ANA

Inspiration of JAPAN

Partner Flight Awards
Information

* This content is for tickets issued on/after April 12th, 2015.

* For tickets issued by April 11th, 2015 please see usage and conditions here.

Refunding Unused Awards

Miles exchanged for flight awards may be refunded to the mileage account only in cases where the entire flight award remains unused, and reservation were cancelled before the departure of each flights.

[Refund method]

Eligible Award Refund Method Refund Fee Refund Period
International Flight Award Contact ANA Mileage Club Service Center during business hours 3,000 miles per person Up until the departure of itinerary's first flight
Validity Period for Miles Returned to the Account

The validity period depends on the month in which the miles exchanged for the award were originally acquired.

[Example 1] Refund on October 1, 2015 of an unused flight award worth 20,000 miles

Date accumulated April 2015 May 2015 June 2015 Total
Mileage expiration April 30, 2018 May 31, 2018 June 30, 2018 -
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles +3,000 +15,000 +2,000 +20,000
Mileage refund fee -3,000 0 0 -3,000
Miles after refund 0 15,000 2,000 17,000

The 20,000 miles are reallocated to the month in which they were originally acquired, and the 3,000 miles refund fee is subtracted from the April 2015 miles, as these are the oldest miles in the account.

Refunded miles:17,000

[Example 2] Refund on May 10, 2018 of an unused flight award worth 20,000 miles (when the refunded miles include miles that have already expired)

Date accumulated April 2015 May 2015 June 2015 Total
Mileage expiration April 30, 2018 May 31, 2018 June 30, 2018 -
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles 0 +15,000 +2,000 +17,000
Mileage refund fee 0 -3,000 0 -3,000
Miles after refund 0 12,000 2,000 14,000

Of the 20,000 miles, 17,000 miles are reallocated to the month in which they were originally acquired, but 3,000 miles are not returned as they have already expired on April 30, 2018. The 3,000 mile refund fee is subtracted from the May 2015 miles, as these are the oldest miles in the account.

Refunded miles: 17,000 - 3,000 = 14,000 miles

Refund Method

Please Contact the ANA Mileage Club Service Center near you.
Please refer here for the contact list.

* Refunds cannot be processed at the airport and ANA SKY WEB.

Notes

  • * To receive a refund, all awards must be unused.
  • * Requests for the refund of international flight awards can only be accepted during the reception hours and within 30 days of the conclusion of the flight ticket's validity period.
  • * Miles cannot be refunded if the award is not cancelled before the departure of the booked flight.
  • * Miles which have already expired at the time of the refund shall not be refunded.
  • * It takes up to 10 days to refund to the mileage account the miles that were exchanged for an International Flight Award.
  • * When more than one passenger applies for the refund of a flight award, the refund commission in miles is deducted separately for each individual passenger.
  • * The refund fee is subtracted from the oldest miles (by month) remaining in the mileage account after the miles have been refunded.