ANA Value Vouchers

Use Miles for ANA Value Vouchers

ANA Mileage Club members can exchange miles for ANA Value Vouchers—10,000 miles for a 10,000 Japanese yen voucher—which can be used towards purchases of international flight tickets, duty free items, and shopping at ANA FESTA (airport shops).

  • Customers who purchase flight tickets with ANA Value Vouchers also are eligible to earn the designated number of miles and ANA Premium Points.

Note: Before using awards, please review our Using and Sharing Awards page.

How to Apply

ANA Mileage Club members can apply in two ways.

ANA Website (making sure to select ANA Value Vouchers from the members-only features menu):

Apply by Phone:

Please Connect with ANA.

After Application Submission

  • After submitting the application, a detailed “How to Collect ANA Value Vouchers Guide” will be sent to the address that is registered to your ANA Mileage Club account.
  • This guide will be delivered to customers within Japan in approximately 10 days and to customers outside Japan in approximately 2-3 weeks.
    • Many applications are received during Japanese holidays such as Golden Week, Obon, and year-end/New Year extended holiday periods, so delivery may require approximately 2-3 weeks even for customers within Japan. Customers who have decided when they would like to use ANA Value Vouchers are encouraged to submit their applications early and allow plenty of time for delivery.
  • Customers who have indicated that they do not wish to request mail from ANA in their ANA Mileage Club account settings will not be able to submit applications. Please use the members-only features (Registration for Mailed Items) to check your settings and select "Yes" to request mail before applying.
  • If you wish to only receive the “How to Collect ANA Value Vouchers Guide”, please contact the ANA Mileage Club Service Center during the business hours indicated above.
  • ANA Value Voucher redemption applications cannot be canceled after they have been submitted.

Terms and Conditions

Required Mileage

10,000 miles earns one set of ANA Value Vouchers (two JPY 5,000 vouchers for a total of JPY 10,000). No other increments are available.

Eligible Customers

ANA Value Vouchers can be used by the ANA Mileage Club member whose name is printed on the voucher. Members also can register up to 10 people (including spouse, partner or close relative within two degrees of relationship) as award users via the Award User Registration. With vouchers, the user may be asked to present a form of personal identification.

  • For stays and dining experiences at IHG ANA Hotels Group Japan hotels, vouchers can only be used by the requesting ANA Mileage Club member or an already registered award user together with one accompanying guest.
  • If a person other than the ANA Mileage Club member will use the voucher without being accompanied by the AMC member, they must be registered as an award user. Please use the members-only features to complete registration procedures.
  • If a person is registered as an award user, they can use an ANA Value Voucher even if their name does not match the one printed on the voucher.
    • Award users may be asked to present documentation to verify their relationship with the ANA Mileage Club member.

Value Voucher Usage

  • ANA Value Voucher usage is subject to restrictions regarding eligible locations, etc.
    • Please make sure to check the eligible product details for each voucher before using.
  • ANA Value Vouchers cannot be redeemed for cash.
  • Change will not be given when using ANA Value Vouchers for payment.
  • Any remaining voucher amounts cannot be transferred toward the purchase of other products or services.
  • ANA is not responsible for any loss or theft of ANA Value Vouchers, and they will not be reissued.
  • ANA Value Vouchers cannot be used at regular travel agencies or other non-designated locations.
  • ANA Value Vouchers cannot be used at hotels which are not part of the IHG ANA Hotels Group Japan, regular travel agencies, or other non-designated locations.
  • ANA Value Vouchers cannot be purchased or sold. Vouchers which have been purchased or sold will be invalidated.
  • To ensure the accuracy of automated voucher processing, customers are asked to keep their ANA Value Vouchers in good condition.
  • Rules regarding the use of ANA Value Vouchers in conjunction with discounts differ according to the product or facility.

Invalid Vouchers

These ANA Value Vouchers are invalid and will not be accepted:

  • Vouchers that do not have the ANA Mileage Club membership number, name, date of issue and expiration date printed on the front side.
  • Vouchers that have been purchased or sold by third parties.
  • Vouchers that have expired.

Voucher Expiration

ANA Value Vouchers expire at the end of the month 12 months after redemption(e.g., ANA Value Vouchers issued on October 1, 2016 will expire on October 31, 2017).

Refunds

Amounts which had been paid with ANA Value Vouchers will not be refunded in the form of cash, ANA Value Vouchers, or mileage credit.

Mileage Accrual

Rules regarding mileage accrual differ according to the product, so please make sure to check the details on the webpage for each eligible product.

Receipts

Receipts for flight ticket purchases do not typically include any amount paid with ANA Value Vouchers—unless otherwise requested. If you wish to receive a receipt for the full amount (including ANA Value Vouchers), you can request a payment breakdown.

  • If you need a receipt for other products purchased using your Value Vouchers, please confirm at the time of payment.
  • After purchasing a ticket, a receipt will be sent to the email address specified during reservation. Learn more about receipts for international flights