Changes and Refunds (Japan Domestic Flights)
Changes, cancellations, or refunds for reservations can be done online (ANA Website), at the ANA Reservation/Information Center, the ANA Domestic Airport Counter, or at the point of purchase.
- Information
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- In light of reduced passenger demand due to the spread of the novel coronavirus (COVID-19), we have suspended service, reduced the number of flights, or changed the flight schedule for certain Japan domestic routes.
See Transfer and Refunds due to Aircraft Maintenance for information on changing or requesting refunds for flight tickets affected by this. - Measures to prevent the expansion of the Novel Coronavirus (COVID-19)
- In light of reduced passenger demand due to the spread of the novel coronavirus (COVID-19), we have suspended service, reduced the number of flights, or changed the flight schedule for certain Japan domestic routes.
Voluntary Changes and Refunds
Changes and Cancellations of Reservations
- Make changes or cancellations to reservations before the corresponding flight departs.
- If changes or cancellations are not made before the booked flight departs, the corresponding ticket cannot be transferred to another flight, even if it falls under fares that allow changes. Only refunds can be made.
- Reservations can be modified on the ANA Website, at the ANA Reservation/Information Center, or the ANA Domestic Airport Counter.
- For information on changing the departure or arrival airport for routes coming in or leaving from Tokyo, Osaka, the Northern Kyushu region (Fukuoka,Kitakyushu, Saga), and Hiroshima/Iwakun.Please refer to the Changes to Departure and Arrival Airports.
- The passenger (the name on the flight ticket) cannot be changed. If there is a change of passenger, you must first refund the flight ticket and purchase a new one.
- Handling differs depending on the fare. Some fares cannot be changed.For details, see the Fare Guide.
Refunds for Tickets
- Refunds are given for flight tickets and charge slips to customers who request them.
- A verification code must be submitted (ANA Mileage Club Card, Confirmation Number, or the Credit Card Used for Payment).
- In the case of refunds, specific fees(refund and cancellation charges) will be applied.
Refund period
Fares Allowing Changes
After it is purchased, within 30 days from the day after the expiration date of the flight ticket.
- For details about validity of flight tickets. Please refer to the Flight Tickets and ANA e-Tickets.
- If the booked flight is not canceled before departure, you have 30 days past the scheduled departure of the corresponding booked flight.
Fares Not Allowing Changes
After it is purchased, within 30 days from the day after the scheduled departure of the booked flight.
Refund Location
Refund locations differ depending on where you purchases the flight ticket.
Refund Locations by Ticket Purchase Location
Ticket Purchase Location | Refund Location |
---|---|
ANA Website, ANA Reservation, Information Center | ANA Website, ANA Domestic Reservation/Information Center |
ANA Domestic Airport Counter | ANA Domestic Reservation/Information Center,ANA Domestic Airport Counter |
Travel Companies/Travel Websites | Travel Companies Where Purchase is Available |
- Note that the content and procedures differ for the following tickets.
Handling Details and Locations by Flight Ticket Type
Flight ticket types | Handling Location |
---|---|
Flight Awards | Visit the ANA Website or ANA Mileage Club Service Center. Handling details can be found.Please refer to the Refunds for Unused Awards. |
International Flight Ticket (Domestic Flight Ticket bought as a transfer from an International Route) |
Visit the ANA Reservation/Information Center (International Routes) Handling details can be found. Please refer to the Changes and Refunds (International Flights). |
ANA@desk flight ticket (e-Ticket issued at ANA@desk) |
Please refer to the ANA@desk Frequently Asked Questions About Flight Changes/Cancellations for more details. Visit the ANA@desk for changes or cancellations of reservations. For details, consult with the company coordinator or ANA@desk Support |
(Package tours, tailor-made tours, etc. booked through a travel agent or travel website) | Please contact the travel company where you made the purchase. |
Repayment method and time period
Repayment differs depending on how you paid for the purchase.
Credit card payment
Repayment Method | Time Period |
---|---|
Refunds will be made via the company of the credit card used for purchase. | The timing of the refund application may differ based on your credit card company's closure date and refund processing procedure. It might take around 1 to 2 months to process the refund.
|
Cash : Refunds through the ANA Website
Repayment Method | Time Period |
---|---|
Refunds will be transferred to designated accounts (transfer fees will be borne by customers). * Cash will be refunded at airport counters. |
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Cash : Refunds through the ANA Reservation/Information Center
Repayment Method | Time Period |
---|---|
Refunds will be transferred to designated accounts (transfer fees will be borne by customers). * Cash will be refunded at airport counters. |
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ANA SKY COINS
Repayment Method | Time Period |
---|---|
Refunds will be made in ANA SKY COINS. However, ANA SKY COINS that are expired at the time of refund processing cannot be refunded. |
ANA SKY COINS will be refunded at the time the refund is processed. |
ANA Value Vouchers
Non-refundable (cash refund, return of ANA Value Vouchers, or mileage credit to your Mileage Account).
Special Cases for Changes and Refunds
The following are special responses if you are unable to travel because of illness or a similar reason.
- You can change to another flight within 30 days of your booked flight departure date.
- You can get a full refund with no refund or cancellation charges incurred.
- Please complete changes or cancellation of a booked flight before the departure the corresponding flight.
- A doctor's note is required for changes or refunds due to illness or a similar reason.
Complete procedures at the ANA Domestic reservation/information center or ANA Domestic Airport Counter.