| (A) |
General |
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(1) |
ANA will not issue or exchange/reissue a Ticket unless the Passenger pays the applicable
fare or charges, or complies with credit arrangements approved by ANA. |
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(2) |
ANA will collect ticket service charges and exchange/reissue service charges at the time of Ticket issue or each time of Ticket exchange/reissue as a result of a Rerouting upon a Passenger's request pursuant to ANA’s Regulations. The service charges are non-refundable for Voluntary Refunds. For Involuntary Refunds, ANA will refund the service charges in accordance with ANA’s Regulations. |
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(3) |
A passenger must present a valid Ticket duly issued in accordance
with ANA's Regulations and containing the Flight Coupon for the flight which he/she
is actually to board and all other unused Flight Coupons and a Passenger Coupon
or Passenger Receipt when he/she takes Carriage (or, in the case of an Electronic
Ticket, the Itinerary/Receipt and the passenger's identification). A Passenger
shall not be entitled to be carried if the Ticket presented by the Passenger falls
within the scope of sub-paragraph (6) of paragraph (A) of Article 10. |
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(4) |
In the case of loss or mutilation of a Ticket or any portion thereof,
or non-presentation of a Ticket containing a Passenger Coupon or Passenger Receipt
and all unused Flight Coupons, ANA may, upon the Passenger's request and upon
receipt of the charges set forth in the next succeeding sub-paragraph, issue a
new Ticket to replace such Ticket or such portion subject to the following conditions: |
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(i) |
ANA receives from the Passenger a proof satisfactory to ANA to
prove that a valid Ticket for the relevant flight was duly issued and if, given
the circumstances, ANA deems it appropriate; and |
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(ii) |
The Passenger agrees, in such form as may be prescribed by ANA,
to indemnify ANA from any loss and damage incurred by ANA in connection with issue
of such replacement Ticket. |
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(5) |
ANA will collect ¥10,000 (or the equivalent amount
in a foreign currency) as a charge for issue of replacement Tickets in accordance
with the preceding sub-paragraph (3) per a Ticket issued to a Passenger which
constitutes a single contract of Carriage. |
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(6) |
A Ticket shall not be transferable. ANA shall not
be liable to any person entitled to be carried or to receive a refund, for honouring
or refunding a Ticket presented by any person other than the person so entitled.
If a Ticket is in fact used by any person other than the person who is entitled
to be carried, with or without such person's knowledge and consent, ANA shall
not be liable for death of or injury to such unauthorised person or for loss,
destruction or delay in arrival of, or damage to, such unauthorised person's Baggage
or other personal property arising from or in connection with such unauthorised
use.
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| (B) |
Validity for Carriagestrong> |
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(1) |
When Validated, a Ticket shall be good for Carriage
from the airport at the place of departure to the airport at the Destination via
the route described in the Ticket, at the applicable class of service and for
the period of time specified or referred to in the next succeeding sub-paragraph.
Each Flight Coupon shall be good for Carriage on the date and flight for which
a seat is reserved for the Passenger. If a Flight Coupon is issued on an "open
date" basis, a seat will be reserved for the Passenger upon his/her application
therefor, subject to the conditions of the applicable fare and the availability
of the seat on the flight. The place and date of issue shall be shown on the valid
Ticket. |
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(2) |
Unless otherwise provided in the applicable fare
rules, the period of validity of a Ticket shall be one year , if Carriage is commenced,
from the date of commencement of Carriage or, if no portion of the Ticket is used,
from the date of issue thereof. If a Ticket involves a flight coupon to which
any fare having a period of validity that is less than one year applies, such
period shall apply only to such flight coupon. |
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(3) |
The period of validity of a Miscellaneous Charges
Order shall be one year from the date of issue thereof. A Miscellaneous Charges
Order will not be honoured for a Ticket unless it is presented for a Ticket within
one year from the date of issue thereof. |
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(4) |
A Ticket shall expire at midnight on the date of
expiration of the period of validity of the Ticket. Unless otherwise provided
in ANA's Regulations, a travel pursuant to a Flight Coupon of a Ticket may continue
beyond the date of expiration of the Ticket if such travel commences prior to
midnight thereof. |
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(5) |
An expired Ticket or Miscellaneous Charges Order
will be accepted for refund in accordance with Article 13.
