Car service for returnees (Haneda Airport/Narita Airport)

We would like to introduce a car service for the customers who are having difficulties due to public transportation restrictions to prevent the spread of COVID-19. We will drive you safely to a designated place (such as your home) as specified by the quarantine station, including the 23 wards of Tokyo.

If you return to Japan and then return overseas again, you can also make a reservation for hire transfer from the designated place (such as your home) to the airport.

Applications can be made to Eastern Airport Motors Co., Ltd.

Price Information

Please refer to the PDF below for detailed charges.

When using from a designated place (such as your home) to the airport, a forwarding fee will be charged separately to arrange for a car to be at the designated place (such as your home) in addition to the above charges.

If departing from a designated location (such as your home), the destination is, in principle, limited to Haneda Airport or Narita Airport.

Payment Methods

  • Cash
  • Payment by Credit Cards
  • Payment should be made before the car departs.

Our Cars

Sedan Type (Crown, etc.)

Minivan Type (Alphard, etc.)

  • Please understand that Eastern Airport Motors Co., Ltd. will make the arrangements for the car, but it may be operated by a partner company.
  • Regarding mileage accrual, conditions may differ depending on the partner company. You cannot specify your preferred car service company.

Regarding the Amount of Luggage and the Number of Passengers

Estimated Size = 80 liter suitcase
(Example: width 50 x depth 30 x height 77 cm)
Please convert to centimeters when informing us about your luggage.
Please note that you cannot load more than the specified amount.

Vehicle Type Amount of Luggage and Number of Passengers
Crown
  • 2 passengers, 3 pieces
  • 3 passengers, 2 pieces
Alphard
  • 3 passengers, 5 pieces
  • 4 passengers, 3 pieces
  • 5 passengers, 2 pieces

Flow from reservation to your ride

STEP1

Make a reservation using the reservation application form

  • Please be aware that by filling in this reservation application form, the contents will be sent to the car service company.
STEP2

Reply Receive reservation confirmation email

Please check the receipt number.
If you would like to change any submitted information or cancel your reservation, please contact us as soon as possible at the reply email address.
If you do not receive an automatic reply from your hire company, please contact us at "kaigai@eastern-ap.com".
You may not be able to receive e-mails due to domain designation as a countermeasure against junk e-mails. Please set your inbox to receive e-mails from "@ eastern-ap.com".

STEP3

Receipt of Car Contact Email

An email will be sent with the car information at least 24 hours prior to it being dispatched.

STEP4

The car will be standing by at the pick-up location at the dispatch time.

If it will take extra time for you exit the airport, please contact the car driver's mobile phone.
If you are riding from the airport, a sign with your name and flight number will be displayed in the front window of the car.

STEP5

Confirmation/Payment

When using this service upon your return to Japan, we may check your passport, test results, etc., before the car departs.
Please pay all fees before departure.

STEP6

Operation

The car will drive you to the address designated at the time of booking.

Regarding reservation

Car service from airport to the designated place (such as your home)

  • If you are returning from a specific country, you may be required to quarantine at a place designated by the quarantine station.
    Please check the website of the Ministry of Health, Labor and Welfare in advance and be careful not to select the wrong date for the car service reservation.

Car service from the designated place (such as your home) to the airport

  • Please submit the reservation application form at least 4 days (96 hours) prior to boarding the hired car.

Please see Flow from reservation to your ride for the flow from reservation to boarding.

Countermeasures for COVID-19

  • We will sterilize the inside of the car, mainly on the parts that are frequently touched.
  • The driver will have a body temperature check before starting work.
  • The air inside the car will be ventilated during the ride.
  • The driver will wear a mask, wash his/her hands, and gargle thoroughly.

Requests to Customers

  • Please reserve a time for pick-up for 2-3 hours after arrival of the aircraft.
    • However, if you are returning from a specific country, you may be required to quarantine at a place such as a hotel, etc., as designated by the quarantine station.
      Please check the website of the Ministry of Health, Labor and Welfare (Japanese only) in advance and be careful not to select the wrong date for the car service  reservation.
      (There have been many cases where the car service reservation date was changed on the day of arrival at the airport in Japan.)
  • If the customer would be late for the reserved pick-up time, an extra fee for standing-by would be charged additionally per 2,000 yen / 30 min. Does not apply for delay of arrival of the boarded flight.
  • Please understand that if the aircraft would have arrived earlier than expected, some waiting time before pick-up may be needed.
  • It is not possible to change the specified destination and get out of the car en route to your destination.
  • Please note that you may be asked to confirm your passport or ticket when getting into the car.
  • It is not possible for more than the number of people reserved in advance to ride in the car.
  • Depending on the shape and/or size of your luggage, it may not be possible to load it or it may be placed at your feet. You may not load more than the specified amount.
  • Dangerous goods cannot be brought into the car.
  • Drinking in the car is prohibited.
  • Pets are not allowed in the car.
  • Please see Taxi and Vehicle for Hire Gift Coupons for more information on using taxi coupons
    • Due to the COVID-19 situation, it may take longer than normal for the coupon to be delivered.
      If you wish to use a coupon, please apply at least one month in advance. If the original coupon does not arrive in time for your ride, it cannot be used.

As a countermeasure against COVID-19, we will take the following measures.
If you cannot comply with the operational rules, we may cancel the service.
If the service must be cancelled due to customer actions, you will be taken back to the airport and asked to exit the car.
In such a case, it will be treated as a cancellation by the customer and 100% of the fee will be charged to the customer.

  • Be sure to wear a mask until you have arrived at your designated destination (such as your home).
  • The car service cannot be used by those who have a "positive" PCR test result or who have not had a PCR test done.
  • It is not possible to change the destination reported to the quarantine officer or to get out of the car en route to your destination.
  • Please be sure to take any of your garbage with you from the car.
  • We will open the window about 1 cm while driving to ventilate the inside of the car.

Pick-up Place

When using from the airport to the designated place (such as your home)

The driver will be waiting for you with your name on a sign.
(Sign = flight number + A4 paper with your surname or first name)
In addition, if there is a problem with communication between the customer and the driver, an interpreter will be provided at the information counter in the airport, and after the problem is resolved, the car will depart.
(Simple interpretation at the airport information center is free)

When using from the designated place (such as your home) to the airport

We will pick you up at the designated place (such as your home) address listed in your reservation.

Narita Airport

Narita Airport Terminal 1 South Wing 1st floor
Narita Airport Terminal 2 platform (near the center)

  • As to Lobby A or B, the driver will come to the appropriate zone based on your flight number on the day.

Haneda Airport

In front of the information counter on the 2nd floor of Haneda Airport Terminal 3

  • The driver will wait in front of the information counter located to the center of the arrival floor, just outside the arrival gate.

Cancellations

  • Cancellation 30 hours prior to the reserved car service time = 0% cancellation fee
  • Cancellation less than 30 hours prior to the reserved car service time = 100% cancellation fee
    However, in the case of cancellation due to a positive PCR test result, the cancellation fee will be 0%.
    (If you make a reservation again at a later date, please do so using the same procedure.)

Contact Us

Eastern Airport Motors Co., Ltd.
Please email us for inquiries.

kaigai@eastern-ap.com
Business hours (Japan time): Mon-Fri 9: 00-18: 00