North America

ANA - North America

Inspiration of JAPAN

Partner Flight Awards
Refund policy for unused awards
Only when none of the Partner Flight Award segments have been used can miles can be refunded back to an account after payment of a refund fee with mileage. ANA international flights upgrade awards, Star Alliance upgrade awards will be refunded without mileage refund fee.
Mileage refund fee 3,000 miles per person
Accepting period
Please contact ANA Mileage Club Service Center or the members-only desk during business hours before the departure of the first reserved flight in your itinerary.

Refunded mileage expiration
Original mileage expiration redeemed for the Awards ticket.
* Refer to the example below.

Example of refund for unused Awards
Mileage is refunded in accordance with the accrual month of the mileage used for the Awards.

When there are no expired miles at the time of refund
Actual miles redeemed = miles refunded
Ex 1: When an unused Flight Award for 20,000 miles is refunded on October 1, 2012
Data accumulated 04/2012 05/2012 06/2012 Total
Mileage expiration 04/30/2015 05/31/2015 06/30/2015
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles +3,000 +15,000 +2,000 +20,000
Mileage refund fee -3,000 0 0 -3,000
Miles after refund 0 15,000 2,000 17,000

20,000 miles are refunded on the accumulation date before ticketing, and the refund fee of 3,000 miles is deducted from the oldest miles accumulated in 04/2012.

Refunded miles : 17,000 miles

When there are expired miles at the time of refund
Ex 2: When an unused Flight Award for 20,000 miles is to be refunded on 05/01/2015
Data accumulated 04/2012 05/2012 06/2012 Total
Mileage expiration 04/30/2015 05/31/2015 06/30/2015
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles 0 +15,000 +2,000 +17,000
Mileage refund fee 0 -3,000 0 -3,000
Miles after refund 0 12,000 2,000 14,000

Out of 20,000 miles, 17,000 are refunded on the date miles are accumulated at ticketing, but 3,000 miles are not refunded because of the mileage expiration (04/30/2015). The refund fee of 3,000 miles is deducted from the miles accumulated in 05/2012.

Refunded miles : 17,000-3,000 = 14,000 miles

Note

* Miles expired at the time of refund procedures cannot be refunded.
* Refunds will not be made if the amount of miles refunded is less than the mileage refund fee.
* The Award ticket to be returned must be unused and it must still be valid if it is an air ticket.
* If you have the Flight Award on hand, it must be returned. Postage costs for return will be responsibility of the member.
* The procedure for refunding miles is performed after the Flight Award is returned.
* Please be aware that it will take approximately 2 weeks after receiving tickets to refund the miles into the member account.
* A mileage refund fee will be charged for each person when refunding the Flight Award redeemed for multiple names.
* The mileage refund fee using miles will be taken out starting from the oldest miles refunded to the account after the refund.