Wi-Fi / Entertainment

In-flight video and audio programs are changed on a monthly basis.

Enjoy content with YouTube or Netflix! *YouTube is a registered trademark of Google LLC *Netflix is a registered trademark of Netflix Inc.

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As the aircraft code varies by the boarding date, it is shown as flights boarding until MM DD, YY or flights boarding on/after MM DD, YY.
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For flights departing on/after MM DD, YY, the descriptions on the reservation search page for Japan domestic flights will change from "Premium Class" and "Economy Class Seat" to "First Class (Premium Class)" and "Economy Class" respectively. There are no plans for any changes to the service following this change in terminology.

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ANA Wi-Fi Service Streaming is now available on Domestic Flights! Enjoy content with YouTube! *YouTube is a registered trademark of Google LLC

How to Use

From ANA app:

Step 1

Airplane Mode ⇒ ON

Step 2

Wi-Fi ⇒ ON
Select "ANA-Wi-Fi-Service"

Step 3

Connect to ANA Wi-Fi Service and launch the ANA app.

Step 4

Step 5

Step 6

From QR code:

Step 1

Airplane Mode ⇒ ON

Step 2

Wi-Fi ⇒ ON
Select "ANA-Wi-Fi-Service"

Step 3

QR code is in your seat pocket

Step 4

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When using a web browser, enter "http://www.ana-inflight-wifi.com" in the url bar.
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If you are using "My Booking" in ANA app, WiFi connection is also available by tapping "Connect to In-Flight WiFi" button.
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In the nature of satellite service, your connection may become disconnected or unstable due to weather conditions or conditions on the flight route in the particular area.
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Limits apply to the viewing the downloading or uploading of large amounts of data.
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Please download ANA app before flight. It cannot be downloaded during flight.
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In-flight Wi-Fi access is not available on Dash 8-400.

When using a laptop

Turn "Wi-Fi" on, select the "ANA-WiFi-Service" wireless network SSID, and connect. When the browser is opened the ANA Wi-Fi Service portal site will be automatically displayed.

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If it does not appear, enter "http://www.ana-inflight-wifi.com" in the url bar.

Conditions and Precautions for Use

This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
As the service is provided by satellite, communication may become unstable or the connection may be cut off in certain areas depending on the flight route and weather conditions.
Limits apply to the viewing the downloading or uploading of large amounts of data.
You may encounter difficulty connecting to the internet when there are many passengers accessing the service.
In order to not disturb other passengers, we kindly ask you to refrain from using voice & video call function.
The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.
ANA shall not be held responsible for any loss of data or damage to passenger devices.

Available Aircraft

Aircraft (aircraft code is displayed on the reservation screen)		Complimentary Internet	Wireless Entertainment
Aircraft configured for domestic service	789, 78G, 78K, 78P, 773, 772, 722, 76P, 738, A321	○	○
Aircraft configured for domestic service	Q4A	×	○ *
Aircraft configured for international service (Flying domestic routes)	32P	○	×

On international flights, you will be able to enjoy entertainment programs on your personal monitor screen.

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LIVE TV is not available.

Troubleshooting

When you cannot connect
First, please check that your electronic device supports Wi-Fi. Next, try to connect again by following the procedures below. If the problem continues, we recommend that you contact the manufacturer of your digital device, or your network administrator in the case of company laptops.
- When using an Apple device with iOS 13 or later
  
  On devices running iOS13 and later, location permission may be required to connect.
  
  Go to Settings and select the ANA app.
  
  Turn on location permission.
- When using an Apple device with iOS 14 or later
  
  Go to Settings and select the ANA app.
  
  Turn on local network access.
- When wireless video content is not available on ANA Wi-Fi Service
  
  Please check if your ANA app is updated to the latest version.
  Please also check if you are connecting from a supported browser.
  
  The following OS and browsers are supported.
  
  OS・Browsers Smartphone/Tablet Laptop
  iOS Android Windows Mac
  Safari ○ × × ○
  Google Chrome × ○ × ×
  Firefox × × ○ ○
  Edge × × ○ ×
  
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  Please update your OS and browsers to the latest version.
  
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  Some smartphones/tablets with Android 13 and above does not support wireless video content.
If you are using an iPhone, you will need to turn off Private Browsing Mode.

You need to enable JavaScript and cookies.
Clearing your browser cache (history) may solve the problem.
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  We use JavaScript to provide a safe environment for customers using the service. If your device does not support JavaScript, it cannot be used for in-flight Wi-Fi internet access. Please enable JavaScript if your device supports it. You must enable cookies on your device. A cookie is a small data file that will be saved on your device when using a web browser.
We do not expect such interruptions to occur frequently, but if your connection is interrupted, you will be able to continue using the internet by relaunching the browser. If you are using a VPN, you may need to log in to the VPN session again.

OS・Browsers	Smartphone/Tablet	Laptop
iOS	Android	Windows	Mac
Safari	○	×	×	○
Google Chrome	×	○	×	×
Firefox	×	×	○	○
Edge	×	×	○	×

Inquiry

Our Internet connection service provider is Panasonic Avionics. Please contact Panasonic Avionics if you have any inquiries about terminal settings.

Panasonic Avionics

TEL :
[International Call (Charged) / only in English]
+1-949-204-4523 *1

* 1

The phone call will be charged to the customer.

Phone reception hours :
Mon. ～ Fri. 9:00AM～5:30PM (except Sat., Sun., Public holidays, Year End and New Year holidays.)
E-mail :
ANAWiFiHelp@panasonic.aero

Note

To use the service, downloading ANA mobile app prior to boarding is recommended.

ANA In-flight entertainment make air travel more enjoyable

You can enjoy blockbusters from around the world both old and new, TV shows including dramas, variety, animations and audio programs!

See the latest contents

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On some flights, some programs at the beginning and end of the month may differ from those indicated.
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Please note that it may not be possible to watch certain programs in their entirety within the flight time.
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Programs may change without prior notice.

May Program List (PDF)

This PDF file will open in a new tab or another application.

Jun. Program List (PDF)

ANA SKY LIVE TV

Watch TV programs in real time for free.

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Please note that ANA SKY LIVE TV uses a special mechanism to transmit TV programs to aircraft. For this reason, there may be a time lapse compared to ground broadcasts. We thank you for your understanding.
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Connection may be unstable or unavailable due to flight route, weather conditions, or technical issues.
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Smartphones/tablets with Android 13 and above does not support ANA SKY LIVE TV.

e-Library

Digital ver of magazines and newspapers are available on your own digital device via ANA mobile application.
Enjoy the greatly expanded library through out your journey.