Conditions of Carriage for Passengers and Baggage

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These Conditions of Carriage are effective as of June 1, 2026.
This provisions constitute a contract of carriage (special agreement to our Conditions of Carriage), applicable exclusively to consumers residing in Austria.

Article1 (DEFINITIONS)

"Agent" means any director, officer, employee, agent or contractor of the Company who assists in the performance of the Contract of Carriage.

"Agreed Stopping Places" means those places, other than the place of departure and the Destination, set forth in a Ticket and/or any Conjunction Ticket issued in connection therewith as scheduled stopping places on the Passenger’s route, or shown in Carrier’s timetable.

"Applicable Laws" means such laws, cabinet orders and ministerial ordinances and other governmental regulations, rules, orders, demands or requirements of any state or country as will apply to Carriage of a Passenger and/or Baggage to be performed by the Company.

"Authorised Agency" means a Passenger sales agent appointed by a Carrier to represent the Carrier in the sale of Carriage of Passengers over the services of the Carrier and, if authorised by the Carrier, over the services of any other Carrier.

"Baggage" means such articles, effects and other personal property of a Passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his/her travel. Unless otherwise specified, it includes both Checked and Unchecked Baggage of the Passenger.

"Baggage Identification Tag" means a document issued by a Carrier solely for the purpose of identification of Checked Baggage and consisting of two portions: the baggage tag portion which is attached by the Carrier to a particular article of Checked Baggage and the Baggage claim stub which is given to the Passenger.

"Carriage" means carriage of a Passenger and/or Baggage by air, gratuitous or for reward.

"Carrier" means an air carrier and shall include an air carrier issuing a Ticket and any air carrier that carries a Passenger and/or his/her Baggage under the Ticket or provides or undertakes to provide any other services incidental to such Carriage.

"Checked Baggage" means Baggage of which a Carrier takes custody and for which the Carrier issues Baggage Claim Tag.

"Child" means a person who has reached his/her second birthday but not his/her twelfth birthday as of the date of commencement of Carriage.

"Company(s)" means, collectively or individually, as the case may be, ALL NIPPON AIRWAYS COMPANY, LTD and ANA WINGS COMPANY, LTD.
Unless otherwise provided in these Conditions of Carriage,  "Company(s)" means AIRJAPAN COMPANY, LTD. (AJX) provided that a Passenger has a reservation with AJX and hold a ticket where AJX or airline designator code "NQ" is indicated as the carrier.

"Company’s Office" means a Company’s office and the Company’s website on the Internet.

"Company's Regulations" means the Company's rules and regulations, other than these Conditions of Carriage, for Carriage of Passengers and/or Baggage including, but not limited to, the Company's tables of fares, rates and charges.

"Conjunction Ticket" means a Ticket issued to a Passenger in conjunction with another Ticket which together constitute a single contract of Carriage.

"Convention" means whichever of the following instruments is applicable to the contract of Carriage:
"Convention for the Unification of Certain Rules Relating to International Carriage by Air", signed at Warsaw on 12th October, 1929 (hereinafter referred to as the "Warsaw Convention");
"Warsaw Convention as amended at Hague in 1955" signed at Hague on 28th September, 1955;
"Warsaw Convention" as amended by Additional Protocol No.1 of Montreal 1975;
"Warsaw Convention as amended at Hague in 1955" as amended by Additional Protocol No.2 of Montreal 1975, and "Convention for the Unification of Certain Rules for International Carriage by Air", done at Montreal on 28th May, 1999 (hereinafter referred to as the "Montreal Convention").

"Days" means calendar days including all seven days of the week; provided that, for the purpose of calculating the number of days of a notice period, the day upon which such notice is dispatched shall not be counted and further provided that, for the purpose of determining the period of validity of a Ticket, the day upon which the Ticket is issued, or the flight is commenced, shall not be counted.

"Destination" means the ultimate stopping place under a contract of Carriage. In the case of a trip which returns to the place of departure, the Destination is the same as the place of departure.

"Electronic Miscellaneous Document" means an electronic document issued by a Carrier or its Authorised Agency, requesting issue of an appropriate Ticket or provision of travel services to the person named in such electronic document.

"Flight Coupon" means a coupon in the form recorded in the Company's database that indicates particular places between which the coupon is good for Carriage.

"French Gold Francs" means French francs consisting of 65 1/2 milligrams of gold at the standard of fineness of nine hundred thousandths. French Gold Francs may be converted into any national currency in round figures.

"Infant" means a person who has not reached his/her second birthday as of the date of commencement of Carriage.

"International Carriage" means (except where the Convention is applicable) Carriage in which, according to a contract of Carriage, the place of departure and, the Destination or Agreed Stopping Place, are situated in two or more countries. As used in this definition, the term "country", which is equivalent to "state", shall include any territory subject to its sovereignty, suzerainty, mandate, authority or trusteeship.

"Itinerary/Receipt" means a document or documents forming part of the Electronic Ticket which contains the information such as the itinerary, ticket information, a portion of the conditions of a contract of Carriage and notices relating thereto. This document shall constitute a Passenger's written evidence of a contract of Carriage.

"Passenger" means any person, except crew members, carried or to be carried in an aircraft with the consent of a Carrier.

"Rerouting" means any change in a routing, Carrier, class of service, flight or period of validity from that originally provided in the duly-issued Ticket which a Passenger presents for Carriage.

"SDR" means Special Drawing Rights as defined by the International Monetary Fund. Conversion of the SDR sum into a national currency shall, in the case of judicial proceedings, be made at the exchange rate between the currency and SDR prevailing on the date of the final court hearing of such proceedings and, in any other case, at the exchange rate between the currency and SDR prevailing on the date on which the amount of the damages is finally fixed or on which the value of Baggage is declared.

"Stopover" means such deliberate interruption of a travel by a Passenger, at a point between the place of departure and the Destination, as is agreed to in advance by the Carrier.

"Ticket" means the Electronic Ticket, in each case issued and have been recorded in the Company's database by a Carrier or its Authorised Agency for Carriage of a Passenger and/or Baggage, setting forth a portion of the conditions of a contract of Carriage and notices relating thereto and containing Flight Coupon and Itinerary/Receipt pursuant to these Conditions of Carriage.

"Unchecked Baggage" means any Baggage other than Checked Baggage.

Article2 (APPLICATION OF CONDITIONS)

(A) (Applicability)

These Conditions of Carriage shall apply to any Carriage of Passengers and/or Baggage and any service incidental thereto, each to be performed or provided by the Company at fares, rates and charges published in connection with these Conditions of Carriage, provided that the Passenger is a consumer and Austrian resident and that the flight in question is operated to or from the territory of Austria.

(B) (Posting)

Passenger can find information regarding the Company’s fares, Excess Baggage charges, other fees and charges, timetables and other necessary information on the Company’s website.

(C) (Gratuitous Carriage)

With respect to gratuitous Carriage, the Company reserves the right to exclude the application of any provisions of these Conditions of Carriage.

(D) (Carriage by Charter)

Carriage of Passengers and/or Baggage to be performed pursuant to a charter agreement with the Company are not subject to these Conditions of Carriage.

(E) (Change of Conditions of Carriage or the Company’s Regulations)

Except as will be prohibited by Applicable Laws, the Company may change, modify or amend any provision of these Conditions of Carriage or of the Company's Regulations; provided that such change, modification or amendment shall be notified by posting on its website or in any other appropriate manner for a reasonable period of time. For the avoidance of doubt, such changes do not affect contracts of carriage that have already been concluded before the change.

(F) (Applicable Conditions)

Any Carriage of Passengers and/or Baggage shall be subject to these Conditions of Carriage in effect as of the date the contract of Carriage has been concluded.

