Thank you very much for using the ANA Group.
Due to the spread of novel coronavirus infection, the ANA Contact Center (Phone, Chat) is very crowded and difficult to connect.
If you are not in a hurry, please contact us in the second half of April or later.
Also, we have received many inquiries by email, so it takes longer time to reply.
We apologize for any inconvenience this may cause you.
You can also get a refund or change on the ANA website, except for some cases.
Please check the "Response to pneumonia caused by new type coronavirus" page.
Please note that the refund process may take longer than usual.
March 19, 2020
All Nippon Airways Co., Ltd.