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[Notice] Please note ANA city office ticketing counters in United States (including Hawaii) have closed as of March 1, 2010.
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| Customer Service Center, the Americas |
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| If you are calling from 50 States, Canada, Mexico or Brazil, please call: |
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| 1-800-2FLY ANA (1-800-235-9262) |
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| *From Brazil dial 0800-890-0288, and follow the instructions to call 1-800-235-9262. |
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| If you are calling from other than the areas above, please call: |
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| 310-782-3011 |
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| Telephone Relay Service for the hearing impaired: |
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| Please dial 711 on your telephone to place a relay service call to 1-800-235-9262(toll free) or 310-782-3011(toll call). |
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| [ Business Hours ] |
Monday - Friday : 5:30 AM -6:00 PM (Pacific Time)
Saturday, Sunday and Holidays : 5:30 AM -2:00 PM (Pacific Time) |
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| Regarding Retroactive registration |
To claim missing ANA miles, send a copy of your passenger receipt and boarding
pass.
For missing partner flights, please send a copy of your passenger receipt and
original boarding pass.
*For details regarding documents required for retroactive registration, please click here.
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ANA Customer Service Center
Retroactive Registration Section
2050 West 190th Street, Suite 100
Torrance, CA 90504 |
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| ANA Customer Relations & Services, The Americas |
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| For general inquiries about Reservations and/or ANA Mileage Club, or for comments or complaints regarding your recent experience with ANA, please write to us. To make new and/or amend existing reservations, please call Customer Service Center. |
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| E-mail |
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| AMC members; Please click here. |
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| Non-AMC members; Please click here. |
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| * |
For non-AMC members, this feedback is for customers who reside in the Americas only.
If you reside other than the America, please click HERE and find an appropriate contact for your inquiries.
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| Postal Mail |
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ANA Customer Relations & Services, The Americas
2050 West 190th Street, Suite 100
Torrance, CA 90504 |
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| ANA branch locations in the U.S. |
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| [Note] Please be noted ANA ticketing counters in United States(included Hawaii) closed on March 1, 2010. |
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| New York |
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1251 Avenue of the Americas, 8th Floor
New York, NY 10020 |
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| Washington, D.C |
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1101 16th Street, N.W.
Washington, D.C. 20036 |
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| Chicago |
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O'Hare International Airport
Terminal 5, UL-211A
Chicago, IL60666 |
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| Los Angeles |
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2050 West 190th Street, Suite 100
Torrance, CA 90504 |
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| San Francisco |
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555 Twin Dolphin Drive, Suite 350
Redwood City, CA 94065 |
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| Honolulu |
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Honolulu International Airport,
Honolulu, HI 96819 |
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| Airport Lost and Found |
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| For items lost on board, please contact the airport Lost and Found. Click here |
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| Please make sure of the numbers. |