(G) (Consent of Passengers)

Passengers shall be deemed to have acknowledged and given consent to these Conditions of Carriage and the Company’s Regulations established under these Conditions for Carriage of Passengers and/or Baggage.

Article3 (CODE SHARE)

  1. On some routes the Company offers its services together with other Carriers, placing the Company’s designator code on flights operated by other Carriers under codeshare agreements.
  2. For a codeshare flight operated by another Carrier, the Company will advise Passenger of the identity of the operating Carrier prior to the time of reservation.
  3. Passengers traveling on a flight operated by another Carrier may be subject to terms and conditions of the operating Carrier that differ from those of the Company, including those regarding
    1. seat assignment provided in paragraph (D) of Article 6
    2. check-in time provided in paragraph 1 of Article 7
    3. instructions of the Company provided in Article 8
    4. refusal and limitation of carriage provided in Article 9
    5. fraudulent boarding provided in Article 10
    6. involuntary rerouting due to Force Majeure Event provided in sub-paragraphs 2 of paragraph (B) of Article 13
    7. involuntary rerouting caused by reasons under the Company’s responsibility provided in sub-paragraph 2 of paragraph (C) of Article 13
    8. limitation of Carriage for oversales, etc. provided in paragraph (D) of Article 13
    9. contingency plan for lengthy tarmac delays provided in paragraph (E) of Article 13
    10. restriction of acceptance as baggage provided in Article 14.

Article4 (TICKETS)

(A) (General)

  1. The Company shall issue a Ticket upon receipt of payment by the Passenger of such applicable fares and/or charges as separately stipulated by the Company. A Passenger shall provide the Company his/her name, any contact information such as a telephone number that the Carrier may use to communicate with the Passenger and other information as specified by the Company. The issuance, exchange, or reissuance of a Ticket is subject to the Passenger having paid the applicable fares and/or charges as separately stipulated by the Company, or having complied with a deferred payment agreement concluded with the Company.
  2. A Passenger must present a valid Ticket duly issued in accordance with the Company's Regulations made available to the Passenger during the booking process and containing the Flight Coupon for the flight which he/she is actually to board and all other unused Flight Coupons when he/she takes Carriage and the Itinerary/Receipt and the Passenger's identification. A Passenger shall not be entitled to be carried if the Ticket presented by the Passenger falls within the scope of sub-paragraph 7 of paragraph (A) of Article 9.
  3. A Ticket may be used only by the Passenger who is named on such Ticket and shall not be transferred to a third party.
  4. The Company shall not be liable to any person entitled to be carried or to receive a refund, for honoring or refunding a Ticket presented by any person other than the person so entitled. If a Ticket is in fact used by any person other than the person who is entitled to be carried, with or without such person's knowledge and consent, the Company shall not be liable for death of or injury to such unauthorised person or for loss, destruction or delay in arrival of, or damage to, such unauthorised person's Baggage or other personal property arising from or in connection with such unauthorised use.
  5. If a mistaken fare that is obvious is published for sale and a ticket is issued at the mistaken fare, the Company reserves the right to cancel the ticket purchase and refund all amounts paid by the purchaser or, at the purchaser’s option, to reissue the ticket for the correct fare.

(B) (Validity of Tickets)

  1. In order for the Company to verify the validity of the Ticket, the Passenger will be requested to present his/her Ticket.
  2. When Validated, a Ticket shall be good for Carriage from the airport at the place of departure to the airport at the Destination via the route described in the Ticket, at the applicable class of service and for the period of time specified or referred to in the next succeeding sub-paragraph. Each Flight Coupon shall be good for Carriage on the date and flight for which a seat is reserved for the Passenger. The place and date of issue shall be shown on the valid Ticket.
  3. Unless otherwise provided in the applicable fare rules, the period of validity of a Ticket shall be one year, if Carriage is commenced, after the date of commencement of Carriage (excluding the date of commencement of Carriage) or, if no portion of the Ticket is used, after the date of issue thereof (excluding the date of issue). If a Ticket involves a flight coupon to which any fare having a period of validity that is less than one year applies, such period shall apply only to such flight coupon.
  4. The period of validity of an Electronic Miscellaneous Document shall be one year from the date of issue thereof. An Electronic Miscellaneous Document will not be honored for a Ticket unless it is presented for a Ticket within one year from the date of issue thereof.
  5. A Ticket shall expire at midnight on the date of expiration of the period of validity of the Ticket.
    Unless otherwise provided in the Company's Regulations, a travel pursuant to a Flight Coupon of a Ticket may continue beyond the date of expiration of the Ticket if such travel commences prior to midnight thereof.
  6. An expired Ticket, Electronic Miscellaneous Document will be accepted for refund in accordance with Article 11 and Article 12.

(C) (Extension of Validity)

  1. If a Passenger is prevented from traveling within the period of validity of a Ticket because the Company:
    1. cancels the flight on which the Passenger holds a reservation;
    2. fails to operate a flight reasonably according to the schedule;
    3. omits a scheduled stop, being the Passenger's place of departure, Destination or Stopover point;
    4. causes the Passenger to miss a connection;
    5. substitutes a different class of service; or
    6. is unable to provide previously confirmed space;
    • The Company will, upon Passenger’s request, extend the period of validity of the Ticket, without additional collection of fare, to the Company’s next flight on which a seat is available in the class of service for which the applicable fare is paid by the Passenger. This additional option provided to the Passenger upon their request shall not limit any rights the Passenger might have under any Applicable Laws.
  2. If a Passenger holding a Ticket of which the period of validity is one year is prevented from traveling within the period of validity because the Company is unable to provide a seat on the flight in the class of service for which the applicable fare is paid by the Passenger, the Company will -upon the Passenger’s request- extend the period of validity of the Ticket to the Company’s next flight on which a seat is available in the class of service for which the applicable fare is paid; provided that such extension shall not exceed 7 Days after the expiration date of the Ticket (excluding the expiration date). This additional option provided to the Passenger upon their request shall not limit any rights the Passenger might have under any Applicable Laws.
  3. In the event of death of a Passenger en route, the Company may amend or modify the Ticket of a person accompanying the Passenger by, among other things, waiving the minimum stay requirement or extending the period of validity. In the event of death in the immediate family of a Passenger after he/she commences his/her travel, the Company may, also with respect to the Tickets of the Passenger or his/her immediate family accompanying the Passenger, waive the minimum stay requirement or extend the period of validity. Any such amendment or modification shall be subject to the Company's receipt of a proper death certificate and any such extension shall not exceed 45 Days after the date of death of the Passenger (excluding the date of death).

(D) (Flight Coupon Sequence of Use)

  1. The Company will honor Flight Coupons only in sequence from the place of departure indicated in the Ticket.
  2. The fare will be recalculated based on the applicable fare rules and the Carriage will be provided accordingly, if a Flight coupon for the first or intermediate sector is not used and the Passenger commences or continues his/her travel at any Agreed Stopping Place.

Article5 (FARES AND ROUTINGS)

(A) (General)

Fares shall apply only to Carriage from the airport at the place of departure to the airport at the Destination and shall not include ground transportation service within airport areas, between airports or between an airport and downtown areas.

(B) (Applicable Fares)

  1. Applicable fares and charges shall be the fares and the charges which shall be published by the Company or its Authorised Agent which shall, unless otherwise provided in Applicable Laws, be in effect as of the date of issue and applicable on the date of commencement of the Carriage covered by the First Coupon of a Ticket. If the amount collected is not equivalent to the applicable fare and charges, the difference shall be paid by the Passenger or refunded by the Company, as the case may be.
  2. Unless specifically agreed otherwise, payment of a fare entitle a Passenger to occupy one seat of the applicable class. Unless otherwise provided in the Company's Regulations or specifically approved by the Company, a Passenger shall be entitled to occupy one seat on board.

