada, Mexico or Brazil, please call:

Tel : 1-800-2FLY ANA (1-800-235-9262)

*Please note that you may be charged for an access fee by local provider when calling the toll-free number using hotel phones, mobiles and landlines.

We accept Comments & Inquiries by e-mail.
Please click here.

Postal Mail
ANA Customer Relations & Services, The Americas
2050 West 190th Street, Suite 100
Torrance, CA 90504
If you are calling from other than the areas above, please call:
Tel : 310-782-3011
Telephone Relay Service for the hearing impaired:
Please dial 711 on your telephone to place a relay service call to Tel : 1-800-235-9262(toll free) or Tel : 310-782-3011(toll call).
[ Business Hours ] Monday - Friday : 5:30 AM -6:00 PM (Pacific Time)
Saturday, Sunday and Holidays : 5:30 AM -2:00 PM (Pacific Time)
Regarding Retroactive registration
To claim missing ANA miles, send a copy of your passenger receipt and boarding pass.
For missing partner flights, please send a copy of your passenger receipt and original boarding pass.
*For details regarding documents required for retroactive registration, please click here.
ANA Customer Service Center
Retroactive Registration Section
2050 West 190th Street, Suite 100
Torrance, CA 90504

Airport Lost and Found

For items lost on board, please contact the airport Lost and Found. Click here

United States Department of Transportation (DOT)
Aviation Consumer Protection and Enforcement

Internet: http://www.dot.gov/airconsumer
Postal Mail: 1200 New Jersey Ave SE , Washington, DC 20590

Other Contact Information

Page Top

A STAR ALLIANCE MEMBER