Vienna Airport

Traveling to and from Vienna

On this page, you will find the information you need to easily make your way through Vienna International Airport to your destination.

Guide to Austria’s Vienna International Airport

Arrival and departure terminal maps and other information for navigating Vienna International Airport.

Arrival Terminal

Arrival map of Vienna airport
Airport Map Information

Flights operated by ANA Group will arrive at Terminal 3 in the Vienna Airport.

Passport Control and Inspection

Please present your passport. Note: a Disembarkation Card is not necessary when entering Austria. See Special Guidance tab for details if traveling to and/or between Schengen countries.

Customs
  • If you need to submit a tax application at Customs, please follow the red line.
  • If you don’t need to make a declaration, follow the green line.

Departure Terminal

Departure map of Vienna airport
Airport Map Information

Flights operated by ANA Group will depart from Terminal 3 in the Vienna Airport. Get details on the Airport Lounge.

See ANA International Airport Check-In Counter Opening Times.

Fast Track Security Screening

Some travelers for eligible for Fast Track Security Screening. Travelers should look for the Gold Track signs.

Eligible Travelers

  • Business Class
  • Diamond Service Members
  • Platinum Service Members
  • Super Flyers Members
  • Star Alliance Gold Members

Each traveler can bring one accompanying guest.

VAT refunds

A value-added tax (VAT) is applied to items purchased in Austria or other EU countries, but visitors may apply for the refund of the tax. VAT refunds may not be provided by some shops, please check the shop for tax free handling. When purchasing items, have the shop process a Tax Refund Check. At the time of departure, show your purchase, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped. Note: Please see Customs information of each country for the latest information.

Transit

transit map of Vienna airport
Transiting from ANA to Other Airlines

Passengers connecting from ANA to Austria domestic flights or Schengen Agreement countries:

Please go up by the escalator located at the right side and pass through Security Check. Then please proceed to boarding gate.

Passengers connecting from Austria domestic flights or Schengen Agreement countries to ANA:

Please proceed to “Gates G” as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.

Transiting From Other Airlines to ANA

Passengers connecting from Austria domestic flights or Schengen Agreement countries to ANA:

Please proceed to “Gates G” as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.

Passengers connecting from non-Schengen Agreement countries to ANA flights:

Please proceed to “Gates G” as shown by the display from the arrival floor. Go through Security Check and proceed to the boarding gate for your ANA flight.

Traveling Between Schengen Countries

The establishment of the EU and the Schengen Agreement has simplified entry and departure procedures within Europe. Once a Japanese national has arrived at one of the Schengen countries, travel within that country is treated as “internal domestic” travel. The following entry and departure procedures apply to passengers traveling from one Schengen country to another Schengen country.

  • Entry:
    • Taken only in the first country of arrival.
    • Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.
  • Departure:
    • Taken only in the last Schengen country to be departed from.
    • The Customs inspection is made at the destination country.