Guide for facilities in Sydney Kingsford Smith International Airport

Arrival

  • 1 Immigration 
  • 2 Baggage Claim 
  • 3 Customs 
  • 4 Quarantine 

Arrival Terminal

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Immigration

Eligible nationals (including Japan) who have ePassports are able to use SmartGate, which is an automated passport control.
However, passengers under the age of 16 need to proceed the passport control.

Visit https://www.abf.gov.au/entering-and-leaving-australia/smartgates/arrivals for more details.

Departure

Departure terminal

  • 1 Check-in 
  • 2 Immigration 
  • 3 Security Check 
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Immigration

Eligible nationals (including Japan) who have ePassports are able to use SmartGate, which is an automated passport control.
However, passengers under the age of 16 need to proceed the passport control.

Visit https://www.abf.gov.au/entering-and-leaving-australia/smartgates/departures for more details.

Priority Lane for Immigration and security check

* The service has been temporarily suspended.

Business Class, ANA Diamond/Platinum/Super Flyers Card members and Star Alliance Gold members are able to use Express Path to pass through Immigration and security check.
Please present your passport and information card which you will receive at check-in counter.
Express Path is located at your left side of immigration.

Transit

Transit to International flights

Passengers who transit from ANA to International flights of other airlines
If you have your boarding pass of your connecting flight, please proceed to the boarding gate after pass through the security check in the transit area.
If you do not have your boarding pass of your connecting flight, please complete check-in at the connecting counter or proceed to the boarding gate.

Transit to Domestic flights

Passengers who transit from ANA to Virgin Australia Domestic flights
You are required to collect your bags and clear Customs and Quarantine at Sydney.
Please note that the Virgin Australia Domestic Transfer Desk has been temporarily suspended. Passengers are required to make their own way to the Domestic Terminal via taxi or public transportation and proceed to check-in.

Passengers who transit from ANA to Qantas Domestic flights
You are required to collect your bags and clear Customs and Quarantine.
Please note that the Qantas Domestic Seamless Transfer Desk has been temporarily suspended. Qantas domestic transfer bus is available which will take you to the Domestic Terminal and proceed to check-in.

Passengers who transit from ANA to other airlines Domestic flight
You are required to collect your bags and clear Customs and Quarantine.
Please move to the Domestic Terminal by taxi or public transportation and proceed to check-in.

Transit from International flights

Passengers who transit from International flights to ANA
Please proceed to the boarding gate after passing through the security checkpoint within the transit area. If you do not have your boarding pass for your ANA flight, please complete check-in at the boarding gate.

Transit from Australia Domestic flights

Passengers who transit from Virgin Australia Domestic flights to ANA
Please be advised that the through check-in baggage service has been suspended temporarily. Passengers are required to collect their baggage at Sydney Domestic Airport and make their way to the International Terminal via taxi or public transportation. Passengers are requested to recheck-in their luggage at the ANA check-in counter on the departure level at the International Terminal.

Passengers who transit from Qantas Domestic flights to ANA
You can use the Qantas transfer bus when your bags are checked through to your final destination. Upon arriving in Sydney, make your way to the Transfer Lounge where the Qantas transfer bus will take you to the International Terminal.
Please proceed to the ANA check-in counter on the departure level to complete check-in. Passengers also can make their own way to the International Terminal via taxi or public transport.

Passengers who transit from Domestic flights on other airlines to ANA
You are required to collect your luggage at the Sydney domestic terminal.
Please move to the International Terminal by taxi or public transportation and proceed to check in at the ANA check-in counter on the departure level.