For All Card Types

Use the members-only features after logging into the ANA website to edit your postal address and/or telephone number.

  • *Customers who have forgotten their passwords can click here and follow the on-screen instructions to reset their passwords.

[Note] Customers who have the following cards must complete the necessary procedures through the relevant card issuers.
Please contact the relevant credit card company.

*These are design examples of the applicable cards.

Customers with ANA Cards
Customers with ANA Prepaid Cards
Customers with ANA Mileage Club Financial Pass VISA Debit Cards and ANA Mileage Club Financial Pass Cards
Customers with Other Partner Cards

Inquiries by Telephone

Customers who do not know their ANA Mileage Club membership number, or are unable to reset their passwords are asked to contact the ANA Mileage Club Service Center by telephone. (Select [3] for mileage service inquiries.)

Point of Contact for Each Partner Card Type

Customers with ANA Cards

Please contact the relevant credit card company.

Customers with ANA Prepaid Cards

■ Customers with ANA VISA Prepaid Cards
Log into My Page on the Sumitomo Mitsui Card website to complete procedures.

■ Customers with ANA JCB Prepaid Cards
Log into My Page on the JCB website to complete procedures.

Customers with ANA Mileage Club Financial Pass VISA Debit Cards and ANA Mileage Club Financial Pass Cards

Please contact the Suruga Bank ANA Branch.

Customers with Rakuten ANA Mileage Club Cards

Please complete the relevant procedures via the Rakuten e-NAVI members-only website or the Rakuten Card Customer Call Center.

【JCB ORIGINAL SERIES】Customers with JCB Card / Plus ANA Mileage Club

Please contact the card issuer. The point of contact will differ depending on the card issuer.

Customers with Mizuho Mileage Club Card / ANA

Please contact the Mizuho Mileage Club Service Desk (for Individual Customers Only).

Customers with YAMADA LABI ANA Mileage Club Cards

Please contact the YAMADA LABI Card Service Desk.

Customers with PiPuCa ANA Mileage Club Cards

Please contact Okigin JCB Co., Ltd.

Customers with JR TOWER SQUARE CARD ANA Kitaca

Please contact the JR Tower Square Card Service Counter.

Customers with JQ SUGOCA ANA Mileage Club Cards

Please contact the JCB Customer Information Service Desk.