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| (C) |
Extension of Validity |
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(1) |
If a Passenger is prevented from travelling within
the period of validity of a Ticket because ANA: |
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(a) |
cancels the flight on which the Passenger holds a reservation; |
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(b) |
fails to operate a flight reasonably according to the schedule; |
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(c) |
omits a scheduled stop, being the Passenger's place of departure,
Destination or Stopover point; |
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(d) |
causes the Passenger to miss a connection; |
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(e) |
substitutes a different class of service; or |
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(f) |
is unable to provide previously confirmed space; |
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ANA will, unless otherwise provided in ANA's Regulations,
extend the period of validity of the Ticket, without additional collection of
fare, to ANA's first flight on which a seat is available in the class of service
for which the applicable fare is paid by the Passenger. |
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(2) |
If a Passenger holding a Ticket of which the period of validity is one
year is prevented from travelling within the period of validity because ANA is unable to provide a seat on the flight in the class of service for
which the applicable fare is paid by the Passenger, ANA will extend the period of validity of the Ticket to ANA's first flight on which a seat is availablein the class of service for which the applicable fare is paid when the Passenger requests reservation; provided that such extension shall not exceed 7 Days. |
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(3) |
(a) |
If a Passenger, after commencing his/her travel, is prevented
from travelling within the period of validity of a Ticket by reason of his/her
illness (but not pregnancy), ANA may, unless precluded by ANA's Regulations applicable
to the fare paid by the Passenger, extend such period as follows: |
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(i) With respect to a Ticket of which the period of validity
is one year, ANA may extend such period to the date on which the Passenger becomes
fit to recommence his/her travel according to a valid medical certificate; provided
that in case ANA is unable to provide the Passenger on such date with a seat in
the class of service for which the applicable fare is paid by the Passenger, to
ANA's first flight after such date from the point where the Passenger recommences
his/her travel on which flight a seat is available in such class of service. If
an unused Flight Coupon of the Ticket involves one or more Stopover points, ANA
may, subject to ANA's Regulations, extend the period of validity of the Ticket
for not more than 3 months from such date. |
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(ii) With respect to a Ticket of which the period of validity
is less than one year, ANA may, unless otherwise provided in ANA's Regulations,
extend such period to the date on which the Passenger becomes fit to recommences
his/her travel according to a valid medical certificate; provided that in case
ANA is unable to provide the Passenger on such date with a seat in the class of
service for which the applicable fare is paid by the Passenger, to ANA's first
flight after such date from the point where the Passenger recommences his/her
travel on which flight a seat is available in such class of service (irrespective
of any restrictive conditions applicable to the type of the fare paid), but in
no case more than 7 Days from such date. |
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In the case of (i) or (ii) above, ANA may extend to the same
extent the period of validity of Tickets of other members of the immediate family
travelling with the Passenger. |
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(b) |
Nothing in the preceding (a) shall permit extension of the period
of validity of a Ticket of a Passenger who fully recovers from an illness before
such period expires. |
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(4) |
In the event of death of a Passenger en route, ANA
may amend or modify the Ticket of a person accompanying the Passenger by, among
other things, waiving the minimum stay requirement or extending the period of
validity. In the event of death in the immediate family of a Passenger after he/she
commences his/her travel, ANA may, also with respect to the Tickets of the Passenger
or his/her immediate family accompanying the Passenger, waive the minimum stay
requirement or extend the period of validity. Any such amendment or modification
shall be subject to ANA's receipt of a proper death certificate and any such extension
shall not exceed 45 Days from the date of death.
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| (D) |
Flight Coupon Sequence of Use |
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(1) |
ANA will honour Flight Coupons only in sequence from
the place of departure indicated in the Ticket. |
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(2) |
A Ticket shall not be valid and ANA will not honour
the Ticket if a Flight Coupon for the first international sector is not used and
the Passenger commences his/her travel at any Agreed Stopping Place.
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