ANA Mileage Club Members Only Premium Class upgrades to be available from two days prior to departure!

ANA Mileage Club Members Only Premium Class upgrades to be available from two days prior to departure!

  • Overview
  • How to Use
  • View Reservations
＼＼ANA Mileage Club Members Only／／ Upgrades from Economy Class to Premium Class available from two days prior to departure! *The upgrade fee will vary depending on the flight sector and request date. *Customers wishing to upgrade must have already reserved and purchased a ticket for an Economy Class seat on the relevant flight. *The upgrade fee must be paid at the same the time the upgrade reservation is made.
＼＼ANA Mileage Club Members Only／／ Upgrades from Economy Class to Premium Class available from two days prior to departure! *The upgrade fee will vary depending on the flight sector and request date. *Customers wishing to upgrade must have already reserved and purchased a ticket for an Economy Class seat on the relevant flight. *The upgrade fee must be paid at the same the time the upgrade reservation is made.

Overview

1) Terms and Conditions for Upgrade Reservations

Premium Class upgrades can be made via the ANA website or ANA Domestic Reservation and Customer Service Center from two days prior to departure.

  • Eligible Fares
  • ・Japan domestic flight fares (including award tickets and the AMC Companion Fare)
  • *Excluding domestic sectors on international flight tickets, open-ended tickets without a reservation, and the following fares:
    (Group fares, inclusive tour discount fares)
  • Terms of Use
  • ・All customers included in the reservation must be ANA Mileage Club members.
  • ・All customers included in reservation must be upgraded.
  • ・An Economy Class ticket must have already been reserved and purchased for the flight on which you wish to upgrade, and Premium Class seats must also be available at the time of upgrade.
  • Where to Request
  • ・ANA Website
  • ・ANA Domestic Reservation and Customer Service Center
  • * Reservations cannot be made at ANA Japan domestic airport counters.
  • When to Request
  • ・From 0:00 two days prior to departure until 20 minutes prior to the departure time
  • Payment Methods
  • ・Credit card
  • ・Upgrade points (ANA Premium members only)
  • Payment Deadline
  • ・Payment must be made at the same time the upgrade reservation is made.
  • Changes After Upgrading
  • ・An upgrade ticket that is only valid for the upgraded flight will be issued upon payment of the upgrade fee.
  • ・The upgrade ticket cannot be used for other flights even on the same sector.

2) Upgrade Fees

The fee will vary depending on the flight sector and request date.
Please see the links below for the upgrade fees.

For the Child Fare, ANA Card Holder's Discount Fare, Shareholder's Benefit Discount, Shareholder's Benefit Discount (Child), Disability Discount, and Biz and@Biz, the difference between the fare and the relevant Premium Class fare will be payable. For ANA FLEX, either the difference between the current fare and Premium Fare or the advance upgrade fee will apply, whichever is less. When upgrading with Upgrade Points, four points will be required regardless of the flight sector and request date.

How to Use the ANA Website

  • When using a PC
  • When using a Smartphone
  • When using a PC
  • When using a Smartphone

Please confirm the following instructions when upgrading.

01

Select Manage Reservations/Purchase on the ANA website to display the reservation for the flight on which you would like to upgrade.

02

Select Upgrade.

03

Select the sector on which you would like to upgrade.
*Customers wanting to upgrade on several sectors must make an upgrade request for each individual sector.

04

Please fill in your payment details.
*Please select the Upgrade Points tab to pay with upgrade points.

05

Please confirm your payment details and proceed to the next step.

06

Your upgrade is complete.

Please confirm the following instructions when upgrading.

01

Select Manage Reservations/Purchase on the ANA website to display the reservation for the flight on which you would like to upgrade.

02

Select Upgrade.

03

Select the sector on which you would like to upgrade.
*Customers wanting to upgrade on several sectors must make an upgrade request for each individual sector.

04

Please fill in your payment details.
*Please select the Upgrade Points tab to pay with upgrade points.

05

Please confirm your payment details and proceed to the next step.

06

Your upgrade is complete.

Please confirm the following instructions when upgrading.

01

Select Manage Reservations on the ANA website to display the reservation for the flight on which you would like to upgrade.

02

Select Upgrade.

03

Select the sector on which you would like to upgrade.
*Customers wanting to upgrade on several sectors must make an upgrade request for each individual sector.

04

Please fill in your payment details.
*Please select the Upgrade Points tab to pay with upgrade points.

