For refunds for flight tickets (solely for Japan domestic flights) that are requested on or after October 1, 2019, a refund charge of JPY 440 per ticket (sector) will be incurred regardless of the ticket purchase date and scheduled departure date.
When reserved and purchased through the WEB
When reserved or purchased through other channels
When purchased as part of an international ticket
When purchased solely as a Japan domestic ticket
A full refund may be requested within 24 hours of purchase for flights booked at least one week in advance from the outbound departure date for purchases made through the ANA SKY WEB North America website, Customer Service Center, the Americas or at an ANA airport ticketing counter within the U.S. Please do not process your refund through the website, instead, contact Customer Service Center the Americas.
Ineligible. However you can upgrade by using upgrade points or by paying upgrade fee if the seat is available at the check-in counter on the day of departure.