(C) (Routings)

Unless otherwise provided in the Company's Regulations, fares shall apply only to a routing published in connection therewith. If there are more than one routings at the same fare, a Passenger may specify the routing prior to issuance of a Ticket. If he/she does not specify the routing, the Company may determine the routing.

(D) (Taxes, Fees and Charges)

Any tax, fee or charge imposed by a government or other public authority or by an operator of an airport in respect to a Passenger or his/her use of any services or facilities will be displayed during the booking process and shall be in addition to the published fares, fees and charges and be payable by the Passenger.

(E) (Currency)

Fares and charges may be paid in a currency to be specified by the Company subject to Applicable Laws other than the currency in which the fare or charge is published.

Article6 (RESERVATIONS)

(A) (General)

  1. A reservation shall be confirmed when recorded in the Company's reservation system as accepted.
  2. The Company prohibits acts of reservations not intended for actual boarding.
  3. Name Changes are not permitted once the reservation has been confirmed in the Company's reservation system.
  4. Under the Company's Regulations, conditions applicable to certain fares may limit or prohibit change or cancellation of reservations.

(B) (Seat Reservations)

The Company will generally only accept applications for seat reservations, at the earliest, 355 days prior to the scheduled date of the flight at the Company’s Offices.

(C) (Ticketing Time Limits)

If a Passenger reserves a ticket but does not complete the purchase before the end of the ticketing time limit specified by the Company during the reservation process, the Company may cancel his/her reservation.

(D) (Seat Assignment)

The Company may, without a prior notice, change the seat assigned by a Passenger due to a change of aircraft or other reason. Such change shall include a change in seat position, seat type and specification.

(E) (Cancellation of Reservations made by the Company)

  1. The Company may, at its own discretion, cancel all of or a portion of Passenger's reservation if two or more seats are reserved for the same Passenger and if:
    1. same sectors on the same date are reserved;
    2. same sectors on the date of which the day of travel are in proximity to each other are reserved;
    3. different sectors on the same date are reserved; or
    4. it is reasonably considered that the Passenger can not use all of reserved seats.
  2. If a Passenger fails to use a seat reserved on a flight without giving a prior notice thereof to the Company, the Company may cancel, or request any other Carrier to cancel, his/her onward reservations thereafter.
    If a Passenger fails to use a seat reserved on a flight of other Carriers without giving a prior notice thereof to such Carrier, the Company may, upon the Carrier's request, cancel his/her onward reservations thereafter.
  3. The Company may cancel all of or a portion of Passenger's reservation which does not include necessary personal data by the time limit specified by the Company, in accordance with Applicable Laws of any countries concerned such as countries to be flown from, into or over.

(F) (Personal Data)

A Passenger’s personal data will only be processed by the Company in compliance with Applicable Laws. It will be furnished to the Company by the Passenger or his/her agent, will be retained by the Company or, if the Company deems necessary, will be transmitted by the Company to any of its own offices, and other Carriers, the providers of travel services, government authorities or other entities or agencies in countries to be flown from, into or over, or in countries of transit and transfer, to the extent necessary  for making a reservation for Carriage, obtaining ancillary services, and facilitating immigration, entry requirements or any convenience of the travel for the Passenger.

Article7 (CHECK-IN)

  1. A Passenger shall arrive at the location designated by the Company, respectively by the time indicated by the Company or, if no time is indicated, sufficiently in advance of the flight departure so that there will be enough time for the Passenger to have check-in and departure procedures completed by the departure time of the flight. If a Passenger fails to arrive at the location designated by the Company by the time indicated by the Company or is unable to depart because of improper or incomplete exit, entry or other necessary documentation required for his/her departure, the Company may cancel his/her reservation of a seat and will not delay the flight for the Passenger. The Company shall not be liable to the Passenger for any damage due to the Passenger's failure to comply with the provisions of this Article.
  2. Passengers shall be seated in his/her assigned seat and shall not change seats with others, even if accompanying Passengers, unless otherwise permitted by the Company.

Article8 (INSTRUCTIONS OF THE COMPANY)

Passengers shall observe the instructions of Agent and crew member with respect to boarding, deplaning and/or any other conduct/behavior at airports or on board, or with respect to places of loading or unloading of the Passenger’s Baggage.

Article9 (REFUSAL AND LIMITATION OF CARRIAGE)

(A) (Right to Refuse Carriage, Etc.)

The Company may refuse Carriage of, or remove, any Passenger, and in such case his/her Baggage will be handled in the same way, if:

  1. such action is necessary for a reason of flight safety;
  2. such action is necessary in order for the Company to comply with Applicable Laws of any state or country to be flown from, into or over or other states or countries concerned;
    1. the Passenger falls under sub-paragraph 1 (b) of paragraph (B) of Article 17,
    2. the Passenger may unlawfully seek to enter a country through which he/she is in transit by means of destroying his/her documentation required for exit, entry or other purposes or other ways; or
    3. the Passenger refuses to accept the Company’s request by reason of protecting an unlawful entry to a country that he/she surrenders his/her documentation required for exit, entry or other purposes to be held by a crew member in exchange of the Company’s receipt thereof;
  4. the Passenger falls under sub-paragraph 4 or 5 of paragraph (B) of Article 14;
  5. the Passenger or his/her conduct/behavior, age or mental or physical condition:
    1. requires special assistance of the Company, which exceeds legal requirements,
    2. may cause discomfort or makes himself/herself objectionable to other Passengers;
    3. may cause harm to the safety or health of himself/herself or other persons;
    4. may cause harm to an aircraft or any property;
    5. obstructs Agent and crew member in performing his/her duties or refuses to comply with instructions of Agent and crew member; or
    6. displays conduct that is unlawful, disorderly, obscene or violent;
    7. smokes in aircraft cabin, including the use of all smoking devices;
    8. uses portable telephones, portable radios, electronic games or other electronic devices in aircraft cabin without the Company's permission;
    9. carries any of the items specified below: weapons (excluding those carried by competent officers on duty); gunpowder; explosives; corrosive items; inflammable items; or other articles which are likely to cause a hazard or risk to the aircraft, Passengers, and/or any loaded property; or articles or live animals inappropriate for carriage by aircraft;
    10. has a serious illness/injury;
    11. have or may have an infectious disease that poses a direct threat to the health and safety of Agent and crew member or other Passengers;
    12. refuses to take an action that the Company requires of the Passenger as a precautionary measure against infectious diseases;
    13. is deemed to be under the significant influence of alcohol or drugs;
    14. may be significantly offensive or objectionable to other Passengers, including the Passenger’s hygiene;
    15. is an unaccompanied child under the age of twelve years; or
  6. has behaved on a previous flight in a manner that falls under sub-paragraph 5 of this Article, and such conduct/behavior is expected to be repeated;
  7. the Ticket presented by the Passenger is;
    1. acquired unlawfully
    2. reported to have been lost or stolen;
    3. a counterfeit Ticket;
    • in any of which cases the Company reserves the right to retain the Ticket.
  8. the person presenting a Ticket cannot prove that he/she is the person named in the "Passenger Name" box of the Ticket, in which case the Company reserves the right to retain such Ticket; or
  9. the Passenger has not paid the applicable fares, charges or taxes or may fail to perform a credit arrangement agreed upon between the Company and the Passenger (or the person paying for the Ticket).

(B) (Conditional Acceptance for Carriage)

If a Passenger whose status, age or mental or physical condition may cause any hazard or risk to himself/herself is carried, the Company shall not be liable for death of, or any injury, illness, wounding or disability suffered by, the Passenger or any aggravation or consequences thereof due to such status, age or mental or physical condition.

