Guide for facilities in Singapore Changi International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure .

Notice
  • From May 01, 2020, ANA Group flights will depart and arrive at Terminal 1.
  • From 10 April, 2020, the Early check-in counter and SATS Premier Check-in Lounge have been temporarily suspended.

Arrival

Flights operated by ANA group will arrive at Terminal 1 of Singapore Airport.

  • 1 Immigration 
  • 2 Baggage Claim 
  • 3 Customs 

Arrival Terminal

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Immigration

Please present your passport, Immigration Card, and Customs Declaration Form.

Customs

Please follow the red line for customers who need to submit a tax application at customs or the green line for customers who do not need to make a declaration.

About GST (Goods and Service Tax)

In Singapore, most of goods are subject to Consumption tax (GST) of 7% but travelers can receive the refund of GST. Note that the refund is applicable only at the shops with display of "TAX FREE SHOPPING," "TAX FREE FOR TOURISTS" or "TAX REFUND."

Departure

Flights operated by ANA group will depart from Terminal 1 of Singapore Airport.

Departure terminal

  • 1 Check-in 
  • 2 Immigration 
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Check-in

Please present your passport and boarding pass.

Early check-in

Opening time:6:00 to 23:59 except main counter opening time
Counter:Row 8, Jewel 1st floor

Transit

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Customers with a connecting flight

Check-in procedure are requested to passengers connecting to flights that depart from Terminal 1 at connecting counter C or D,
and passengers connecting to flights that depart from Terminal 3 at connecting counter A or B.

Passengers connecting from a different carrier to an ANA flight

Please go to Terminal 1 Counter D to prepare for your next flight. 

Moving Between Terminals

  • ・Skytrain services will be closed:
    -From Terminal 1 to Terminal 2 from 1 May 2020 till further notice.
    -From Terminal 1 to Terminal 3 from 1 May 2020 to 1 June 2020.
  • ・Passengers can use the 2 Jewel Link Bridges to travel between Terminal 1 and Terminal 3 and between Terminal 1 and Terminal 2 respectively.
  • ・Passengers going from Terminal 1 to Terminal 2 and Terminal 3 can take the lift to level 1 and connect to the respective terminal via Jewel on foot.
  • ・Passengers going from Terminal 2 to Terminal 1 can take the escalator to level 3 and use the Link Bridge to Jewel and connect to Terminal 1 via Jewel level 1 on foot.
  • ・Passengers going from Terminal 3 to Terminal 1 can use the Link Bridge to Jewel and connect to Terminal 1 via Jewel level 1 on foot.