Travel Product Purchases

Eligible Products

<Domestic Travel>

Domestic Package Tours

  • ANA Sky Holiday
  • Web-exclusive Tours

Domestic Dynamic Package Tours

  • ANA Tabisaku (Flight + Accommodation)

<International Travel>

International Package Tours

  • ANA Hello Tour
  • ANA Wonder Earth
  • ANA Mileage Club Member-exclusive Tours
  • Web-exclusive Tours

International Dynamic Package Tours

  • ANA Tabisaku (Flight + Accommodation)
Notes
  • *Only available through ANA Sales Co., Ltd. Not handled by regular travel agencies.
  • *Reservations through ANA Traveler's Hotel (formerly known as @Hotel), ANA Traveler's Rental Car (formerly known as @Rent-a-car), ANA Traveler's Leisure & Experiences (formerly known as "Sightseeing, Experiences, and Local Excursions" service) (domestic) and the Hotels & Travel Options service (international) are not eligible.

Reservations

Process

  • The ANA Value Vouchers are delivered to you.

  • Travel product reservation and redemption procedures are provided through the website or by telephone.

How to Make a Reservation

Please make reservations via the ANA website or by phone.

Reservations Through the ANA Website

ANA Website
Search for and reserve both domestic and international tours.

Reservations by Telephone

Japan Domestic Package Tour Reservations

International Package Tour Reservations

Notes
  • *Only available through ANA Sales Co., Ltd. Not handled by regular travel agencies.
  • *For reservations which are made through the website within 28 days of departure (or within 3 days of the payment deadline for international travel), payment is limited to credit cards and ANA SKY COINS. (These can be used in conjunction with each other).
  • *As a general rule, reservations by telephone are only accepted until 28days prior to the desired departure date.
  • *Please make reservations after receiving the ANA Value Vouchers.
  • *ANA Value Vouchers cannot be used for some special promotion products. For more information, please contact the ANA Reservation and Customer Service Center.
  • *Please check the pamphlet for the relevant travel product to check the applicable reservation periods.
  • *ANA Value Vouchers are not accepted if reservations are not made through the points of contact listed above.

Itinerary Delivery and Payment

Itinerary Delivery

Customers who made reservations by telephone:
Please send the ANA Value Vouchers via regular or simplified registered mail to the designated address (provided after the reservation has been made). When doing so, make sure that they arrive by the date stipulated at the time of the reservation.
After the ANA Value Vouchers have been received and payment has been confirmed, the itinerary and other required materials will be sent to you.

Payment
  • Please use ANA Travel Vouchers or credit cards to pay the balance if there are any price differences.
    • *ANA Card discounts are not eligible. Cannot be used in conjunction with other discounts such as Shareholder Courtesy Discounts.
  • If the face value of the ANA Value Vouchers exceeds the price of the travel product, no change will be given.

Reservation Changes

Only 1 departure date or tour plan change will be accepted within the validity period of the ANA Value Vouchers.

Refunds

When canceling a tour which was paid with ANA Value Vouchers, the cancellation charge will be deducted and Revised Travel Vouchers will be issued for the remaining amount.

  • *Revised Travel Vouchers can only be used 1 time within the validity period of the corresponding ANA Value Vouchers. Revised Travel Vouchers are not reissued for any reason.
  • *Refunds are not provided in the form of cash or ANA Value Vouchers. In addition, miles which had been redeemed for ANA Value Vouchers will not be credited back to the mileage account.
  • *If a tour is canceled due to a flight cancellation that was caused by equipment malfunctions, etc., ANA Value Vouchers will be returned.
  • *If a tour is canceled due to a flight cancellation that was caused by poor weather, Revised Travel Vouchers will be issued. Refunds of amounts paid by means other than ANA Value Vouchers will be provided in accordance with the travel terms and conditions.

About Mileage Accrual

Customers who purchase tour products with ANA Value Vouchers can earn the designated amount of miles.