(C) (Limitation on Carriage)

  1. Acceptance of Carriage of unaccompanied Children or Infants, disabled persons, pregnant women or persons with illness shall be subject to the Company's Regulations and may require a prior arrangement with the Company. The relevant information and regulations can be accessed via this link:https://www.ana.co.jp/en/eur/travel-information/.
  2. If the total weight of the Passengers boarding, and/or Baggage loaded in, an aircraft may exceed the maximum allowance weight with respect to the aircraft, the Company will be forced to refuse Carriage to some Passengers and/or of Baggage.
  3. To ensure assistance in emergency evacuation, the Company may prevent a Passenger from taking an exit row seat of the aircraft and change his/her seat to another seat (upon which change, if the exit row seat is a special seat, the Company shall refund the special fare applied to the seat by the Company and shall not collect prescribed fees provided in the Company’s Regulations), if the Company determines at its reasonable discretion that the Passenger falls under any of the following subparagraphs:
    1. the Passenger is under the age of 15;
    2. the Passenger has any difficulty in assisting in emergency evacuation, or may cause any harm to his/her health if he/she assists in emergency evacuation due to his/her physical condition, health or for other reasons;
    3. the Passenger cannot understand evacuation procedures and Agent and crew member's instructions; or
    4. the Passenger does not consent to providing assistance in an emergency evacuation.

Article10 (FRAUDULENT BOARDING)

  1. Any of the acts set forth below shall constitute fraudulent boarding and shall be subject to a charge of double the amount of the highest fare and charges applicable at the time of such fraudulent boarding, in addition to the fare and charges applicable to the Passenger for the flight flown under fraudulent boarding, provided that if the sector flown cannot be ascertained, the fare and charges shall be calculated from the place of departure of the flight:
    1. failure to present a Ticket at the request of Agent and crew member of the Company or to board beyond the sector specified in the reservation without approval from Agent and crew member of the Company;
    2. to board a flight intentionally with an invalid Ticket; or
    3. to board a flight at a special fare on the basis of a false declaration.

Article11 (REFUNDS)

(A) (General)

  1. This Article 11 does not apply to refunds due to denied boardings, cancellations (including changes of the scheduled flight times that lead to the flight departing more than one hour earlier or arriving more than 3 hours later than originally scheduled) or arrival delays of more than 3 hours, provided that the passenger is departing from an airport located in the territory of a member state of the European Union. In such cases, only the Applicable Laws apply. Nothing in this Article shall limit any rights granted to passengers under Regulation (EC) 261/2004.
  2. In the event that a Passenger fails to use his/her Ticket or a portion, the Company will, upon a Passenger's request, make a refund for such unused Ticket or portion in accordance with this Article and the conditions applicable to the Ticket, as specified during the booking process. The provisions of this Article applicable to a Ticket shall apply to an Electronic Miscellaneous Document.
  3. Under the Company's Regulations, the Company will limit or refuse a refund for a Ticket subject to conditions applicable to certain fares.

(B) (Person to whom Refund will be made)

  1. Unless otherwise provided in this Paragraph, the Company will make a refund to either the person named on a Ticket or to the person who purchased the Ticket upon presentation to the Company of evidence to prove that he/she is entitled by these Conditions of Carriage to such refund.
  2. If the ticket is issued by the following entities, the Company will make a refund to the person, company, or credit card company specified in each case.
    1. A refund for a Ticket issued by a commercial credit card refund will be made to the commercial credit company issuing such card;
    2. A refund for a Ticket issued under the Universal Air Travel Plan (UATP) will be made to the subscriber for whose UATP Card the Ticket is issued.
  3. The Company will make a refund if all unused Flight Coupons and the itinerary/Receipt are surrendered to the Company.

(C) (Right to Refuse Refund)

  1. The Company may refuse a refund for a Ticket which a Passenger presents to the Company or to government officials of a country as evidence of his/her intention to depart therefrom, unless the Passenger establishes to the Company's satisfaction that he/she has permission to remain in the country or that he/she will depart therefrom by other Carrier or other transportation service.
  2. The Company will not make a refund for a Ticket of a Passenger in the event that Carriage of the Passenger is refused or he/she is removed in accordance with sub-paragraphs 7 and/or 8 of paragraph (A) of Article 9.

(D) (Currency)

Any refund will be made in the currency in which the Ticket is paid for.

(E) (Refund by the Company)

The Company will in principle make a voluntary refund for a Ticket only in case the Company originally issued the Ticket.

Article12 (REROUTING AND REFUNDS REQUESTED BY PASSENGER)

(A) (Rerouting)

  1. This Article 12 applies to Passengers holding a Ticket that, according to the conditions applicable thereto as specified during the booking process, entitles the Passenger to a rerouting. Conditions applicable to certain fares may limit or prohibit Rerouting.
  2. Upon a Passenger's request, the Company may effect a Rerouting with respect to an unused Ticket, Flight Coupon(s) if:
    1. the Company issued the Ticket;
    2. the Company is the original issuing Carrier indicated in the so-called "Original Issue" box of the Ticket;
      1. the Company is the Carrier designated in the so-called "Carrier" box of the unused Flight Coupon of the first onward sector that the Rerouting is to commence,
      2. the Company is the Carrier to whom such Flight Coupon is endorsed, or
      3. no Carrier is designated in the so-called "Carrier" box of such Flight Coupon.
  3. After Carriage commences, the following shall apply:
    1. adding flight segments to an existing booking at the fare covering the entire journey from the origin to the destination, including any stopover or transfer points in between shall not be permitted unless a request therefor is made prior to the Passenger's arrival at the Destination indicated on the Ticket submitted to the Company for such additional Carriage;
    2. In the event that a new route of travel as after a Rerouting does not satisfy the conditions applicable to a round trip discount, a round trip discount shall not apply to those sectors already flown even if the relevant Ticket is issued on a basis of a round trip discount.
  4. The fares and charges applicable after a Rerouting shall be those which, as of the date of the original Ticket has been issued, were intended to apply on the date of commencement of Carriage; provided that in case of a Passenger whose Ticket is entirely unused, the fares and charges applicable after a Rerouting may be those applicable on the date on which the change is made and reflected on the Ticket.
  5. The Company will collect from a Passenger any difference between the fares and charges applicable as after a Rerouting and those originally paid by the Passenger or arrange for a refund, if any, to the Passenger in accordance with Article 11 and paragraph (B) of this Article.
  6. The date of expiration of any Ticket newly issued as a result of a change in a routing, Carrier(s), class of service or flight shall be that of the original Ticket provided that, if a Passenger, whose Ticket is all unused, requests Rerouting on unused Ticket, the date of expiration of a new Ticket shall be calculated from the date of issuing the Rerouting Ticket.
  7. Time limits on cancellation of reservations and charges for change or cancellation of reservations shall also apply to a Rerouting to be effected upon a Passenger’s request, as provided for the Company's Regulations.

(B) (Refunds)

  1. In the event that a Passenger is refused carriage or disembarked pursuant to the provisions of sub-paragraph 9 of paragraph (A) of Article 9 and requests a refund, the amount of the refund shall be:
    1. if no portion of the trip has been made, an amount equal to the fares and charges paid, less any prescribed fees provided in the Company's Regulations; and
    2. if a portion of the trip has been made, an amount equal to the difference between the fare and charges paid and the fare and charges applicable to the sector for which the Ticket has been used, less any prescribed fees according to the conditions applicable to the Ticket as specified during the booking process.
  2. If a refund for any portion of a Ticket shall result in such Ticket having been used for a sector where Carriage is prohibited, the refund, if any, shall be determined in accordance with sub-paragraph 1 (b) of this paragraph as if such Ticket had been used beyond a point until which Carriage is prohibited.

