Guide for facilities in Sydney Kingsford Smith International Airport

Notice
  • For approximately 4 months as of April 29, 2019, all customers must proceed to immigration and security through the entrance next to check-in counter D due to renovation work on the immigration and security entrances.
    During the renovation period, the Express Path priority lane for immigration and baggage screening will also be unavailable.

Arrival

      
  • 1 Immigration 
  • 2 Baggage Claim 
  • 3 Customs 
  • 4 Quarantine 

Arrival Terminal

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Immigration

Eligible nationals (including Japan) who have ePassports are able to use SmartGate, which is an automated passport control.

Priority Lane for Immigration, Customs and Quarantine

Business Class, ANA Diamond/Platinum/Super Flyers Card members and Star Alliance Gold members are able to use Express Path to pass through Immigration, Customs and Quarantine.
Please present your passport and the information card which you will receive while on a flight.
Express Path is located at the center of immigration.

Departure

Departure terminal

      
  • 1 Check-in 
  • 2 Immigration 
  • 3 Security Check 
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Priority Lane for Immigration and security check

Business Class, ANA Diamond/Platinum/Super Flyers Card members and Star Alliance Gold members are able to use Express Path to pass through Immigration and security check.
Please present your passport and information card which you will receive at check-in counter.
Express Path is located at your left side of immigration.

Transit

Transit to International flights

Passengers who transit from ANA to International flights of other airlines
If you have your boarding pass of your connecting flight, please proceed to the boarding gate after pass through the security check in the transit area.
If you do not have your boarding pass of your connecting flight, please complete check-in at the connecting counter or proceed to the boarding gate.

Transit to Domestic flights

Passengers who transit from ANA to Virgin Australia Domestic flights
You are required to collect your bags and clear Customs and Quarantine at Sydney.
Turn left immediately after Quarantine and proceed to Virgin Australia Domestic Transfer Desk, where you will check in your bags.
You will receive a complimentary transfer pass for the bus to Domestic Terminal.

Passengers who transit from ANA to Qantas Domestic flights
You are required to collect your bags and clear Customs and Quarantine.
Turn right after entering arrival hall and proceed to Qantas Domestic check-in counter. Qantas domestic transfer bus will bring you to the Domestic Terminal.

Passengers who transit from ANA to other airlines Domestic flight
You are required to collect your bags and clear Customs and Quarantine.
Please move to domestic terminal by bus and proceed to check-in.

Transit from International flights

Passengers who transit from International flights to ANA
Please proceed to the boarding gate after passing through the security checkpoint within the transit area. If you do not have your boarding pass for your ANA flight, please complete check-in at the boarding gate.

Transit from Australia Domestic flights

Passengers who transit from Virgin Australia Domestic flights to ANA
When you check in at a domestic port with a connection via Sydney, your bags will be checked through to your final destination. You will receive a ‘Virgin transfer wallet’, which contains a map of the transfer port and a bus pass to use in Sydney. Upon arriving in Sydney, make your way to the Transfer Lounge at Gate 46 where the transfer bus will take you to the International Terminal.
Please proceed directly to Customs and Immigration.

Passengers who transit from Qantas Domestic flights to ANA
You can use the Qantas transfer bus when your bags are checked through to your final destination. Upon arriving in Sydney, make your way to the Transfer Lounge at Gate 15 where the transfer bus will take you to the International Terminal.
Please proceed to the ANA check in counter on the departure level to complete check-in.

Passengers who transit from Domestic flights on other airlines to ANA
You are required to collect your luggage at the Sydney domestic terminal.
Please proceed to the international terminal by bus and complete check in at the ANA check-in counter on the departure level.