Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Reimbursement of Various Expenses) [Japan Domestic Flights]

We sincerely apologize to our customers for any inconvenience caused due to delayed or canceled flights which are the responsibility of ANA.

Information Regarding Reimbursement for Various Expenses

The difference in your fare after transferring to another regular public transportation authority as well as any transportation or accommodation expenses arising due to your transfer will be paid by ANA.
Please make sure that you are reimbursed within 30 days following the departure date of your booked flight.
*You will need to provide a receipt (copies are not acceptable) in order to receive reimbursement.ANA is unable to pay for expenses in the event of delays or cancellations arising due to circumstances outside of its control, including bad weather.

The difference in your fare after transferring to another regular public transportation authority as well as any transportation or accommodation expenses arising due to your transfer will be paid by ANA within a prescribed range.
Note that upper payment limits and reimbursement methods will vary depending on the transfer method used and the type of flight ticket you have.

In the event that you arrive at your destination airport in the middle of the night due to a flight delay, etc. ANA will, within a specified range, pay for transportation expenses, such as taxi fees, etc., for transportation from the arrival airport to your destination in the event that it is not possible to use public transportation.*The upper limit is 15,000 Yen

Information Regarding Transportation and Accommodation Expenses Arising from a Transfer Due to a Canceled Flight

  • In the event that you are transferring to other kinds of public transportation, including the Shinkansen, express trains, etc.
  • *See here for information on price differentials reimbursed by ANA
  • *Procedures for obtaining a full refund of your flight ticket fare can be viewed here

◆Please note that the following types of tickets will be handled differently.◆

Flight Ticket Type Reimbursement Methods
・Award flights
・International flight tickets (domestic route tickets purchased as a transfer from (or to) an international route)
・Package Tours / Group Tours
ANA will fully bear the cost of the fare for public transportation.Please do not apply for a standard flight ticket refund and make sure you are reimbursed within 30 days following the departure date of your booked flight.Remittance will be made to your designated account.
See here for reimbursement methods
ANA@desk Flight Tickets Please consult with ANA@desk Support.
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0570-029-269 Cell Phone (Equal Charge Nationwide)
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Information Regarding Transportation Fees Arising due to Late Arrival

  • Information Regarding Transportation Fees Arising due to Late Arrival

Reimbursement Methods

Please mail the following items, along with a "Reimbursement Form" to ANA within 30 days from the departure date of your booked flight (the day the cancellation or delay occurred).

*Although it normally takes approximately 10 to 14 days from application to reimbursement, it may take approximately 1 month depending on the situation (e.g. in the case of large numbers of flight delays/cancellations).

Mailing Address

6F ANA Narita Sky Center , Narita International Airport, Narita-shi, Chiba Prefecture 286-8790
ANA NARITA Airport Reimbursement Service Window

<Points to Note>
Expenses will only be reimbursed in cases of transfers for reasons such as aircraft maintenance.
Please note that expenses cannot be reimbursed in the case of transfers for reasons such as bad weather.

  • ■Address Sheet
  • ・The address sheet can be used upon sending the requisite documents such as the Reimbursement Form.
    Please print out the PDF below. Cut out the address portion, attach it to a standard envelope, and post it to us. (Stamps are not required.)
  • ・Please write your name and address on the reverse of the envelope.
  • ・ANA entrusts the display of the PDF to the customer.
  • ・This address sheet can be used when sending documents concerning the reimbursement of various expenses incurred by transfers for reasons such as aircraft maintenance.
    Please note that any postage will be borne by the customer when using address sheets aside from the above.

Items to Send

  1. Documentation confirming that you boarded the transfer flight (a boarding pass, etc.)
  2. Receipts for all expenses (copies are not acceptable)
    *Note that receipts which are mailed in will not be returned.
  3. Reimbursement Form

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