Expectant mothers (International Flights)

We provide assistance for expectant mothers.

Assistance for expectant mothers

Image of assistance for expectant mothers

We provide assistance for expectant mothers.

  • This service applies only to ANA operated flights. For codeshare flights and flights operated by other carriers, please check with the operating carrier.
Notes

If you are an expectant mother within 28 days of your due date (including the due date itself), please check Terms of Use to see if you meet all conditions for boarding.

Preparing for your journey

Expectant mothers within 28 days of their due date (including the due date itself) need to submit a medical information form.

Please fill in the required items in advance, print out and bring it with you to the airport.

  • Please download with the passenger's consent.

The medical information form must indicate that there are no complications of pregnancy, that the passenger has no health problems preventing them from flying, and the due date. The form must be issued by a physician no more than seven days prior to departure (including the departure date itself).

  • The medical information form will be accepted even if it is not ANA's prescribed form.

Services at the Departure Airport

Maternity Mark tags

Image of Maternity Mark tags

We hand out ANA original "Maternity Mark" tags to expectant mothers.
If you need a tag, please let us know at an ANA airport counter (domestic and international) in Japan.

Support at the airport (Please reserve in advance by telephone)(no later than 72 hours prior to departure)

Image of the airport check-in counter

If you are an expectant mother traveling alone, our airport staff will escort you from the airport check-in counter to the boarding gate (customers who are to be using the lounge will be escorted to the lounge).
Please apply by telephone.

In-flight Services

Reliable service in the cabin

We will gladly assist you with stowing your luggage. Please feel free to ask our cabin crew.
Please do not hesitate to contact our cabin crew if you need further assistance.

Seats (Pre-assigning seats accepted)

Seats can be pre-assigned either online or by telephone.
Expectant mothers within 28 days of their due date cannot be seated near emergency exits for safety reasons.

  • Please note that your assigned seat may change due to change in aircraft type or other reasons.
  • Please note that there may be other times where we may not be able to honor your seat request.

Services at the Connecting and Arrival Airport

Support at the airport (Please reserve in advance by telephone)(no later than 72 hours prior to departure)

Image of the connecting or arrival airport

If you are an expectant mother traveling alone, our airport staff will gladly assist you at the airport.
Please apply by telephone.

Connecting

Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area).

At the arrival airport

Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.

Terms of Use

The following conditions apply to expectant mothers within 28 days of their due date (including the due date itself).

Image of Terms of Use (schedule flow)

Passengers within 14 days of their due date (including the due date itself): Medical information form required. Passenger must be accompanied by a physician.

Passengers within 15-28 days of their due date (including the due date itself): Medical information form required.

  • The medical information form must indicate that there are no complications of pregnancy, that the passenger has no health problems preventing them from flying, and the due date. The form must be issued by a physician no more than seven days prior to departure (including the departure date itself). The medical information form will be accepted even if it is not ANA's prescribed form.
  • Passengers within 28 days of their due date may accompany only 1 infant. In cases where a mother is accompanying other infant(s)/child(ren), a ticket needs to be purchased and any other infant/child must sit by him/herself using a child seat*.
    • ANA does not lend child seats. Customers should bring their own child seat and set by yourselves.
      Please see " Child seats" for information on carry-on child seats.
      • Passengers may not be allowed to travel if the flight might be diverted due to weather conditions, or if the on-board conditions might negatively affect the passenger's health.

Contact

Inquiries from within Japan

Business hours
24hours, open daily

(Fixed rate within Japan)

(Toll call number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry, please contact the International reservations.

If you need to make an inquiry, please contact the International reservation(Japan site only).

Inquiries from outside Japan

Please call your respective ANA branch office.

For passengers who require assistance

For your pleasant journey, ANA is happy to help you.

Passengers traveling with infants or small children

We provide assistance for passengers traveling with infants or small children.

ANA Junior Pilot (Unaccompanied minors)

We provide assistance for children aged 5-11 traveling alone.

Elderly passengers

We provide assistance for seniors.

Passengers Traveling with Pets

We provide assistance for passengers traveling with a much loved pet.

Image of Airport wheelchair

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability so that they can enjoy a safe and comfortable flight.


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