How to operate Self Service Check-in machine

The following guide will show you how to operate the automated check-in machine when taking advantage of Flex Fare

Get Our Handy Operation Guide on Your Smartphone Before Traveling

Scan the QR code below with your smartphone for information on how to use the self-service check-in machines.

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  • 1.Tap on More options.
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  • 2.Tap on Ticketing.
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  • 3.Tap on No reservation.

    *Please select "Retrieve reservation" if you already have a reservation, or "No reservation" if you have not.
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  • 4.Select the number of passengers.

    Select the number and tap Confirm.
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  • 5.Select your departure date.
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  • 6.Select the destination.

    Select the destination and tap Confirm.
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  • 7.Select the flight.

    Tap the appropriate Seat Availability button for your flight.
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  • 8.Select fare.

    Please select Flex Fare.
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  • 9.Confirm your ticket.
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  • 10.Provide an ANA Mileage Club Card or ANA Card on which your birthday has been registered.

    Touch or insert your ANA Mileage Club Card.
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  • 11.Enter your telephone number.

    Enter the representative's telephone number, including the area at the beginning, and tap the Confirm button.
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  • 12.Confirm purchase details.

    After checking the details, tap Confirm. If you wish to make a change, tap the corresponding button.
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  • 13.Check the points to note about baggage.

    Information about baggage will appear.
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  • 14.Select your preferred seat.

    Select from the seats indicated on the Seat Map. You can select from different types of seats by tapping Basic Select.
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  • 15.After selecting your seat, tap Confirm.
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  • 16.Confirm your seat.

    If everything is okay, tap Confirm. Tap the Change button to make changes.
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  • 17.Select your payment method.

    Select either Edy or credit card.
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  • 18.If paying by credit card, insert your credit card.
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  • 19.Request a receipt and register miles. If you would like a receipt, check the corresponding box. If you do not need a receipt, tap Confirm.
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  • 20. An e-Ticket Receipt and boarding pass (receipt) will be issued.
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  • 21.Process complete.

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