Contact Information (Customers Residing in China)

This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information. 


Make an Inquiry

Please choose your inquiry type.

This page contains contact information for inquiries regarding flight ticket reservations.

Before Making Your Inquiry

You can also check for information on the ANA website.

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

China Customer Service Center

Business Hours

Chinese: 8:00AM~6:00PM open daily

Japanese/English: 24 hours, open daily

Calls cannot be made to this number from outside of China.
Calls will be connected to Reservations and Customer Service Center in Japan or the U.S. outside of 8:00 AM to 6:00 PM.

If you are unable to reach us on the telephone number above, please use the number below.

Phone Number

China Customer Service Center

Business Hours

Chinese: 8:00AM~6:00PM open daily

Japanese/English: 24 hours, open daily

Charges for international call to China will apply.
Calls will be connected to Reservations and Customer Service Center in Japan or the U.S. outside of 8:00 AM to 6:00 PM.

This page contains contact information for ANA Mileage Club and mileage-related inquiries. 

Before Making Your Inquiry

The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in.Opens in a new window

- Change address
- Change password
- Retroactive mileage registration

- Change e-mail address
- Change your main card
- Award user registration

Choose your inquiry method.

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

China Customer Service Center

Languages
Japanese, Chinese, and English
Business Hours
9:00AM-5:30PM (not available on weekends or national holidays)

Calls cannot be made to this number from outside of China.

If you are unable to reach us on the telephone number above, please use the number below.

Phone Number

China Customer Service Center

Languages
Japanese, Chinese, and English
Business Hours
9:00AM-5:30PM (not available on weekends or national holidays)

Charges for international call to China will apply.

ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.

Email Inquiries

*Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.

ANA Beijing Branch Office

Japanese, Chinese, and English

100004
2nd floor Beijing Fortune Bldg., N200, No.5 Dong San Huan Bei Lu, Chao Yang District, Beijing

9:00AM - 12:00PM, 1:00PM - 5:00PM (not available on weekends or national holidays)

ANA Shanghai Branch Office

Japanese, Chinese, and English

200051
Room 201, Longemont Yes Tower, 369 Kaixuan Road, Changning District, Shanghai

9:00AM - 12:00PM, 1:00PM - 5:00PM (not available on weekends or national holidays)

ANA Shenyang Branch Office

Japanese, Chinese, and English

110001
Room 2-1203, Tower2 City Plaza Shenyang, 206 Nanjing North Street, Heping District, Shenyang

9:00AM - 12:00PM, 1:00PM - 5:00PM (not available on weekends or national holidays)

ANA Dalian Branch Office

Japanese, Chinese, and English

116011
1st floor Senmao Bldg, 147 Zhongshan Road,Xigang District, Dalian

9:00AM - 5:00PM (not available on weekends or national holidays)

ANA Qingdao Branch Office

Japanese, Chinese, and English

266071
6th floor, Crowne Plaza Qingdao, 76 Xiang Gang Zhong Lu, Qingdao

9:00AM - 12:00PM, 1:00PM - 5:00PM (not available on weekends or national holidays)

ANA Hangzhou Branch Office

Japanese, Chinese, and English

310003
2nd floor, Holiday Inn Hangzhou, 289 North Jianguozhong Road. Hangzhou, Zhejiang

9:00AM - 12:00PM, 1:00PM - 5:00PM (not available on weekends or national holidays)

ANA Xiamen Branch Office

Japanese, Chinese, and English

361001
Room 305, Millennium Harbourview Hotel Xiamen, NO.12-8, Zhenhai Road, Xiamen

9:00AM - 5:00PM (not available on weekends or national holidays)

ANA Guangzhou Branch Office

Japanese, Chinese, and English

510620
Room 1403, Tower A, Victory Plaza, No.103, TiyuXi Road, Tianhe District, Guangzhou

9:00AM - 5:00PM (not available on weekends or national holidays)

ANA Chengdu Branch Office

Japanese, Chinese, and English

610016
Room.02-03A, 26th floor Tower 2, Plaza Central, 8 Shun Cheng Dajie, Jinjiang Road, Chengdu

9:00AM - 12:00PM, 1:00PM - 5:00PM (not available on weekends or national holidays)

ANA Wuhan Branch Office

Japanese, Chinese, and English

430010
Room 11-11, 11/F, Corporate Avenue 2 Wuhan Tiandi, 1398 Jinghan Avenue,Jiang’an District , Wuhan

9:00AM - 12:00PM, 1:00PM - 5:00PM (not available on weekends or national holidays)