Change fee waiver

To provide comfort and peace of mind to all of our passengers during the COVID-19 period, ANA is now providing itinerary changes to all of our customers free of charge. 

Changes can be made an unlimited amount of times free of charge, if booking amendments are made by 31st December 2020. 
Please see below to check terms & conditions regarding fare eligibility and handling rules. 

Eligibility

Ticketing period Travel period Applicable Itinerary
New Ticket issued between 25th August 2020 to 31st December 2020 Departure up to 355 days from the date of booking Changeable fares for journeys made from Europe, Middle East, and Africa* to Japan. (*Excluding Israel and Russia)

Conditions and Handling

Any Fare Difference?
Changes at ANA's Call Center and ANA Counters
Cancellations

Customers will be allowed to amend their current booking to a flight of an equal value free of charge. 
Please be aware that fare rules including, departure period, minimum/maximum stay, flight application etc., still apply.
If the price of the newly booked flight is higher than the original booking, the passenger will have to pay the fare difference cost.

Though no charge will be incurred for the primary amendment made to the original booking, passengers should be aware that the appropriate fare rules and regulations shall apply to the rebooking. Please refer to the fare rules applicable for new itineraries as changes may incur additional fees/ may not be permissible. 

Processing fees shall apply when customers issue or change tickets at ANA’s call center and/or at ANA counters. No additional fee will be incurred when made through the ANA website.

Please note that customers who have not purchased tickets directly through ANA should contact the necessary travel agency and/or airline.

Cancellations will be subject to the ticket's fare conditions.