Inquiries regarding Lost Items, Damaged and Lost Baggage[International Flights]

This page contains contact information for inquiries about matters such as items lost on board international flights operated by ANA Group (Excluding flights which flight number starts with “NQ”).
You can make telephone/email inquiries and confirm the status of items lost either on board International flights or at the airport.

If you notice that your baggage is damaged after leaving the airport, please send an email to the arrival airport to declare the damage within the declaration period (7 days from the day after claiming your baggage).
We will check the photos of the damage to your baggage, and then inform you if you are eligible for compensation or not.
Furthermore, if it is not possible for you to declare the damage via email, we kindly request that you instead call the arrival airport within the declaration period (7 days from the day after claiming your baggage). We will then provide you with information on the necessary procedures.

FAQ

Lost

Damage

Search FAQ by Keyword

Choose Your Inquiry Method

Email inquiry (lost items)

This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Email inquiry (damage)

Telephone inquiry

Other Support

Inquiries regarding Lost Items, Damaged and Lost Baggage[Japan Domestic Flights]

Internatonal Fllight Damaged Baggage(Disclaimers)

*

We accept inquiries for ANA Group operated international flights (Excluding flights which flight number starts with “NQ”). For flights operated by other airlines, please contact the respective carriers.
*

Items found in an airport facility and not in the cabin may be stored by the airport managing company or at a police station.