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How to Use the In-flight Duty Free Pre-order Service

Our In-flight Duty Free Pre-order Service allows you to order duty free products available on board our flights before departure, and this page provides information on how to use it.

This service enables you to pre-order in-flight sales products for international flights. Making an order online could not be easier, and allows you to secure our most popular products as well as purchase pre-order exclusives. Those of you flying on short-haul routes can also enjoy access to products only available on medium and long-haul flights.

Information

  • System Maintenance Work Notice:
    Pre-order services will be unavailable from 23:00 JST on July 16, 2024 (TU) to 10:30 JST on July 17, 2024 (WE) due to system maintenance work.
    When using the pre-order service, please use it outside of the periods listed above.

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      Please note that the maintenance start and end time may be earlier or later.

  • For passengers on flights to/ from Kansai: Some products cannot be ordered in-flight. Please check P. 8–11 of the ANA SKY SHOP Digital Catalog for further details.

  • Beginning May 1, all tobacco products are being sold only through the Pre-Order Service. For details, please see the Pre-Order Service website.

  • The popular sweet potato shochu "Murao" is now on sale via the Pre-Order Service!

  • Due to the revision of the Canadian Single-use Plastics Prohibition Regulations, the items provided will be changed as follows as of December 1, 2023.
    Duty-free shopping bag: Changed from "biomass plastic bag" to "paper bag"
    Wrapping bags: The inclusion of this item will be temporarily suspended
    Applicable flights: Haneda-Vancouver Route (Flight NH116/115)

Recommended Pre-order Items

Here is a selection of some of our pre-order items.

Product List (ANA SKY SHOP)

Our excellent, wide-ranging product lineup includes many other items in addition to those shown above.

Please see the ANA SKY SHOP Digital Catalog for further details.

Digital Catalog (for July-August)

View Digital Catalog (for July-August)

How to Use the Service

Step 1 must be completed up to boarding. For this step, reserve a flight ticket and then place a pre-order on the website (you can order up to 10 items). Lastly, you will receive an email confirming whether or not your ordered items have been secured for you. Step 2 must be completed on the departure date. For this step, please inform a cabin attendant of your order after boarding.* You will then receive your ordered items after paying for them.
Step 1 must be completed up to boarding. For this step, reserve a flight ticket and then place a pre-order on the website (you can order up to 10 items). Lastly, you will receive an email confirming whether or not your ordered items have been secured for you. Step 2 must be completed on the departure date. For this step, please inform a cabin attendant of your order after boarding.* You will then receive your ordered items after paying for them.
  • *

    Please show a copy of the email confirming your secured products or provide your pre-order number. You may not receive your products if you do not inform a cabin attendant of your order.

How to Place an Order

Please reserve and purchase a flight ticket in advance.

STEP1 : Go to the Service menu on the reservation confirmation page and press In-flight Duty Free Pre-order.

STEP2 : Select your preferred flight from those available and proceed to the product pre-order page.

  • *

    The same procedure also applies if you would like to check/cancel an exiting pre-order or add/change the items within it.

You can place an order right now by pressing the button below.

Order Period (Including Changes and Cancellations)

Orders can be placed any time from the 22nd of the month prior to the departure date up to 23:59 three days prior (JST) for both Japan and non-Japan departures.
In some cases, the application deadline may be one day sooner for some flights departing from overseas.

Example: If your departure date is on April 1, you can place an order from March 22 up to 23:59 on March 29 (JST).

Terms & Conditions / Eligible Passengers

Passengers who reserve and purchase a ticket for an ANA Group-operated international flight (NH) under an ANA flight number through the ANA website, official ANA App, ANA International Reservation and Customer Service Center or a travel agency. (excluding purchases made on the Mexico and Italy site)

Information about Eligible and Ineligible Flights

Eligible Flights

International routes operated by ANA (NH flights).

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    However, flights between Tokyo and Seoul, between Tokyo and Vladivostok, and between Kansai and Shanghai are ineligible.

