Retroactive Registration
If you forget to register in advance or if your booked flight is changed or you are upgraded at the airport on the day of your flight, your miles after boarding may not accumulate. If this happens, take any of the following steps within 6 months of boarding (not later than).
The miles will be credited to your account as soon as we verify your boarding.
[To members-only functions / phones]
●Applying to members-only functions
To members-only functions
●Applying by phone
ANA Mileage Club Service Center
* Registration is possible within 6 months of the afternoon of the day after you boarded your flight.
* Always retain your confirmation documents until you have confirmed that your miles have been registered.
Apply by mailing the necessary documents
Mail the confirmation documents and this form with your ANA Mileage Club customer number and name to the following address.
[ Mail address for Retroactive Registration ]
Documents required for retroactive registration
(1) Boarding pass (original)
(2) A memo stating your name and ANA Mileage Club number
* You can click here  to print a memo note form.
* Adobe Reader (free of charge) is required to read PDF File Format.
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Boarding pass
(original) |
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* Please confirm the same name of (1) and (2).
Note
* We cannot accept submissions postmarked later than 6 months after boarding. In addition, customers who have applyed for membership are eligible for retroactive registration. (Simply applying for retroactive registration does not qualify as applying for membership.)
* Documents and applications (memos) sent to the Retroactive Registration Desk cannot be returned. If you require these documents, please make copies before sending the original documents. (When the mile registration application is completed, these documents will be disposed of in an appropriate fashion).
* Registration cannot be completed if even one confirmation document is not received.
* If the information on the mileage Retroactive Registration application differs from the information registered with the ANA Mileage Club, we may return the documents you sent together with the application and confirm their content.
* Please confirm your Retroactive Registration status on the ANA SKY WEB. We cannot individually answer inquiries regarding such matters as accumulation status.
* When applying by mail, postage for Retroactive Registration applications is the responsibility of the customer. Please note that refunds of postal fees cannot be made.
* When applying by mail, only postal mail can be accepted. Document delivery service (mail-bin) or parcel delivery service (takuhai-bin) are not acceptable.
* Retroactive Registration is possible from the day after your flight.
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