Information regarding prolonged waiting times at the ANA Contact Center
Thank you for flying with ANA.
Due to temporarily Suspend Service on Select Routes Due to COVID-19 and Ukraine situation, we have received the large volume of inquiries we are handling at present,
you may experience prolonged waiting times at the ANA Contact Center.
We sincerely apologize for any inconvenience this may cause to our customers.
We are accepting changes and refunds free of charge for customers whose flights have been canceled.
Please refer to below for detailed procedures.
Also, inquiries by e-mail are increasing, and we reply in order, but it may take several days to reply.
We sincerely apologize for any inconvenience this may cause.
All Nippon Airways Co., Ltd