Contact Information (Customers Residing in China)

This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information. 


Make an Inquiry

Please choose your inquiry type.

This page contains contact information for inquiries regarding flight ticket reservations.

Before Making Your Inquiry

You can also check for information on the ANA website.

Choose Your Inquiry Method

Email inquiry

Since the QQ mailbox often generates a reply error, please use other emails when you choose to send the inquiry email.
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

China Customer Service Center

Business Hours

Chinese: 8:00AM~6:00PM open daily

Japanese/English: 24 hours, open daily

Calls cannot be made to this number from outside of China.
Calls will be connected to Reservations and Customer Service Center in Japan or the U.S. outside of 8:00 AM to 6:00 PM.

If you are unable to reach us on the telephone number above, please use the number below.

Phone Number

China Customer Service Center

Business Hours

Chinese: 8:00AM~6:00PM open daily

Japanese/English: 24 hours, open daily

Charges for international call to China will apply.
Calls will be connected to Reservations and Customer Service Center in Japan or the U.S. outside of 8:00 AM to 6:00 PM.

This page contains contact information for ANA Mileage Club and mileage-related inquiries. 

Before Making Your Inquiry

The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in.Opens in a new window

- Change password
- Retroactive mileage registration
- Change e-mail address

- Change your main card
- Award user registration

Choose your inquiry method.

Email inquiry

Since the QQ mailbox often generates a reply error, please use other emails when you choose to send the inquiry email.
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

China Customer Service Center

Languages
Japanese, Chinese, and English
Business Hours
9:00AM-5:30PM (not available on weekends or national holidays)

Calls cannot be made to this number from outside of China.

If you are unable to reach us on the telephone number above, please use the number below.

Phone Number

China Customer Service Center

Languages
Japanese, Chinese, and English
Business Hours
9:00AM-5:30PM (not available on weekends or national holidays)

Charges for international call to China will apply.

ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.

Email Inquiries

*Since the QQ mailbox often generates a reply error, please use other emails when you choose to send the inquiry email.
*Our response may be delayed if the message is received during non-business hours.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.

Ticketing Counters at ANA Branch Offices in China

The ticketing counters in China branch offices have been closed down since March 29th, 2019.