Airport Information
Please see below for notices from the airports across Japan at which ANA operates services.
- Information
-
- From October 25, 2020, all codeshare flights operated by StarFlyer to/from Haneda Airport use Terminal 1.
- Standby at the airport will change as of April 1, 2020.
- Change to Security Check Cut-off Time at All Japanese Airports (Japan Domestic Flights)
-
Baggage check-in procedures have changed at domestic airports in Japan.
*This does not apply to Haneda, Narita, Chitose, Fukuoka, Itami, Kansai, Okinawa, Rishiri, Fukue, Tsushima and Tokushima airports. - As the various handling procedures will be different for Peach-operated flights, you are kindly requested to see the information on the Peach Aviation page before you travel on such flights.
Haneda Airport
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | All day | 40 minutes (Staffed counters) *Customers using the ANA Baggage Drop service will have a maximum wait of around 10 minutes to check in their baggage. |
| Security | All day | 30-40 minutes |
- *There are four security checkpoints (A, B, C, and D). During congested periods, please use any checkpoint that is free.
- *Gates 46, 47, and 48 are for departures from the satellite terminal.
Passengers can take a shuttle bus to the satellite terminal from the bus departure area in Terminal 2 after they have passed through security.
Connecting at Haneda Airport
Display of Approximate Time Required for Passing through Security
The approximate time required to pass through security is displayed at the security checkpoint. Please confirm it in advance and proceed to the boarding gate in good time.
Renovation of Security Checkpoints
Smart lanes have been introduced at security checkpoints A and B.
Note
As of March 15, 2022, the baggage check-in counter at counter 4 has changed to counter 3.
New Chitose Airport
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | 7:00 AM to 8:15 AM 9:15 AM to 12:15 PM 12:45 PM to 6:15 PM |
30-40 minutes |
| Security | 7:00 AM to 8:30 AM 9:45 AM to 12:30 PM 1:00 PM to 6:30 PM |
30 minutes |
- *Time limits may be in place for baggage check-in during busy periods at baggage check-in counters and self-service baggage drop machines.
- *Procedures for wheelchair users and the ANA Junior Pilot service can be completed at Special Assistance Counter No.1.
Wheelchair users are kindly asked to complete the form for procedures placed near the Special Assistance Counter No.1 entrance.
Possible Flight Delays due to Air Festival at Chitose Air Base
ANA flights departing and arriving New Chitose Airport may be delayed due to the air festival and the rehearsal at Chitose Air Base during.
The roads near the airport and the parking lots inside the airport may be crowded on the day of the show. Please be sure to have enough time to access to New Chitose Airport.
| Time | Backup Rehearsal Date | |
|---|---|---|
| Jun. 27 | Around 9:55 to 10:10 Around 10:55 to 11:10 |
conducted in Jun. 28 to Jul. 1 to take place on one day during one of the time periods shown left. |
- *The rehearsal that was scheduled for June 20 (and the backup rehearsal date) has been canceled.
| Time | |
|---|---|
| Jul. 31 | Schedule to be decided |
Please note that the rehearsal is also scheduled for July.
The schedule for July including the date of the air festival will be announced once it has been decided.
If you would like to request a ticket change or refund for this reason, your request will be handled in the same way as described on Transfer and Refunds Due to Bad Weather, Etc.
For further inquiries, please contact ANA Domestic Reservations and Information.
Narita Airport
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | 4:00 PM to 6:00 PM | 15-20 minutes |
| Security | 4:00 PM to 6:00 PM | 20-30 minutes |
- *Time limits may be in place at security checkpoints during busy periods.
Chubu Airport
Note
The locations of ANA PREMIUM CHECK-IN, self-service check-in machines, the group check-in counter and Special Assistance Counter will change as of December 8, 2019.
For details, please see the airport map on Airport Guide for Chubu Centrair Int'l Airport Terminal 1.
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | 6:30 AM to 8:00 AM | 30 minutes |
| Security | 7:00 AM to 8:00 AM 10:30 AM to 12:00 PM 4:30 PM to 6:00 PM |
30 minutes 20 minutes 20 minutes |
- *The layout of the Japan domestic counters has changed as of December 8. Please see the ANA website for the new counter layout.