Article13 (INVOLUNTARY REROUTING AND REFUNDS)

This Article 13 does not apply to Reroutings and Refunds due to denied boardings, cancellations (including changes of the scheduled flight times that lead to the flight departing more than one hour earlier or arriving more than 3 hours later than originally scheduled) or arrival delays of more than 3 hours, provided that the passenger is departing from an airport located in the territory of a member state of the European Union. In such cases, only the Applicable Laws apply. Nothing in this Article shall limit any rights granted to passengers under Regulation (EC) 261/2004.

(A) (Schedules)

  1. The Company undertakes to use its best efforts to carry a Passenger and his/her Baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel; provided that times shown in a timetable or elsewhere shall be just scheduled but not guaranteed and shall form no part of the contract of Carriage. The Company may change any schedule of a flight without any prior notice and shall not be responsible for any trouble in respect of connection of a Passenger and/or his/her Baggage with any other flight because of such change.
  2. The Company may, without prior notice, substitute any other Carrier or change an aircraft with respect to Carriage assumed by the Company.
  3. The Company may, without prior notice, cancel, terminate, divert, postpone or delay any flight or the right to, or any reservation with respect to, any further Carriage thereafter or determine if any take-off or landing should be made, without any liability except to refund, in accordance with sub-paragraph 2 and 3 of paragraph (B) or sub-paragraph 3 and 4 of paragraph (C) of this Article, the fares and charges for any unused portion of the Ticket.

(B) (Rerouting and refunds due to Force Majeure Event)

  1. The term "Force Majeure” event means an external event, which is unforeseeable, unavoidable, and cannot be prevented even with the utmost reasonable care, and which lies outside the sphere of control of the Company.
  2. In the event of the following circumstances due to Force Majeure, the Company will, at Passenger's option, take the measures specified in sub-paragraph 3 below
    1. the Company cancels a flight;
    2. fails to operate a flight reasonably according to the schedule;
    3. fails to stop at a Passenger's Destination or Stopover point; or
    4. is unable to provide a Passenger with his/her reserved seat of a flight or causes a Passenger to miss his/her connecting flight on which he/she holds a reservation.
  3. Refunds
    1. The refund calculation will be performed in accordance with sub-paragraph 4 of paragraph (C) of this Article.

(C) (Rerouting and refunds caused by reasons under the Company’s responsibility)

  1. The term "The reasons under the Company’s responsibility" means any event other than those specified in paragraph (B) of this Article.
  2. In the event of the following circumstances caused by reasons under the Company’s responsibility, the Company will, at Passenger's option, take the measures specified in sub-paragraphs 3 or 4 of this paragraph below
    1. the Company cancels a flight;
    2. fails to operate a flight reasonably according to the schedule;
    3. fails to stop at a Passenger's Destination or Stopover point; or
    4. is unable to provide a Passenger with his/her reserved seat of a flight or causes a Passenger to miss his/her connecting flight on which he/she holds a reservation.
  3. Rerouting
    1. The Company shall perform carriage of the Passenger and his/her Baggage to the Destination or Stopover point as indicated in the Ticket by any of the following measures means at the Company's option:
      1. on a flight of the Company on which a seat is available;
      2. on a flight of another Carrier on which a seat is available; or
      3. by other means of transportation.
    2. In the case of above, no adjustment for the difference in Passenger’s fares and charges will be made.
    3. In the event that a Passenger misses an onward connecting flight of the Company on which the Passenger holds a reservation because a Carrier carrying the Passenger fails to operate its flight according to the schedule or changes the schedule of such flight, the Company shall not be liable for such missed connections.
    4. A Passenger with respect to whom a Rerouting is effected upon the Company's request shall be entitled to retain the free Baggage allowance applicable to the class of service the fare for which the Passenger originally paid. This provision shall also apply in the event that the Passenger is entitled to a fare refund because he/she is transferred from a class of service the fare for which the Passenger paid to a lower class of service.
  4. Refunds
    1. In addition to the case of under the Company’s responsibility in this Article, if a Passenger is refused carriage or disembarked pursuant to any of sub-paragraphs 1 through 6 of paragraph (A) of Article 9, and the Passenger is prevented from using the Carriage provide for in his /her Ticket, the refund amount shall be:
      1. if no portion of the trip has been made, an amount equal to the fare paid; and
      2. if a portion of the trip has been made, the difference between the fare paid and the fare for the Carriage completed.
    2. For International Carriage, if a Passenger who has paid for a certain class of service is required by the Company to use a lower class of service, unless otherwise provided in Applicable Laws or the Company's Regulations, the amount of the refund shall be the fare calculated by multiplying the applicable fare for the sector (for a partial sector included in the through fare, the amount prorated by distance) by fixed rates as follows;
      1. From first class to business class: 50%
      2. From business class to premium economy: 40%
      3. From business class to economy class: 50%
      4. From premium economy to economy class: 30%
      1. In the case of a codeshare flight operated by another Carrier, the terms and conditions of the operating Carrier will apply.

(D) (Limitation of Carriage for oversales, etc.)

If the number of Passengers (only those who have presented his/her Ticket, with confirmed reservation, for check-in at a Company’s airport office by the time stipulated by the Company) with valid seat reservations on a flight exceeds the seating capacity of the flight and therefore seats are not available to some Passengers under the Company’s responsibility, the Company shall call for volunteers prepared to surrender their confirmed reservations. If there are not enough volunteers, the Company may deny boarding to other Passengers based on the boarding priority set by the Company. The Company shall provide a certain amount of payment stipulated by the Company to those Passengers who accept to cancel his/her flight as a cooperation reward, in addition to any arrangements set forth in sub-paragraph 3 or 4 of paragraph (C) of this Article.

(E) (Contingency plan)

In the event of a delay of an aircraft on the ground at any airports of the United States of America during which Passengers are not allowed to deplane, the Company will use reasonable efforts to comply with any applicable contingency plan, but compliance with the plan is not guaranteed and is not part of these Conditions of Carriage. Additionally, for Passengers traveling on a codeshare flight operated by another Carrier the applicable contingency plan, if any, will be the contingency plan of the operating Carrier.

Article14 (BAGGAGE)

(A) (Restriction of Acceptance as Baggage)

  1. The Company will refuse to accept as Baggage:
    1. items which do not constitute Baggage as defined in Article 1;
    2. items which may endanger an aircraft or any person or property, such as items which are specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and on the Company’s website.(https://www.ana.co.jp/en/eur/travel-information/baggage-information/restricted-prohibited/);
    3. items which are unsuitable for Carriage by reason of their weight, size, shape or character such as being fragile or perishable;
    4. live animals, except those provided for in Paragraph (J) of this Article;
    5. dead body;
    6. Firearms, swords and other similar items, except as otherwise provided in the Company's Regulations.
  2. The Company will refuse to accept any of the following as Unchecked Baggage:
    1. items similar in shape to firearms, swords, and explosives (e.g. pistol-shaped lighters, hand grenade-shaped lighters); or
    2. other items considered as potential weapons (e.g. bats, golf clubs, ice skates).
  3. The Company may refuse Carriage of, and take any necessary step with respect to, items of which Carriage as Baggage is prohibited by the preceding sub-paragraph 1 and 2 of this paragraph and may refuse onward Carriage of any such item upon discovery thereof.
  4. The Company will refuse to accept fragile or perishable items, money, jewelry, platinum, gold and other precious metals, negotiable papers, securities, bank notes, documentary stamps, art works, antiques or other valuables, business documents, passports or other identification documents necessary for travel or samples as Checked Baggage.
  5. The Company may refuse to carry Baggage as Checked Baggage in case it is not packed in a suitcase or other container to ensure safe Carriage with ordinary care in handling.
  6. If any item referred to in sub-paragraph 1 of this paragraph is carried, whether or not Carriage of such item as Baggage is prohibited, such Carriage shall be subject to the charges, limitations of liability and any other provision of these Conditions of Carriage applicable to Carriage of Baggage.

