Guide for facilities in Frankfurt Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure .

Notice
  • Notice from Deutsche Bahn
    From October 26, 2019 to December 14, due to renovation work, the departure and arrival station of the train (S-Bahn) between Frankfurt and the airport will be changed.
    For details, refer to "Notice from Deutsche BahnPDF" and "Deutsche Bahn homepage".

Arrival

Flights operated by ANA group will arrive at Terminal 1 of Frankfurt Airport.

  • 1 Immigration
  • 2 Customs 1
  • 3 Baggage Claim
  • 4 Customs 2

Arrival Terminal

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Immigration

There is no requirement to have an entry card for Germany.

Customs 1

Inspection of carry-on baggage.

Customs 2

Inspection of checked baggage.

[Information]
Letter of Consent is required for the travelers under the age of 18 entering / departing from Germany without parents / guardians. Please see the link below to confirm the details.

Passengers under the age of 18 travelling without parents / guardians to / from Germany

Departure

Flights operated by ANA group will depart from Terminal 1 of Frankfurt Airport.

Departure terminal

  • 1 Check-in
  • 2 Security Check/Fast track
  • 3 Immigration
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About VAT refunds

A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.
*VAT refunds may not be provided by some shops, please check the shop for tax free handling.

When purchasing items

Have the shop process a Tax Refund Check.

Customs procedures at time of departure

Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.
*Please see Customs information of each country for the latest information.

Restriction of oil lighters

Please note that Zippo-type oil lighters are not accepted in checked baggage or carry-on baggage at this airport.

Fast track security screening

[Look for]
Gold Track

[Eligible]
-First class
-Business class
-Diamond service members
-Platinum service members
-Super Flyers members
-Star Alliance Gold members

Transit

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About free shuttle train "Skyline"

A free shuttle service called "Skyline" connects Terminal 1 and 2 in the airport.It takes about 1 minute from Terminal 1 (A, Z) to Terminal 1 (B, C) and about 2 minutes from Terminal 1 (B, C) to Terminal 2 (D, E).Lufthansa and Austrian Airlines use the same Terminal 1 as ANA.

ANA -> Other Airline companies

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Other Airline companies->ANA

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Fast track security screening

[Look for]
Fast Lane

[Eligible]
-First class
-Business class
-Diamond service members
-Platinum service members
-Super Flyers members
-Star Alliance Gold members

About the Schengen Agreement

The establishment of the EU and the tying of the Schengen Agreement have greatly simplified entry and departure procedures within Europe. The Schengen Agreement was first signed in 1985 in Schengen, a small town in Luxembourg, and implemented in 1995.
Once a Japanese national has arrived at one of country, travel within the country is treated as "internal (domestic)" travel. The entry procedures for Japanese nationals are as follows.

Disembarkation (entry) procedures

When traveling to a Schengen country via another Schengen country Entry procedures are taken only in the first country of arrival.
Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.
Example: Haneda(Japan) to Madrid(Spain) via Frankfurt(Germany)
Entry procedures and customs inspection for carry-on baggage is processed in Frankfurt(Germany).
Customs inspection for checked-in baggage is processed in Madrid(Spain).

Embarkation (departure) procedures

When traveling from a Schengen country via another Schengen country
The departure procedures are taken only in the last Schengen country to be departed from. The customs inspection is made at the destination country.
Example: Madrid(Spain) to Haneda(Japan) via Frankfurt(Germany)
The departure procedures are taken in Frankfurt(Germany), and customs inspection done in Haneda(Japan).