  • *

    If the itinerary of your reservation includes ineligible routes, all your flights in the itinerary will be ineligible for in-flight shopping pre-order service.

Ineligible Flights

The following list shows flights that are ineligible for the pre-order service due to reasons relating to aircraft management. Please note that this service may also be made unavailable on other flights in the event of certain flight statuses, sudden aircraft changes, etc.

Ineligible Flights

 

Departure Date Flight No. Departure Airport
July. 1, 2024
(Local Time)
NH-107 San Francisco departure
July. 1, 2024
(Local Time)
NH-159 New York departure
July. 1, 2024
(Local Time)
NH-179 Mexico City departure
July. 1, 2024
(Local Time)
NH-204 Frankfurt departure
July. 1, 2024
(Local Time)
NH-218 Munich departure
July. 1, 2024
(Local Time)
NH-802 Singapore departure
July. 1, 2024
(Local Time)
NH-806 Bangkok departure
July. 1, 2024
(Local Time)
NH-816 Kuala Lumpur departure
July. 1, 2024
(Local Time)
NH-820 Manila departure
July. 1, 2024
(Local Time)
NH-834 Ho Chi Minh City departure
July. 1, 2024
(Local Time)
NH-836 Jakarta departure
July. 1, 2024
(Local Time)
NH-872 Jakarta departure
July. 1, 2024
(Local Time)
NH-886 Kuala Lumpur departure
July. 1, 2024
(Local Time)
NH-890 Sydney departure
July. 1, 2024
(Local Time)
NH-964 Beijing departure
July. 1, 2024
(Local Time)
NH-968 Shanghai (Pudong) departure
July. 1, 2024
(Local Time)
NH-972 Shanghai (Pudong) departure

Notes

  • As drinking and smoking is against the law for persons under 20 years of age, the reservation and purchase of alcohol and tobacco products by persons under 20 years of age is not permitted.
    If a reservation is made by a person under 20 years of age, we will be unable to complete the sale even if the purchaser is over 20 years of age.

  • Please note that you may not be able to purchase your ordered items on board in the event of certain flight statuses, aircraft changes, etc.

  • Please note that we may not be able to secure items that are low in stock for you.

Points to Note before Placing an Order

Up to 10 Items Per Passenger Per Flight (Some Exclusions Apply)

There is a limit to the number of orders that can be accepted for one flight due to loading space. For this reason, there may be occasions when you cannot place an order.

Carry-on Baggage Restrictions

The carrying of liquids on board is restricted in accordance with instructions from the International Civil Aviation Organization (ICAO).

Please be aware that liquid containers over 100 ml cannot be carried on board your connecting flight(s) or return flight.
For further details, please see the Carrying Liquid, Aerosols, and Gels (LAGs) on Board (International Flights).

New Orders Required Upon Changing Flights

Existing pre-orders are not updated automatically along with flight ticket reservation changes.

Please cancel your existing pre-order before changing your reservation, and then place a new one afterwards.

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    Please note that you may not be able to place an order for the same products depending on stock levels.

If you have any questions about the In-flight Duty Free Pre-order Service, please see FAQ.

Terms & Conditions

Please be sure to read through the Terms & Conditions before placing an order.

Contact Information for Inquiries about How to Place a Pre-order Online

Telephone Inquiry

ANA International Reservation and Customer Service Center

Call Handling System

0570-029-333

(Fixed rate within Japan)

Phone No.

03-6741-6685

(Toll number)

Operator hours: (Including award tickets) 08:00-19:00, 22:00-AM8:00 (open all year round)

Contact Information for Inquiries about Products

Telephone Inquiry

ANA International In-flight Sales

Toll-free number

0120-283-757

(Toll-free number)

Phone No.

03-6253-7282

(Toll number)

Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday,Sunday, national holidays or the year-end/New Year holiday period)

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    Operator hours are subject to change depending on the situation.

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