(B) (Security Inspection)

  1. Passengers and Baggage shall submit to any security check required, unless it is specifically deemed unnecessary by government or airport officials or by the Company.
  2. The Company will inspect the contents of Passenger's Baggage by opening his/her Baggage and/or by using some device in the presence of the Passenger concerned or a third person, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) or safety. Notwithstanding the foregoing, the Company may inspect the Passenger's Baggage in his/her or a third person's absence to see whether he/she is in possession of, or his/her Baggage contains, any prohibited item referred to in sub-paragraph 1 and 2 of paragraph (A) of this Article.
  3. The Company will search Passenger's articles by touching the Passenger through his/her clothes and personal fittings including wigs or by using such instruments as a metal detector, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any other reason.
  4. When a Passenger does not agree with the Company's inspection as specified in sub-paragraph 2 of this paragraph, the Company will refuse to carry such a Passenger's Baggage.
  5. When a Passenger does not agree with the Company's search as specified in sub-paragraph 3 of this paragraph, the Company will refuse to carry such a Passenger.
  6. When such prohibited items as specified in sub-paragraph 1 and 2 of paragraph (A) of this Article have been found as a result of such inspection or search as specified in sub-paragraph 2 and 3 of this paragraph, the Company may refuse to carry such Baggage.

(C) (Checked Baggage)

  1. The Company will, upon presentation by a Passenger of a valid Ticket covering Carriage on the lines of the Company or on the lines of the Company and one or more other Carriers, accept as Checked Baggage the Baggage which is tendered by the Passenger at the office designated, and by the time prescribed, by the Company in respect of Carriage on the lines designated on the Ticket; provided that the Company will not accept as Checked Baggage the Baggage tendered for Carriage:
    1. beyond the Destination designated, or on any routing not designated, on the Ticket;
    2. beyond a Stopover point, or beyond a point at which the Passenger transfers to a connecting flight departing from a different airport from that at which the Passenger is scheduled to arrive under the Ticket, unless otherwise provided for in the Company's Regulations;
    3. beyond a point of transfer of the Baggage to any other Carrier with which the Company has no interline Baggage agreement or which has different Conditions of Carriage of Baggage from the Company's;
    4. for a sector in respect to which the Passenger holds no reservation;
    5. beyond a point at which the Passenger desires to resume possession of such Baggage or any portion thereof; or
    6. for a sector in respect to which the Passenger does not pay all applicable charges.
  2. Upon delivery to the Company of Baggage to be checked, the Company will record in the Company's database the number of pieces and/or weight of the Checked Baggage and will issue a Baggage Identification Tag for each piece of the Checked Baggage.
  3. If a piece of Checked Baggage of a Passenger has no name, initial or other personal identification, the Passenger shall affix such identification to the Baggage prior to the Company's acceptance of checking.
  4. The Company will carry Checked Baggage of a Passenger on the aircraft which the Passenger boards, unless this is impossible due to safety, health, or security reasons.
  5. The Company will only accept Checked Baggage in excess of the following limits upon payment of additional charges in accordance with the Company’s Regulations, provided that there is sufficient space in the cargo department of the aircraft used for the flight in question:
    1. the total of the greatest outside length, the greatest outside height and the greatest outside width (hereinafter referred to as the "sum of the three dimensions") of each piece shall not exceed 203 centimeters (80 inches);
    2. the weight of each piece shall not exceed 32 kilograms (70 pounds); and/or
    3. the total weight for all Checked Baggage shall not exceed 100 kilograms (220 pounds).
    1. The Company will not accept Carriage of any piece of Baggage if the sum of the three dimensions of each piece exceed 292 centimeters (115 inches) and/or the weight of each piece exceeds 45 kilograms (100 pounds).

(D) (Unchecked Baggage)

  1. Unless otherwise specified, Baggage that a Passenger may carry into the cabin shall satisfy all of the following conditions:
    1. not more than one piece;
    2. the total weight shall not exceed 10 kilograms (22 pounds); and
    3. the total dimensions shall not exceed 115 centimeters (45 inches) and shall be of the size that can be stowed in an enclosed storage compartment in the cabin or under the seat in front of the Passenger.
  2. In addition to Unchecked Baggage, a Passenger may carry into the cabin one piece as a Passenger’s personal belongings permitted by the Company's Regulations.
  3. The total weight of the Baggage and a Passenger’s personal belongings referred in sub-paragraph 1 and 2 above must not exceed 10 kilograms (22 pounds).
  4. Notwithstanding the preceding sub-paragraph 1 through 3 of this paragraph, a Passenger shall not carry into the cabin any Baggage which cannot be safely stowed in the cabin.
  5. The Company may permit a Passenger to carry into the cabin articles not suitable for Carriage in a cargo compartment (such as fragile musical instruments) upon payment of a charge as specified during the booking process, provided that there is sufficient space in the cabin.

(E) (Free Baggage Allowance)

  1. The total free Baggage allowance of Checked Baggage of each Passenger is based on his/her individual fare rules as specified during the booking process. Each free baggage allowance is shown on the Itinerary/Receipt. In addition to any Checked Baggage, a Passenger shall, unless otherwise provided for in the conditions applicable to the Ticket as specified during the booking process, receive a free Baggage allowance of Unchecked Baggage as described in sub-paragraph 1 of paragraph (D) of this article.
  2. In the event that two or more Passengers traveling on the same flight check their Baggage at the same time to be carried by the Company to the same place, the Company may, upon those Passenger's request, provide them collectively with a free Baggage allowance equal to the aggregated individual free Baggage allowance in respect of number of pieces.
  3. A fully collapsible stroller/pushchair, carrying basket and/or a car seat for Infants or children Passenger's own use and a wheelchair and other similar assistive devices for disabled Passenger's own use are accepted as Checked Baggage for free and are not regarded as a part of the free Baggage allowance.

(F) (Special Free Baggage Allowance)

In addition to the free Baggage allowance provided in the preceding paragraph (E) above, the Company will carry as Baggage, without additional charge, a Passenger's personal belongings, permitted by the Company's Regulations only when the Passenger carries and retains them.

(G) (Excess Baggage)

  1. Baggage in excess of the free Baggage allowance set forth in sub-paragraph 1 of paragraph (E) of this Article shall be subject to the applicable excess Baggage charge provided in the Company's Regulations, on excess baggage which can be accessed here: https://www.ana.co.jp/en/eur/travel-information/baggage-information/checked-baggage/.
  2. Any payment or refund of excess Baggage charge to be made in the event of Rerouting of Carriage shall be subject to sub-paragraphs 5 of paragraph (A) of Article 12, and any refund in case of cancellation of Carriage shall be subject to sub-paragraphs 1 of paragraph (B) of Article 12.
  3. If a Passenger cancels carriage of his/her Baggage by the time prescribed, the full amount of the excess Baggage charges in connection with the canceled carriage shall be refunded.

(H) (Declaration of Baggage the Value of which Exceeds the Limit of Liability and Excess Value Charges)

  1. A Passenger may declare a value of Baggage in excess of the liability limitation of the Company pursuant to sub-paragraphs 6 and 7 of paragraph (B) of Article 19. In the event that such declaration is made, Carriage of the Baggage to be performed by the Company shall be subject to excess value charges.
    1. For international carriage, unless otherwise specified, an excess value charge will be levied at a rate of U.S.$0.50 for every U.S.$100 of value, or any fraction thereof; however, the value of Baggage to be declared by one Passenger shall not exceed U.S.$2,500.
  2. A Passenger may pay excess value charges at the place of departure for a travel to the Destination; provided that, if a portion of the Carriage is performed by any other Carrier which applies different excess value charges from the Company, the Company may refuse to accept an excess value declaration with respect to such portion.
  3. If the entire travel segment is canceled, the full amount of the excess value charge for the canceled itinerary will be refunded. However, if any part of the Carriage has already been completed, the Company will not refund the excess value charge.

