ANA

Inspiration of JAPAN

ANA International Upgrade Awards

The mileage required for ANA International Upgrade Awards was originally divided into large groups by travel zone. Effective April 2008, a new awards chart linked with segment distance has started.

ANA Mileage Club   New Enrollment   No initial fee and no annual fee
General guidance on awards
Please check the following guidance on award usage.
Notes for Award Redemption Information about Award User Registration

Refund policy for unused awards

Mileage refund fee

Free of charge

Accepting period

Up until 24 hours prior to the upgrated flights.
Please contact ANA Mileage Club Service Center by above deadline and during operation hours, or visit ANA SKY WEB.

Refunded mileage validity

Validity corresponds to that of the mileage redeemed for the Award.

* Refer to the example below.

Example of refund for unused Awards

Miles redeemed for Awards are refunded as miles for the months in which they were accumulated.
Refund fee miles are not charged.

When there are no expired miles at the time of refund
Miles redeemed = Refund miles
Ex 1: When refunding unused Upgrade Awards of 20,000 miles on 10/01/2012

Date accumulated 04/2012 05/2012 06/2012 Total
Mileage expiration 04/30/2015 05/31/2015 06/30/2015
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles +3,000 +15,000 +2,000 +20,000
Mileage refund fee 0 0 0 0
Miles after refund 3,000 15,000 2,000 20,000

20,000 miles are refunded on the accumulation data before ticketing.

Refunded miles: 20,000

When expired miles are included at the time of refund
Ex 2: When refunding unused Upgrade Awards of 20,000 miles on 05/10/2015

Date accumulated 04/2012 05/2012 06/2012 Total
Mileage expiration 04/30/2015 05/31/2015 06/30/2015
Miles redeemed for awards -5,000 -14,000 -1,000 -20,000
Refund miles 0 +14,000 +1,000 +15,000
Mileage refund fee 0 0 0 0
Miles after refund 0 14,000 1,000 15,000

Out of 20,000 miles, 15,000 are refunded on the date miles are accumulated at ticketing, but 5,000 miles are not refunded because of the expiration date (04/30/2015).

Refunded miles: 20,000 - 5,000 = 15,000 miles

* Miles expired at the time of refund procedures cannot be refunded.

Refunds due to reasons such as bad weather, equipment malfunction, etc.

Refunds due to reasons such as bad weather, etc.

If you have reserved an ANA Group flight that is delayed or canceled due to typhoon, snowfall, or other act of nature, and you are using an ANA International Upgrade award, the required miles necessary for the segment scheduled will be refunded.

* Miles expired at the time of refund procedures cannot be refunded.

Refunds due to equipment malfunction

If you have reserved an ANA Group flight that is delayed or canceled due to the actions of ANA, such as equipment malfunction, etc., and you are using an ANA International Upgrade Award, the required miles for the segment will be refunded. If there are miles that have expired at the time of the refund process, all miles including expired one will be refunded.


Refund procedures

Please contact ANA Mileage Club Service Center near you.
Click here for the contact list


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