Thank you very much for your continued and loyal support of ANA.
The ANA Group is committed to delivering service that exceeds customer expectations. At the same time, we believe it is essential to maintain a work environment where our employees can feel safe and secure while providing the "ANA experience."
In collaboration with the Scheduled Airlines Association of Japan and its member airlines, we will begin screening a "Customer Harassment Prevention Awareness Video" at airports starting in May and on board our flights starting in June.
Through this video, we hope to foster mutual respect and warm relationships, creating pleasant and enjoyable travel experiences together.
We appreciate your understanding and cooperation as we continue to care for one another and strive to realize "Kindness in the Skies."
April 28, 2026
All Nippon Airways Co., Ltd.