Passenger Information Registration

・You will require an ANA Mileage Club Card to register your passenger information.

・You can register your passenger information free of charge.

・You will be able to use the SKiP Service after registering your passenger information. (Not available for some passengers.)

・You will need to re-register your passenger information should your ANA Mileage Club membership number change.

Passenger Information Registration Process

1.If you are not an ANA Mileage Club member, please join the ANA Mileage Club first

Image of ANA Mileage Club Card

You can join the ANA Mileage Club from the home page.
Once you have joined on the home page, your "Membership No.*" will be displayed on the "Registration Completion" screen.

*Make sure to keep this number in a safe place as you will require it to register your passenger information.
*If you are applying with an ANA Mileage Club enrollment form, please send the form to the ANA Mileage Club Service Center.

2.Applying to Register Passenger Information

This can be done by post or at an ANA domestic airport counter.

*You can register Caregiver's Fare information by post or online, but not at airport counters. Please see here for further details. 

Fill in the required items on the application form, and post it together with the required documentation. 

It will take a maximum of 8 days or so from application until your information is registered.

Items Required to Register Passenger Information

The documentation required for registration will differ depending on the fare.

Disability Discount (registration of Identification Booklet for Persons with Disabilities)

Please send a copy of a page containing the following information together with a completed application form.

●Passengers with an Identification Booklet for Persons with Physical Disabilities, War Injury and Sickness Certification Booklet, or Rehabilitation Certification Booklet

・Full name

・Prefectural or designated city seal

●Passengers with a Health & Welfare Certificate for Persons with Mental Disabilities

・Full name

・Prefectural or designated city seal

・Validity period

Caregiver's Fare (Caregiver's Fare information registration)

Registration requests can be made online or by post. 

Due to the highly sensitive nature of the personal information involved, this cannot be done at either ANA airport counters or travel agencies.

Please see here for further details on registering information for the Caregiver's Fare.

Senior Special / Youth Special (date of birth registration)

Please send official documentation containing your date of birth as proof of age (1 item), together with the completed application form. 

Registration is not required for ANA Card (credit card) holders, as their date of birth is confirmed upon card enrollment.

●Driving license

●Passport

●Health insurance ID card

●Certificate of Residence / Transcript of family register / Extract of family register (*1)

●Ward / city / town / village residence certificate

●Student ID

●Pension book [Notice of Basic Pension Number]

●Basic Resident Registration Card (with photograph)

(*1) When providing proof of date of birth, the date of issue is irrelevant.

●Real Estate Notary Certificate

●Radio Operator Certificate

●Mariner's Pocket Ledger

●Identification Booklet for Persons with Physical Disabilities

●War Injury and Sickness Certification Booklet

●Rehabilitation Certification Booklet

●Health & Welfare Certificate for Persons with Mental Disabilities

●Alien registration card or residence card

Islands Ticket (Islands Ticket Registration)

Please send a completed application form with a copy of the relevant card (front and reverse sides) enclosed.

●Rishiri Island Ticket: Discount identification card for island residents or discount identification card for persons with semi-resident status

●Hachijojima Island Ticket: Air travel discount identification card for residents of remote islands in the Tokyo metropolitan area

●Nagasaki Islands Ticket: Discount identification card for remote island residents

●Okinawa Islands Ticket: Discount identification card for residents of remote islands in Okinawa Prefecture or certificate verifying change of address to an island eligible for said card

3.Registration Completion

After confirming your application form and the required documentation, we will provide registration completion notification by post to the address provided on the form.

Please come to a domestic airport counter with your ANA Mileage Club Card or ANA Card and the documentation required for information registration.

Items Required to Register Passenger Information

The documentation required for registration will differ depending on the fare.

Disability Discount (registration of Identification Booklet for Persons with Disabilities)

Please bring one of the following booklets/certificates.

●Identification Booklet for Persons with Physical Disabilities

●War Injury and Sickness Certification Booklet

●Rehabilitation Certification Booklet

●Health & Welfare Certificate for Persons with Mental Disabilities (only those that are valid [i.e., have not expired])

Senior Special / Youth Special (date of birth registration)

Please bring official documentation containing your date of birth as proof of age (1 item).

Registration is not required for ANA Card (credit card) holders, as their date of birth is confirmed upon card enrollment.

●Driving license

●Passport

●Health insurance ID card

●Certificate of Residence / Transcript of family register / Extract of family register (*1)

●Ward / city / town / village residence certificate

●Student ID

●Pension book [Notice of Basic Pension Number]

●Basic Resident Registration Card (with photograph)

(*1) When providing proof of date of birth, the date of issue is irrelevant.

●Real Estate Notary Certificate

●Radio Operator Certificate

●Mariner's Pocket Ledger

●Identification Booklet for Persons with Physical Disabilities

●War Injury and Sickness Certification Booklet

●Rehabilitation Certification Booklet

●Health & Welfare Certificate for Persons with Mental Disabilities

●Alien registration card or residence card

Islands Ticket (Islands Ticket Registration)

Please bring one of the eligible cards.

●Rishiri Island Ticket: Discount identification card for island residents or discount identification card for persons with semi-resident status

●Hachijojima Island Ticket: Air travel discount identification card for residents of remote islands in the Tokyo metropolitan area

●Nagasaki Islands Ticket: Discount identification card for remote island residents

●Okinawa Islands Ticket: Discount identification card for residents of remote islands in Okinawa Prefecture or certificate verifying change of address to an island eligible for said card

3.Registration Completion

The information will be registered to your ANA Mileage Club Card or ANA Card.

Inquiries

<Inquiries regarding Information Registration>

Disability Discount (registering Identification Booklet for Persons with Disabilities)
Senior Special/Youth Special (registering date of birth)
Islands Ticket (Islands Ticket Registration)

ANA Passenger Information Registration Office

Operator hours: Weekdays 09:00-17:00 (JST) (not available on weekends, national holidays, or the year-end/New Year holiday period)

03-5860-2235(Toll)

Caregiver's Fare (registering Caregiver's Fare information)

ANA Caregiver's Fare Information Registration Office

Operator hours: Weekdays 09:00-17:00 (JST) (not available on weekends, national holidays, or the year-end/New Year holiday period)

03-5860-0757(Toll)

<Inquiries regarding Fares>

ANA Domestic Reservation and Customer Service Center

Operator hours: 06:30-22:00 (JST) (available year-round)

0570-029-709(Fixed rate within Japan)

<Inquiries regarding Mileage>

ANA Mileage Club Service Center

Operator hours: Weekdays 09:00-19:00, Saturday 09:00-17:00 (JST) (not available on Sunday, national holidays, and during the New Year holiday period)

0570-029-767(Fixed rate within Japan)