Information Regarding New Phone Number for ANA Contact Center

Due to the recovery in travel demand, we are currently receiving many inquiries and are experiencing difficulties responding to calls by phone as quickly as we would like.
You may experience prolonged waiting times when calling the ANA Contact Center and we sincerely apologize for any inconvenience this may cause.

To serve you better, we have prepared an additional English toll free number for general reservation inquiries, purchasing tickets, flight changes, seat assignments and other onboard services.

0808-189-3077 (toll-free)

Business Hours :
24 Hours (7 days/week)

  • If you have any of the inquiries below, please contact 0808-23-44131
    Ticket and upgrade using frequent flyer miles
    ANA Mileage program
    Medical devices such as CPAP machines for use in-flight

International call charges will apply when calling from outside of United Kingdom
Please note that you may be charged an access fee by the local provider when calling the number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.