What to do when you received an email by mistake

If you did not request this email, someone else may have registered your e-mail address by mistake.
Please reply following the steps below.

Reply Procedure

Please change the subject line to "Remove" before sending your reply.

  • Please include the email you received, as it is, without deleting or changing the contents.
  • After replying, please delete the e-mail that was sent to you in error.
  • If you are replying from an e-mail address other than the one that the unsolicited e-mail was sent to, please give the e-mail address to be removed in the body of your reply.

We will start the process of removing your e-mail address as soon as your request to do so is received. However, there is a possibility that you may receive more unsolicited e-mail before the process is complete.We sincerely apologize for any inconvenience this may cause.