Updated October 31, 2023
Thank you for flying ANA.
Following the announcement by engine manufacturer Pratt & Whitney ("P&W"), we will begin inspections of the PW1100G-JM engines installed on our A320neo and A321neo , resulting in reduced service on some routes. The subject engines will be removed from the aircraft by the deadline set by the manufacturer, so there will be no impact on operational safety.
We deeply apologize for any inconvenience this may cause to our customers.
You can find out how to change flights or request a refund for your tickets.
After confirming the reservation, please carry out the procedures via the ANA website.
If you request change or refund of reserved tickets for the affected flights as well as tickets for itineraries related to the reserved tickets (including award tickets), we will accept change (transfer) or refund of reserved flights free of charge.
For purchased through travel agencies or other non-ANA channels, please contact the location through which you made your purchase.
In the case of weather conditions or mechanical failure that are expected to bring about a flight irregular, a convenient means of delivering information about flight cancellations and flight delays with ease of changing or requesting refunds on flight reservations.
We offer the same information via the ANA website as through the ANA Reservation and Customer Service Center. For the latest information, please see the ANA website.
Confirm the latest flight status from your computer or smartphone.
Information regarding flight delays and cancellations will be sent to your registered email address as soon as possible.
We provide the latest updates on X via ANA Flight Info@ANAFlightinfo_e.
We will do our utmost to respond to any telephone or email inquiries.
Please confirm that you have the correct telephone number before dialing.
ANA Domestic Reservation and Customer Service Center
0570-029-709 (Fixed rate within Japan)
Please note that new reservations and changes/cancellations cannot be processed by email. It may take some time for us to respond to email inquiries. Please call us if you require immediate assistance.
All Nippon Airways Co., Ltd.