(I) (Collection and Delivery of Baggage)

  1. A Passenger shall, at his/her own responsibility, check the number on his/her Baggage Identification Tag (Baggage Claim Tag and Baggage attachment stub) upon arrival or at any stopover point, and collect his/her checked Baggage. The Company may require the Passenger to present his/her Baggage Claim Tag(s) at the time of Baggage collection.
  2. The bearer of the Baggage Claim Tag(s) issued to a Passenger when his/her Baggage is checked shall be exclusively entitled to accept delivery of the checked Baggage. The Company shall not be obligated to ascertain that the bearer of a Baggage Claim tag(s) is truly entitled to accept delivery of the Baggage.
  3. If a person claiming Baggage is unable to present the respective Baggage Claim Tag(s), the Company will deliver the Baggage to such person only if he/she proves that he/she is duly entitled to receive the Baggage.
  4. The Company may deliver Checked Baggage to the bearer of a Baggage Claim Tag(s) at the place of departure or unscheduled stopping place if he/she requests such delivery.

(J) (Animals)

  1. Subject to the Company's Regulations on travelling with pets, which can be accessed here:
    https://www.ana.co.jp/en/eur/travel-information/pet-policy/, and with the Company's prior consent, the Company will accept Carriage of domesticated animals such as dogs, cats, household birds and other pets if a Passenger puts those animals into a proper container and obtains valid health and vaccination certificates, entry permits and any other documents each required by any state or country to be flown into or over.
  2. In the event that the Company accepts Carriage of an animal as Baggage of a Passenger, the animal shall, together with its container and food to be carried, not be included in the free Baggage allowance of the Passenger but shall constitute excess Baggage for which the Passenger shall pay a charge provided in the Company's Regulations on travelling with pets.
  3. Notwithstanding the preceding sub-paragraph 2, a service dog accompanying a Passenger with a disability to assist such Passenger together with a container and food will, subject to the Company's Regulations on travelling with pets, be carried for free and is not included into the free Baggage allowance.
  4. The Company will accept Carriage of an animal subject to the condition that a Passenger shall observe the Company's Regulations on travelling with pets and shall be fully responsible for such animal. The Company shall not be liable for injury to, sickness or death of, such animal if and to the extent that such event resulted from the inherent nature of such animal and is not based on grossly negligent behavior or willful misconduct attributable to the Company. If the animal damages the Company or other Passengers, the Passenger shall be liable for the costs related to such damage.

Article15 (GROUND TRANSPORTATION SERVICE)

The Company will not arrange for, operate or provide ground transportation service within airport areas, between airports or between an airport and downtown areas. The Company shall not be liable for the acts or omissions of independent operators. In the event that the Company operates for a Passenger such ground transportation service, the Company's Regulations including, but not limited to, those stated or referred to in those regulations concerning Tickets, value of Baggage or otherwise shall be deemed applicable to such ground transportation service. No portion of fares shall be refundable even in case such ground transportation service is not used.

Article16 (INFLIGHT MEALS)

In-flight meals will, if served, be free of charge, except as otherwise provided in the Company's Regulations.
If a Passenger does not consume an in-flight meal, this shall not give rise to any refund for such meal or any reduction of the fare paid for the Ticket.

Article17 (ADMINISTRATIVE FORMALITIES)

(A) (Compliance with Applicable Laws)

A Passenger shall comply with and observe all Applicable Laws of countries concerned such as countries to be flown from or into, the Company's Regulations and instructions to be given by the Company. The Company shall be liable neither for any aid, assistance, guidance or otherwise given by an Agent of the Company to the Passenger, whether given orally, in writing or otherwise, in connection with his/her obtaining exit, entry and other necessary documents or complying with or observing such Applicable Laws nor for the Passenger's failure to obtain such documents or to comply with or observe such Applicable Laws as a result of such aid, assistance, guidance or otherwise; this limitation of liability does not apply to personal injuries or any damages resulting from grossly negligent behavior or willful misconduct attributable to the Company.

(B) (Passports and Visas)

    1. A Passenger shall present to the Company all exit, entry or other necessary documents required by Applicable Laws of country concerned such as countries to be flown from or into, and shall permit the Company to make and retain copies thereof; provided that, even if a Passenger presents exit, entry or other necessary documents to the Company and the Company carry the Passenger, the Company shall not be deemed to guarantee that such documents comply with Applicable Laws.
    2. The Company reserves the right to refuse Carriage of any Passenger who does not comply in any respect with any of such Applicable Laws or whose exit, entry or other necessary documents are not complete in any respect.
  2. The Company shall not be responsible for any loss or damage incurred by a Passenger, and the Passenger shall indemnify the Company for any loss or damage incurred by the Company, in connection with the Passenger's failure to comply with this Article; this limitation of liability does not apply to personal injuries or any damages resulting from grossly negligent behavior or willful misconduct attributable to the Company.
  3. Whenever the Company is required by any Applicable Laws to arrange for a rerouting of the Passenger to his/her place of departure or elsewhere because the Passenger is not permitted to enter a country of transit or Destination, the Passenger shall be obliged to pay the applicable fares, taxes, and charges for such travel as in effect on the date of travel. The Passenger shall also reimburse the Company for any expenses incurred as a result of the Passenger not being permitted to enter a country, including security fees. The Company may apply to the payment of such fares, charges and expenses any fares and/or charges paid by the Passenger to the Company for unused portion of the Ticket or any funds of the Passenger in the possession of the Company. The Company will not refund the fare collected for Carriage to the point of such refusal of entry or deportation.

(C) (Customs Inspection)

Whenever required, a Passenger's Baggage shall, whether checked or unchecked, be subject to any inspection to be conducted by customs or other government officials. The Company shall not be responsible in any respect to a Passenger for his/her failure to comply with this paragraph. A Passenger shall indemnify the Company for any loss or damage incurred by the Company in connection with the Passenger's failure to comply with this paragraph.

Article18 (SUCCESSIVE CARRIERS)

  1. Carriage to be performed under a Ticket or under a Ticket and any Conjunction Ticket by two or more successive Carriers shall be regarded as a single operation.
  2. Even if the Company is a Carrier issuing a Ticket or is designated as a Carrier for the first sector in a Ticket or in any Conjunction Ticket involving Carriage by successive Carriers, the Company shall not be responsible for any portion operated by other Carriers, unless otherwise provided in these Conditions of Carriage.
  3. Each Carrier's liability to compensate for damage arising in connection with a Passenger's travel shall be governed by such Carrier's Conditions of Carriage.

Article19 (LIABILITY OF CARRIER)

(A) (Applicable Laws)

  1. International Carriage performed by the Company shall be subject to the rules and limitations relating to liability established by the Convention as applicable to the Carriage unless the Convention does not apply.
  2. The full name of a Carrier and its abbreviation shall be as set forth in the Carrier's regulations and such name may be expressed in an abbreviated form on a Ticket. For the purpose of application of the Convention, a Carrier's address shall be the airport of departure indicated in the line of the Ticket on which the abbreviation of the Carrier's name first appears and the Agreed Stopping Places shall be those places as defined in Article 1.