05

Please confirm your payment details and proceed to the next step.

06

Your upgrade is complete.

Please confirm the following instructions when upgrading.

01

Select Manage Reservations on the ANA website to display the reservation for the flight on which you would like to upgrade.

02

Select Upgrade.

03

Select the sector on which you would like to upgrade. *Customers wanting to upgrade on several sectors must make an upgrade request for each individual sector.

04

Please fill in your payment details. *Please select the Upgrade Points tab to pay with upgrade points.

05

Please confirm your payment details and proceed to the next step.

06

Your upgrade is complete.

Upgrade Ticket Search

  • When using a PC
  • When using a Smartphone
  • When using a PC
  • When using a Smartphone

Please follow the steps below when requesting a refund for an upgrade ticket (if you could not cancel your ticket and request a refund simultaneously) or using the Online Receipt Service.

01

Select Manage Reservations/Purchase on the ANA website to display reservations with upgraded flights.

02

Select Search Upgrade Ticket in the Reservation Menu.

03

Enter your upgrade ticket search conditions.

04

The upgrade ticket search results will be displayed.

Please follow the steps below when requesting a refund for an upgrade ticket (if you could not cancel your ticket and request a refund simultaneously) or using the Online Receipt Service.

01

Select Manage Reservations/Purchase on the ANA website to display reservations with upgraded flights.

02

Select Search Upgrade Ticket in the Reservation Menu.

03

Enter your upgrade ticket search conditions.

04

The upgrade ticket search results will be displayed.

Please follow the steps below when requesting a refund for an upgrade ticket (if you could not cancel your ticket and request a refund simultaneously) or using the Online Receipt Service.

01

Select Manage Reservations on the ANA website to display reservations with upgraded flights.

02

Select Search Upgrade Ticket in the Reservation Menu.

03

Enter your upgrade ticket search conditions.

04

The upgrade ticket search results will be displayed.

Please follow the steps below when requesting a refund for an upgrade ticket (if you could not cancel your ticket and request a refund simultaneously) or using the Online Receipt Service.

01

Select Manage Reservations on the ANA website to display reservations with upgraded flights.

02

Select Search Upgrade Ticket in the Reservation Menu.

03

Enter your upgrade ticket search conditions.

04

The upgrade ticket search results will be displayed.

Note

【When Upgrading】

  • ・An upgrade request cannot be made if all customers within the reservation are non-ANA Mileage Club members.
    Please see here for the steps to be taken when making an upgrade request after joining the ANA Mileage Club.
  • ・If a reservation includes more than one customer at the time of the upgrade request, all customers will be subject to the upgrade. It is not possible for only some customers within the reservation to upgrade.
  • ・To upgrade an award ticket, AMC Companion Fare ticket or a reservation paid by ANA SKY COINS, the customer whose miles or ANA SKY COINS were used as payment must log into their AMC Mileage Club account and make the upgrade request.
  • ・Upgrades cannot be requested on ANA@desk. For tickets issued through ANA@desk, please confirm your reservation and request the upgrade on the ANA website.
  • ・Please perform procedures for flight tickets purchased via ANA Biz on the ANA Biz website or the ANA website.
  • ・Upgrades must be paid by credit card or upgrade points. These payment methods cannot be combined together.

【When Canceling an Upgrade】

  • ・An upgraded ticket cannot be changed back to Economy Class if it is fully booked.
  • ・An upgraded ticket cannot be changed to Premium Class on a different flight even if it has a fare permitting reservation changes. Customers must change to Economy Class on their preferred flight and make another upgrade request. The upgrade fee for the original flight will be refunded when the change to Economy Class is made.
  • ・Refunds can only be handled in the period from the upgrade ticket purchase up to 30 days after the departure date of the reserved flight.
  • ・Refund charges do not apply for refund requests for upgrade tickets.

【For customers who purchased tickets through a travel agency, or have a Dynamic Package reservation (offered by Tabisaku or other travel agencies)】

  • ・Customers who have upgraded to Premium Class will not be able to find their seat number on the e-Ticked Itinerary Receipt issued by the relevant travel agency.
  • ・Customers who would like to cancel and request a refund for a ticket and tour after upgrading to Premium Class must do so through the relevant travel agency and then request a refund for the upgrade ticket separately. To request a refund for an upgrade ticket, search for the relevant upgrade ticket from the Search Upgrade Ticket bar and complete the refund request procedure.

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