Change fee waiver

This campaign has been closed on 17th April 2023 (JST).

To provide comfort and peace of mind to all of our passengers, ANA is now providing itinerary changes to all of our customers free of charge.

Changes can be made an unlimited amount of times free of charge. Please see below to check terms & conditions regarding fare eligibility and handling rules.


Ticketing period Travel period Applicable Itinerary
New Tickets issued between 25th August 2020 and 17 April 2023 (JST) Departure up to 355 days from the date of booking Changeable fares for journeys made from Europe, Middle East, and Africa* to Japan. (*Excluding Israel and Russia) Any itineraries arriving outside Japan are not eligible.

Conditions and Handling

Any Fare Difference? Changes at ANA's Call Center and ANA Counters Cancellations
Customers will be allowed to amend current bookings to a flight of an equal value free of charge.
Please be aware that fare rules including, departure period, minimum/maximum stay, flight application etc., still apply. If the price of the newly booked flight is higher than the original booking, the passenger will have to pay the fare difference cost. No refund applies if the newly booked flight price is lower than the original booking.

Processing fees shall apply when customers issue or change tickets at ANA’s call center and/or at ANA counters. No additional fee will be incurred when made through the ANA website.

Please note that customers who have not purchased tickets directly through ANA should contact the necessary travel agency and/or airline.

Cancellations will be subject to the ticket's fare conditions.