Airport Guide for Chubu Centrair Int'l Airport Terminal 1
Itami Airport
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | All day | 30 minutes |
| Security | All day | 15-20 minutes |
- *Time restrictions may be placed on baggage check-in and security checkpoint procedures during busy periods.
Be sure to arrive at the airport with plenty of time to spare.
Note
The departure lobby counters have been renovated and reopened as of July 17, 2020. Please see the airport map for further details.
The counter for customers requiring assistance has been revamped as Special Assistance Counter as of May 26, 2020.
As of September 2019, the renovated ANA PREMIUM CHECK-IN facilities have been relocated to the 2nd floor.
Kansai Airport
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | 7:00 AM to 8:00 AM 9:00 AM to 10:00 AM |
30-40 minutes |
| Security | 7:00 AM to 8:00 AM 9:00 AM to 10:00 AM |
30 minutes |
- *Time restrictions may be placed on baggage check-in and security checkpoint procedures during busy periods.
Be sure to arrive at the airport with plenty of time to spare.
Note
Renovation Work on Terminal Building
Due to renovation work, some areas of the terminal are inaccessible and walkways have become narrower in some places.
Please note that some boarding gate locations have also changed.
For details of the work being undertaken, please see Notice of Renovation Work at the Kansai International Airport Terminal 1 Building.
Due to the above renovation work, the inspection process for checked baggage will be changed between December 7, 2021 and September 30, 2022.
For details, please see Baggage Check-In.
Fukuoka Airport
Route to Airport from Fukuoka-kuko (Airport) Station (Fukuoka City Subway)
After arriving at Fukuoka-kuko (Airport) Station, customers coming to an ANA counter should proceed to the 1st floor, whereas those using the SKiP Service and PREMIUM CHECK-IN should proceed to the 2nd floor.
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | 6:00 AM to 1:30 PM 3:00 PM to 6:00 PM |
30 minutes (Staffed counters) ANA Baggage Drop is also available for use. *Some items cannot be checked in using ANA Baggage Drop. |
| Security | All day | 20-30 minutes |
- *Start of Use of New Bus Lounge from January 30, 2020: Boarding gates 81 and 82 / Recommended security checkpoint: South
- *Airport parking facilities will be heavily congested. Customers are advised to use public transport.
- *Recommended security checkpoints: [North] Gates 1-8; [South] Gates 9-12, 81-82
- *Customers with baggage to check in: There are some items that cannot be handled as checked baggage. Please confirm these before coming to the airport. (Such items include portable battery chargers, electronic cigarettes, and lighters.)
- *Procedures for StarFlyer, IBEX Airlines, and Oriental Air Bridge can also be completed at the ANA counter on the first floor.
Naha Airport
Time required for procedures during busy periods
| Congested periods | Required time (approx.) | |
|---|---|---|
| Baggage check-in | 9:30 AM to 2:00 PM | 30 minutes (Staffed counters) *Customers using the ANA Baggage Drop service will have a shorter waiting time to check in their baggage. |
| Security | 10:30 AM to 11:30 AM 1:30 PM to 2:30 PM |
30 minutes |
- *A baggage packing area has been set up in front of the counter. This area can be used by customers with unsealed items of baggage, baby strollers, and so on.
- *Time limits may be in place for baggage check-in during busy periods at baggage drop counters.
Other Airports
Time required for procedures during busy periods
| Required time (approx.) | |
|---|---|
| Baggage check-in | 30-40 minutes |
| Security | 30-40 minutes |
Shizuoka Airport
Note
As of July 8, 2021, the ANA counter has moved to a different location. If you are flying from the airport, please use the west entrance.
As of March 28, 2021, flight tickets can only be purchased at the airport on dates with flights being operated.
Saga Airport
Note
As of February 5, 2021, our boarding gate has changed due to renovation work being carried out on the security checkpoint and boarding gate area.
Kumamoto Airport
Relocation of Aso Kumamoto Airport Domestic Terminal Building as of April 7, 2020
The current domestic terminal building will close after the last flight departure/arrival on April 6, 2020 for its reconstruction as a unified domestic/international terminal, which is scheduled to start operations in the spring of 2023. An interim domestic terminal building will be open for service as of April 7, 2020. Please see the Kyushu Kumamoto International Airport Co., Ltd. website for information on the relocation of the domestic terminal.