Missing Items [Japan Domestic Flights]

This page provides information on what to do if baggage checked in at the airport is missing. Here you can find information on how to declare missing items, the accepting period for declarations, as well as regarding compensation.

Information
  • If your baggage is missing upon arrival on an airline other than ANA, please contact the relevant airline.

We handle passengers’ checked baggage with great care until reaching the destination, but due to bad weather or facility-related conditions, there are cases in which baggage may be  does not reach its destination.
We sincerely apologize for causing considerable concern and inconvenience to affected passengers.
ANA will sincerely work to resolve the situation.

If you are unable to receive your baggage at the arrival airport, please contact ANA staff immediately. We will take the necessary procedures and search for your baggage.

  • Depending on the airport, ANA staff may handle the case for flights operated by AIR DO, IBEX Airlines, Solaseed Air, StarFlyer, or Oriental Air Bridge.

Baggage Return

When the baggage is located, it will be delivered to the designated location.

Baggage Tracing

If you notice missing baggage after arriving on an ANA-operated flight:

Please notify a staff member at the arrival airport.

  • If details about the baggage are unknown:
    We will give you information about the search for your baggage and the necessary procedures. From the following day onward, we will in general contact you daily with information on the baggage.
    As soon as we find your baggage, we will inform you about the necessary procedures and the return of your baggage. After it arrives at the airport, it will be delivered to you.
  • If the baggage has already been found, and the flight on which it will be sent is known:
    We will inform you about the necessary procedures and the return of your baggage. After it arrives at the airport, it will be delivered to you.

If you notice missing baggage after arriving on a flight not operated by ANA:

Please inquire with the airline on which you arrived.

  • Depending on the airport, ANA staff may handle the case for flights operated by AIR DO, IBEX Airlines, Solaseed Air, StarFlyer, or Oriental Air Bridge.
  • For details, please contact the airport staff at the arrival airport.

Contents Declaration

To search for the baggage, We may ask you for details regarding the contents of the baggage.

This information may also be used for reference in the case of compensation.

Compensation

If the baggage cannot be found during the search, ANA will compensate for the missing baggage in accordance with the Conditions of Carriage (Domestic Passengers and Baggage) from the 10th day onward after your arrival or the declaration of the missing baggage.

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