Inquiries for changes to the information registered with ANA cards (change of address, etc.)

ANA JCB/ANA To Me CARD PASMO JCB series

JCB changes:

0120-800-962

Mobile phone users, please call the following number instead. (toll call)

0570-00-5552

Hours of operation:9:00 a.m. - 5:00 p.m. (except Sunday, holidays and during the New Year)

ANA Visa Card/MasterCard (SMBC Card)/ANA VISA Suica Card/ANA VISA nimoca Card/ANA TOKYU POINT ClubQ PASMO MasterCard

You can call the Sumitomo Mitsui Card FOR YOU Service Desk or use the online Vpass service to make changes.
(This is unnecessary if you have done so already using one of these methods.)

Changes:

Tokyo 03-5392-7351

Osaka 06-6228-1225

Hours of operation:9:00 a.m. - 5:00 p.m. (except 12/30 - 1/3)

  • * When calling these numbers, the toll for calls made to Tokyo or Osaka will apply.
  • * Changes can also be made by logging in to the Vpass service. See here for details.Opens in a new window (Text is available in Japanese only.)
  • * Inquiries can also be made by email. See here for details.Opens in a new window (Text is available in Japanese only.)

ANA Diners Card

Diners Club call center

Tokyo 0120-074-024

From overseas

81-3-6770-2796

Hours of operation: Monday to Friday: 08:00-20:00 (JST), Saturday: 08:00-18:00 (JST)

  • * Except Sundays, holidays and during the New Year (12/31 - 01/03)
  • * Inquiries for lost or stolen cards and IVR system are available 24 hours a day, 365 days a year.
  • * Please have your card and PIN numbers to hand when calling.
  • * You can also make changes by logging in to the Club Online service. See here for details. (Text is available in Japanese only.)

American・Express Membership・Service・Center

Classic Card

0120-965-877

Gold Card

0120-958-677

From overseas

+81-3-3220-6787

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Saturdays, Sundays, National holidays)

CTBC ANA Card

CTBC (CTBC BANK Co.,Ltd)

Japanese 02-2171-1731

English 0800-024-365 ext. 7 (toll-free/cannot be used from cell phones)

Chinese 0800-00-1234 ext. 1 (toll-free)

Operator hours: Mon. to Fri. 09:00-17:30 (Taiwan Time)