How to Apply
Not only can they be used to purchase flight tickets and in-flight sales items, they can be used for both accommodations and dining experiences at IHG ANA Hotels Group Japan hotels.
Please note that voucher deliveries to locations outside Japan may take longer than normal depending on the impact of the novel coronavirus (COVID-19) on the relevant country's postal services. We will send vouchers once postal services are running smoothly again.
How to Apply
Applying via the ANA Website
After logging into the ANA website, select ANA Value Vouchers from the members-only features menu to apply.
Applying by Telephone
ANA Mileage Club Service Center
(For Customers Outside Japan) Direct any inquiries to your nearest ANA Branch Office. Please click here for contact information for ANA Branch Offices.
- After submitting the application, a detailed How to Collect ANA Value Vouchers Guide will be sent to the address that is registered to your ANA Mileage Club account. This guide will be delivered to customers within Japan in approximately 10 days and to customers outside Japan in approximately 2-3 weeks. Please note that guide deliveries to locations outside Japan may take longer than normal depending on the impact of the novel coronavirus (COVID-19) on the relevant country's postal services. We will send the guides once postal services are running smoothly again.
- Many applications are received during the Golden Week, Obon, and year-end/New Year extended holiday periods, so delivery may require approximately 2-3 weeks even for customers within Japan. Customers who have decided when they would like to use ANA Value Vouchers are encouraged to submit their applications early and allow plenty of time for delivery.
- Customers who have indicated that they do not wish to request mail from ANA in their ANA Mileage Club account settings will not be able to submit applications. Please use the members-only features (Registration for Mailed Items) to check your settings and select "Yes" to request mail before applying.
- ANA Value Voucher redemption applications cannot be canceled after they have been submitted.
To Only Receive the How to Collect ANA Value Vouchers Guide
It is possible to request only the How to Collect ANA Value Vouchers Guide to be sent.
Please contact the ANA Mileage Club Service Center during the operator response hours indicated above.