ANA Mileage Club Handling due to the Spread of the Novel Coronavirus (COVID-19)

Updated November 17 2020

Thank you for your patronage of ANA and the ANA Mileage Club.
In response to the outbreak of the Novel Coronavirus (COVID-19), please refer to the following information of the ANA Mileage Club.

Extension of Expiration Dates for Miles and ANA SKY COINS

Miles and ANA SKY COINS Due to Expire between March 31, 2020 and February 28, 2021

The miles and coins described above will have their expiration dates extended up to March 31, 2021.

  • If you redeem miles for a reward (e.g., flight awards, ANA Value Vouchers, other kinds of vouchers/coupons) and then request a refund due to reasons beyond ANA's control or for personal reasons, this handling will not be available for any miles that have expired at the time of the refund request.
  • If you use ANA SKY COINS to purchase a flight ticket and then request a refund due to reasons beyond ANA's control or for personal reasons, this handling will not be available for any ANA SKY COINS that have expired at the time of the refund request.
  • Customers are not required to request this handling.

Miles and ANA SKY COINS Due to Expire between March 31 and August 31, 2021

Registration must be completed during the applicable period.

Customers who complete the necessary registration procedure will have the expiration dates of their miles and ANA SKY COINS extended up to September 30, 2021.

  • This extension handling is also available for miles and ANA SKY COINS that have already had their expiration dates extended once up to March 31, 2021.
  • If you redeem miles for a reward (e.g., flight awards, ANA Value Vouchers, other kinds of vouchers/coupons) and then request a refund due to reasons beyond ANA's control or for personal reasons, this handling will not be available for any miles that have expired at the time of the refund request.
  • If you use ANA SKY COINS to purchase a flight ticket and then request a refund due to reasons beyond ANA's control or for personal reasons, this handling will not be available for any ANA SKY COINS that have expired at the time of the refund request.

Miles and ANA SKY COINS with Expiration Dates between March 31, 2020 and February 28, 2021

The display on your Mileage Account Balance

  • Used date: March 1, 2018
  • Accrual Period: Late next month after the expiration date
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19
  • The detail will be shown on the latest information for 1 month after credited miles.

The display on your ANA SKY COIN Balance

  • Used date: March 1, 2020
  • Accrual Period: Late next month after the expiration date
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19

Special Rates for Premium Points

We will credit twice the normal number of Premium Points for ANA and ANA Group flights boarded between January 1 and June 30, 2020. For details, please see here.

For details on Premium Points, please see What are Premium Points.

Notice of the delivery delays due to COVID-19 (Novel Coronavirus) on ANA Mileage Club item shipment

Some international shipments from ANA are arranged via EMS have possibilities of delays in the delivery (Even for Japan's domestic delivery) as Japan Post Office has announced that there are unavoidable impacts on their delivery services due to the spread of COVID-19 (Novel Coronavirus). All deliveries will restart once they resume their usual service.

We apologize for the inconvenience and appreciate your patience.

Impacted items

  • "ANA Mileage Club" menbers card *1
  • "Statement" (Mileage accrual notice)
  • "ANA Mileage Club" members number/password notice
  • "ANA million miler tag"
  • "ANA Premium members" card *1
  • 2021 Diary/Calender/Notebook  etc.

Extension of FY 2020 Premium Member Statuses and Expiration Dates for Certain Premium Member Services

FY 2020 Diamond, Platinum, and Bronze Service Members will also be granted the same status in FY 2021 (April 1, 2021 - March 31, 2022). (Please note that some services will not be available.)
Moreover, certain FY 2020 Premium services will have their expiration dates extended.
For details, please see Extension of FY 2020 Premium Member Statuses and Expiration Dates for Certain Premium Member Services.

All Nippon Airways Co., Ltd.