GO Taxi App

With the GO taxi app, you can hail and ride a taxi easily and immediately, and by using GO Pay, you can get out upon arrival straight away without the need to pay inside the taxi.

<GO Service Features>

  • 1. Get a taxi straightaway by hailing the one closest to your location.
  • 2. The taxi's estimated arrival time will be displayed, meaning you can use your waiting time efficiently.
  • 3. By using GO Pay, you can ride without the use of cash and complete your payment using the app while still in the taxi.
  • 4. Use AI予約 (AI reservation) to specify a date and time for the taxi to pick you up.
  • 5. You can choose the type of taxi you with to use.

Mileage Accrual

Mileage Accrual Rate

1 mile for every 1 mile* (Payment amount: JPY 640 (incl. tax)) traveled by taxi

  • *Approx. 1.6 km

Mileage Accrual / Eligibility

  • (1) Download the GO app.
  • (2) Register your 10-digit ANA Mileage Club membership number in the GO app, and then hail a taxi using the GO app or pay using GO Pay.

See here for information on how to link your 10-digit ANA Mileage Club membership number to the app. (Text is available in Japanese only.)

The official website for the GO taxi app is shown below.

(Text is available in Japanese only.)

Eligible Areas

Please see the official website for the areas where you can use GO. (Text is available in Japanese only.)
*There are some areas where the app cannot be used.

Please also check the eligible areas for using GO Pay while in the taxi. (Text is available in Japanese only.)

Timing of Mileage Accrual

After payment, approximately 1 to 2 months will be required for the miles to be credited to your mileage balance.

  • *Please note that this is subject to change without prior notice.

Notes

  • Please be aware that it may not be possible to credit mileage if a system or other error occurs when hailing a taxi with GO or paying with GO Pay.
  • Please ensure that you have updated to the latest version of GO before using the app.
  • The fees for using AI予約 (AI reservation) or 優先パス (priority pass) are not eligible for mileage accrual.
  • When using a coupon with this service, mileage will be accrued for the payment amount minus the coupon amount.
  • Mileage will not be accrued upon presenting an airline mileage card or similar inside the taxi.
  • Mileage will not be accrued if there is a mistake in the 10-digit ANA Mileage Club membership number.
  • Please note that mileage may not be accrued if the ANA Mileage Club account is unlinked from the GO app before the mileage is credited.
  • Mileage will not be accrued when using the GO BUSINESS service.
  • To ensure that customers receive the right amount of miles for payments made inside the taxi, the fare is set at JPY 0.53 for every meter traveled with pickup charges and late-night surcharges added on top.
  • If the amount based on the distance traveled cannot be calculated, 10 miles will be credited for each taxi journey. Please note that we cannot answer any questions about the amount calculated for each taxi journey.

Contact Information

GO Support Desk

Website (Desktop Version)

https://mo-t.force.com/go/s/CaseForm1?language=jablank (Text is available in Japanese only.)