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| Application & Ticketing |
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ANA SKY WEB
Please log in and access to members-only function (24-hour service)
Telephone
The ANA Mileage Club Service Center
* You cannot apply at airport.
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| Application & Ticketing period |
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[Application period]
Online reservations at ANA SKY WEB are available from between 355 days to 4 days prior to your boarding date.
[Ticketing period]
Ticketing will take place upon the completion of reservations for all sections of your itinerary on which you will use awards. However, if you were informed of a ticketing period, we require the procedure to take place during that period. Please understand that if ticketing does not take place during this period, your reservation will be automatically canceled. Your reservation will also be canceled if ticketing and the reservation itself are not completed by 14 days prior to your departure date.
[Waitlisting reservations]
Ticketing must take place by 14 days prior to departure. Please understand that waitlisting reservations that are not ticketed will be automatically canceled. In addition, new waitlisting reservations within 13 days of your departure cannot be accepted. If you are already ticketed and have been waitlisted at least 14 days prior to departure, your waitlisting status will remain in effect until the day before the flight.
* Award ticket reservation cannot be made on ANA SKY WEB in case you already have other reservation which the date overlaps the date you are trying to book for Award.
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| Ticket Service Charge |
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Ticket Service Charge will apply for new ANA International Flight Awards issued through the ANA Mileage Club Service Center, or city offices. The Ticket Service Charge for the Japan region is 2,100 yen (tax included). Please refer to the table below for other regions.
However, no charges apply when customers issue flight tickets via the Internet (ANA SKY WEB [website] or ANA SKY MOBILE [mobile site]).
| Country |
Amount |
Country |
Amount |
| Japan |
YEN 2,100 |
Vietnam |
USD 25 |
| Korea |
KRW 28,000 |
Philippines |
USD 25 |
| China |
CNY 150 |
Indonesia |
USD 25 |
| Hong Kong |
HKD 200 |
Malaysia |
MYR 80 |
| Taiwan |
TWD 780 |
USA |
USD 25 |
| India |
INR 1,200 |
United Kingdom |
GBP 10 |
| Singapore |
SGD 35 |
Switzerland |
CHF 20 |
| Thailand |
THB 800 |
Other Europe |
EUR 15 |
* Charge applies for one set of flight tickets for one customer.
* Does not apply to infants under the age of two who do not use a seat.
* Exchange/Reissued Service Charge for Award ticket will not be applicable as today
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| Waitlisting |
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ANA International Flight Award wait listing accepted for two flights through ANA SKY WEB or ANA SKY MOBILE*.
It is excluding some itineraries (sectors) |
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Ticketing must take place by 14 days prior to departure. Please understand that waitlisting reservations that are not ticketed will be automatically canceled. In addition, new waitlisting reservations within 13 days of your departure cannot be accepted. If you are already ticketed and have been waitlisted at least 14 days prior to departure, your waitlisting status will remain in effect until 7 days before the flight. |
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Reservations can not be accepted when purchasing two tickets in the same cabin class (overlap reservation.) |
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Reservations for multiple itineraries with the same boarding date cannot be made online. Please contact the ANA Mileage Club Service Center or overseas AMC Service Center. |
* Available when using ANA SKY MOBILE (website for smartphones).Not available when using ANA SKY MOBILE (mobile site) on feature phones (traditional mobile phones). |
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| Issuance of open tickets |
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| Open tickets for your boarding day can be issued. However, if you have open tickets for your boarding day, the required miles for Regular Season will be applied. After ticketing, book your flight within the validity period and then enjoy the ride. Open tickets cannot be issued over the Internet-only return open sector is available. Please contact the ANA Mileage Club Service Center or an overseas AMC Service Center. |
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| About changes after applying |
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You cannot change the passenger name or name of the person providing the miles after applying. |
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After ticketing, you can change your departure date within the ticket's validity period.
No changes in airlines, passengers, segments, destination, stopovers, transit points are allowed.
No changes from stopover to transit points, neither transit points to stopovers are allowed.
If a segment is operated by multiple airlines partnering with ANA and Air Japan, a change in airline is allowed within the same segment. |
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When flight award tickets are issued using mileage for an upgraded cabin class, booking change can be made to upper class when there is an available seat in an upgraded cabin class. |
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If there is seat available for lower class booking can be changed to lower class cabin. However, mileage for such changes is not returned when changing a reservation to a lower cabin class. |
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Changes in season that result when boarding dates are changed are subject to an adjustment in the required mileage for the difference in price. If the required mileage increases, we will deduct miles for the difference in price. If you do not have enough miles for the adjusted price, you will not be able to change your reservation. Note that if the mileage decreases, miles will be refunded based on the difference in price. However, miles cannot be refunded after their expiration date. Adjustments for differences in price cannot be paid in cash. Only miles will be offered. |
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You must contact the ANA Mileage Club Service Center or an overseas AMC Service Center if you wish to change your boarding date or cabin class. Changes will be accepted up to the day prior to your boarding date.
You cannnot change your flight booking at airport. |
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Itineraries cannot be changed to start within 3 days of the ticketing date. |
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Please note that some routes are subject to seasonal operation and cancellations. |
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Reservations will not be accepted more than 355 days prior to your boarding date. |
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Via the ANA SKY WEB only return flights without class change can be changed before the itinerary starts. |
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| How to receive awards ticket |
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You will be using a e-Ticket. With the e-Ticket, there is no need for you to carry around a paper ticket. This extremely convenient system allows you to simply check in at the airport after your reservations are made.
You can receive award ticket by mail, e-mail, or at an ANA branch office. If sent by mail or e-mail, award tickets will only be sent to the member at the member's registered address.
* You cannot receive it at airport.
Using e-Tickets |
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"Award User Registration" is required for those other than the member to use the Awards. Please register award users through the "members-only functions".
* You may be asked to provide documentation verifying your family relationship with the member. |
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