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ANA International Flight Award Usage and conditions for ticket issued by April 11, 2015.

We have changed ANA International Flight Award Usage and conditions for ticket issued on/after April 12, 2015.
If you have a ticket issued by April 11, 2015. please see this page for details.

Please refer here for ticket issued after April 12, 2015.

Refund service Awards

Miles exchanged for flight awards may be refunded to the mileage account, with some miles deducted as a refund fee, but only in cases where the entire International flight award remains unused for all sections.

  • * Please contact ANA Mileage Club Service Center or the overseas ANA Mileage Club Service Center in case of the family mile award redemption.
Mileage Refund fee
3,000 miles per person

Refund period

Please contact ANA Mileage Club Service Center or the overseas ANA Mileage Club Service Center before the departure of the first reserved flight in your itinerary.

Validity Period for Miles Returned to the Account

The validity period depends on the month in which the miles exchanged for the award originally acquired.

  • * Refer to the example below.

Example of refund for unused Awards

Mileage is refunded in accordance with the accrual month of the mileage used for the Awards.

When there are no expired miles at the time of refund

Actual miles redeemed = miles refunded

Ex 1: Refund on October 1, 2014 of an unused flight award worth 20,000 miles

Date accumulated 04/2014 05/2014 06/2014 Total
Mileage expiration 04/30/2017 05/31/2017 06/30/2017
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles +3,000 +15,000 +2,000 +20,000
Mileage refund fee -3,000 0 0 -3,000
Miles after refund 0 15,000 2,000 17,000
  • * The 20,000 miles are reallocated to the month in which they were originally acquired, and the 3,000 mile refund fee is subtracted from the April, 2014 miles, as these are the oldest miles in the account.

Refunded miles: 17,000 miles

When there are expired miles at the time of refund

Ex 2: Refund on May 10, 2017 of an unused flight award worth 20,000 miles
(When the refunded miles include miles that have already expired)

Date accumulated 04/2014 05/2014 06/2014 Total
Mileage expiration 04/30/2017 05/31/2017 06/30/2017
Miles redeemed for awards -3,000 -15,000 -2,000 -20,000
Refund miles 0 +15,000 +2,000 +17,000
Mileage refund fee 0 -3,000 0 -3,000
Miles after refund 0 12,000 2,000 14,000
  • * Of the 20,000 miles, 17,000 miles are reallocated to the month in which they were originally acquired, but 3,000 miles are not returned as they refund fee is subtracted from the April 2014 miles, as these are the oldest miles in the account.

Refunded miles: 14,000 miles

Refund Method

  • * Refund at airport or Internet is not available.

Contact

Notes

  • * To receive a refund, all awards must be unused.
  • * Requests for the refund of international flights awards can only be accepted during the reception hours and within 30 days of the conclusion of the flight ticket's validity period.
  • * Unused awards cannot be refunded if the awards are not cancelled before the departure if the booked flight.
  • * Miles which have already expired at the time of the refund shall not be refunded.
  • * It takes approximately 2 weeks to refund to the mileage account the miles that were exchanged for an International Flight Award.
  • * When more than one passenger applies for the refund of a flight award, the refund commission in miles is deducted separately for each individual passenger.
  • * The refund fee is subtracted from the oldest miles (by month) remaining in the mileage account after the miles have been refunded.

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