(B) (Death and bodily injury of Passengers)

  1. The Company shall be liable for any loss or damage arising in connection with the death or wounding of, or any other bodily injury suffered by, a Passenger, if the incident or accident which causes such loss or damage takes place on board an aircraft or in the course of embarking or disembarking an aircraft.
  2. For International Carriage where the Convention other than the Montreal Convention applies, the Company agrees in accordance with Article 22 (1) of the Convention, provided nothing herein shall be deemed to affect the right of the Company with regard to any claim brought by, on behalf of, or in respect of any person who has willfully caused damage which resulted in death of, or wounding or other bodily injury to, a Passenger, defined as follows;
    1. The Company shall not apply the applicable limit of liability based on Article 22 (1) of the Convention in defense of any claim arising out of death of or, wounding or other bodily injury to, a Passenger within the meaning of Article 17 of the Convention.
    2. The Company will not, with respect to any claim arising out of death of, or wounding or other bodily injury to, a Passenger within the meaning of Article 17 of the Convention, avail itself of any defense under Article 20 (1) of the Convention up to the sum of 151,880 SDR exclusive of the costs of the claim including attorney's fees which the court finds reasonable.

(C) (Damage to baggage)

  1. The Company shall be liable for any damage arising out of in connection with the destruction, loss or damage to Checked Baggage, if the accident causing such destruction, loss or damage occurred on board an aircraft or while the Baggage is in the custody of the Company.
  2. For International Carriage where the Convention other than the Montreal Convention applies, the Company shall not be liable for damage to Checked Baggage, if it is proved that the Company and/or its Agent have taken necessary measures to avoid or that the Company and/or its Agent were prevented from taking such measures.
  3. The Company shall be liable for loss or damage arising out of or in connection with destruction or loss of, or damage to Unchecked Baggage or any other article carried or worn by a Passenger only if it is proved that such destruction, loss or damage was caused by the fault of the Company or its Agent.
  4. The Company shall not be liable for any damage in respect of Unchecked Baggage not attributable to fault of the Company. Assistance rendered to a Passenger by Agent and crew member in loading, unloading or transshipping Unchecked Baggage shall be considered as gratuitous service to the Passenger.
  5. For International carriage, the Company's liability for Baggage shall be limited to 1,519 SDR for each Passenger.
  6. For International Carriage where the Convention other than the Montreal Convention applies, the Company's liability shall be limited to 17 SDR (250 French Gold Francs) per kilogram in the case of Checked Baggage and 332 SDR (5,000 French Gold Francs) for each Passenger in the case of Unchecked Baggage.
  7. In the case of Carriage of Checked Baggage from or to a point or points in the United States of America, Canada or any other country provided in the Company's Regulations, the Company's liability shall also be subject to the preceding sub-paragraphs 6 and 7. In the case of such Carriage, where the Convention other than Montreal Convention applies, the weight of each item of Checked Baggage shall be deemed not to exceed 32 kilograms (70 pounds) and, in case the sub-paragraph 7 applies, the Company's liability shall, accordingly, be limited to 544 SDR (8,000 French Gold Francs), except in case the Company accepts Carriage of Checked Baggage with respect to which the Company enters into an agreement in advance concerning an item weighing above 32 kilograms (70 pounds) in accordance with sub-paragraph 5 of paragraph (C) of Article 14.
  8. The limitation referred in sub-paragraphs 5 and 6 above does not apply if the Passenger shall have declared a higher value in advance and paid additional charges pursuant to paragraph (H) of Article 14. In that event, the Company's liability shall be limited to such higher declared value.
  9. In no case shall the Company's liability exceed the actual amount of damage suffered by the Passenger. All claims shall be subject to proof by the Passenger of the amount of damage.
  10. For International carriage, in the event of delivery to a Passenger of a part but not all of his/her Checked Baggage or in the event of damage with respect to a part but not all of such Baggage, the Company's liability with respect to the undelivered or the damage portion shall be reduced proportionately on the basis of the weight of the Baggage, notwithstanding the value of any part of the Baggage or the contents thereof.
  11. The Company shall not be liable for any damage arising in connection with destruction or loss of, or damage to any Baggage or any other article of a Passenger that the Company takes custody of, if and to the extent that the damage resulted from the inherent defect, quality or vice of the item, irrespective of the Company's knowledge thereof.
  12. The Company shall not be liable for any damage with respect to a Passenger's Baggage caused by the contents thereof. A Passenger whose property causes damage to another Passenger's Baggage or the property of the Company shall indemnify the Company for all loss and expenses incurred by the Company as a result thereof.
  13. The Company may refuse to accept any article which shall not constitute Baggage under these Conditions of Carriage; provided that, if the article is delivered to and received by the Company, it shall be subject to the Baggage valuation and limitation of liability set forth in these Conditions of Carriage and shall be subject to the rates and charges published by the Company.

(D) (Limitation of Liability)

  1. The limitation of liability provided for in this Article shall not be applicable (i) to personal injuries and (ii) to any damage that has been caused by the willful misconduct or gross negligence of the Company and/or its Agent, provided that the damage occurred while the Agent was performing his/her duties. Furthermore, this limitation of liability does not limit any rights granted to the Passenger by Regulation (EC) 261/2004, the Warsaw Convention or the Montreal Convention.
  2. The Company will issue a Ticket or accept Checked Baggage for Carriage performed by any other Carrier only as an agent of such Carrier. The Company shall not be liable for any damage which shall have occurred outside a sector of carriage performed by the Company. The Company shall neither be liable for any damage which shall have occurred to Checked Baggage outside a sector of Carriage performed by the Company. Provided in International Carriage, the Passenger shall be entitled by the Convention to claim such damage against the Company in case the Company is the first or the last Carrier under the relevant contract of Carriage.
  3. If the Company proves that the any damage has been caused by or contributed to by the negligence or other wrongful act or omission of a Passenger, the Company shall be exempted from liability to the claimant, in whole or in part, to the extent that such negligence or other wrongful act or omission has caused or contributed to the damage.
  4. The Company shall not be liable for any indirect, consequential or special damage or punitive damages arising from Carriage complying with these Conditions of Carriage and the Company's Regulations, whether or not the Company had knowledge that such damage might arise.
  5. If a Passenger holding a Ticket issued by the Company changes to another Carrier with the consent of the Company and boards a flight of such other Carrier with the same Ticket, the Company shall bear no responsibility for such carriage.
  6. Any exclusion or limitation of liability of the Company under these Conditions of Carriage shall also apply for the benefit of the Company's Agents performing their respective duties and to any person or entity whose aircraft is used by the Company for Carriage and any of its Agents performing their respective duties insofar as they are directly held liable for damages by a Passenger based on his/her respective contract of carriage.

Article20 (TIME LIMITATIONS ON CLAIMS AND ACTIONS)

(A) (Time Limitation on Claims)

No claim for damage may be made in the case of damage to Baggage, unless the person entitled to delivery complains to an office of the Company forthwith after the discovery thereof and no later than 7 Days after the date of receipt (excluding the date of receipt); and, in the case of delay or loss, unless the complaint is made no later than 21 Days after the date (excluding such date) on which the Baggage has been (in the case of delay) or should have been (in the case of loss) placed at his/her disposal. Every complaint must be in writing and dispatched within the time aforesaid.
In case Carriage is not "International Carriage" as defined in the Convention, failure to give such notice of complaint shall not prevent a claimant's filing a suit if the claimant proves that:

  1. it was not reasonably possible for him/her to give such notice; or
  2. such notice was not given due to fraud on the part of the Company; or
  3. the Company had knowledge of the damage to the Passenger's Baggage.

Article21 (GOVERNING LAW)

These Conditions of Carriage and any contract of carriage to which these Conditions of Carriage apply shall be governed by and construed in accordance with the laws of Japan.

Article22 (CLASS ACTION WAIVER)

To the extent not in conflict with Applicable Laws, any lawsuit brought by a Passenger against the Company may not be brought in or asserted as part of a class action proceeding.

Article23 (MODIFICATION AND WAIVER)

No Agent of the Company shall have authority to alter, modify or waive any provision of the contract of Carriage or of these Conditions of Carriage or the Company's Regulations.

Supplementary Provisions

Article1 (DATE OF EFFECTIVENESS)

These Conditions of Carriage shall come into effect as of June 1, 2026

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