Guide for facilities in Vienna International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA Group will arrive at Terminal 3 of Vienna Airport.

Arrival Terminal

  • Passport Control and Inspection
  • Baggage Claim
  • Customs
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Wien International Airport

On level 3 of Terminal 3, there is Gates G, toilets, ATMs, a currency exchange booth, escalators and an elevator. On level 2, there are immigration booths. After passing through immigration, proceed to level 0. On level 2, there are also toilets, escalators and elevators, while on level 1, there is Gates F, escalators and elevators. On level 0, there is the baggage claim area and customs. There also are toilets, an information counter, ATMs, a currency exchange booth, escalators and elevators. Upon leaving the building, there are bus stops and taxi stands.

Passport Control and Inspection

Please present passport.(A Disembarkation Card is not necessary when entering Austria.)

Customs

Please follow the red line for customers who need to submit a tax application at Customs or the green line for customers who do not need to make a declaration.

Departure

Flights operated by ANA Group will depart from Terminal 3 of Vienna Airport.

Departure terminal

  • Check-in
  • Security Check/Fast track
  • Immigration
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Wien International Airport

On level 1 of Terminal 3, there are ANA check-in and ticketing counters. After check-in, proceed to security or the priority security lane. After passing through security, go up to level 2. On level 1, there are also toilets, Gates F, escalators, elevators, and the VAT refund application counter for items in checked baggage. Passengers with items in their checked baggage for which they wish to apply for VAT refunds should check in at the ANA check-in counter and then bring their baggage to customs with a checked baggage tag attached. After applying for the VAT refund, drop off the baggage at customs. *1
On level 2, there are immigration booths. After passing through immigration, go up to level 3. On level 2, there are toilets, escalators and elevators. On level 3, there are Gates G, toilets, ATMs, a currency exchange booth, escalators, elevators, the VAT refund application counter for items in carry-on baggage, and the tax refund counter. Passengers who wish to apply for VAT refunds for items in their carry-on baggage should have their VAT refund application form stamped and then receive the refund at the tax refund counter.

  • *1.Since the tax refund provider may differ by shop and tax refund procedures may be unavailable at certain merchants, please confirm at the relevant shop when making a purchase.

Fast track security screening

Look for

Gold Track

Eligible
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members
Remarks

1 accompanying guest is also eligible for use.

About VAT refunds

A value-added tax (VAT) is applied to items purchased in Austria or other EU countries, but visitors may apply for the refund of the tax.

  • VAT refunds may not be provided by some shops, please check the shop for tax free handling.

When purchasing items

Have the shop process a Tax Refund Check.

Customs procedures at time of departure

Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.

  • Please see Customs information of each country for the latest information.

Transit

From ANA to Other Airline companies / From Other Airline companies to ANA

  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat

On level 3 of Terminal 3, there is Gates G, toilets, ATMs, a currency exchange booth, escalators and elevators. On level 2, there are toilets, escalators and elevators, while on level 1, there are Gates B, C, D and F, and escalators and elevators. On level 0, there are toilets, an information counter, ATMs, a currency exchange booth, escalators, elevators, bus stops and taxi stands.

From ANA to Other Airline companies

Passengers connecting from ANA to Austria domestic flights or Schengen Agreement countries

Passengers connecting to flights that depart from "Gates F" After immigration, please go down by the escalator located at the left side and pass through Security Check. Then proceed to "Gates F".
Passengers connecting to flights that depart from "Gates B,C and D" in terminal 1, please go down by the escalator right in front after immigration. Pass through Baggage Claim area and Security Check, then proceed to the gates.

Passengers connecting from ANA to flights to non-Schengen Agreement countries

Please go up by the escalator located at the right side and pass through Security Check. Then please proceed to boarding gate.

From Other Airline companies to ANA

Passengers connecting from Austria domestic flights or Schengen Agreement countries to ANA

Please proceed to "Gates G" as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.

Passengers connecting from non-Schengen Agreement countries to ANA flights

Please proceed to "Gates G" as shown by the display from the arrival floor. Go through Security Check, and proceed to the boarding gate for your ANA flight.

About the Schengen Agreement

The establishment of the EU and the tying of the Schengen Agreement have greatly simplified entry and departure procedures within Europe. The Schengen Agreement was first signed in 1985 in Schengen, a small town in Luxembourg, and implemented in 1995.
Once a Japanese national has arrived at one of country, travel within the country is treated as "internal (domestic)" travel. The entry procedures for Japanese nationals are as follows.

Disembarkation (entry) procedures

When traveling to a Schengen country via another Schengen country

Entry procedures are taken only in the first country of arrival.
Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.
Example: Haneda(Japan) to Madrid(Spain) via Frankfurt(Germany)
Entry procedures and customs inspection for carry-on baggage is processed in Frankfurt(Germany). Customs inspection for checked-in baggage is processed in Madrid(Spain).

Embarkation (departure) procedures

When traveling from a Schengen country via another Schengen country

The departure procedures are taken only in the last Schengen country to be departed from. The customs inspection is made at the destination country.
Example: Madrid(Spain) to Haneda(Japan) via Frankfurt(Germany)
The departure procedures are taken in Frankfurt(Germany), and customs inspection done in Haneda(Japan).