Apology: The phone numbers of some reservation centers were unavailable from January 1st to 2nd.

When dialing the phone number at the Reservetion Centers, only the ring tone continues and the call cannot be connected to the person in charge.

There is an incident that the call charge is charged. For customers who called the phone number between 22:00 on January 1 and 12:16 on January 2 (JST), we will check the billing status and refund the call charge.
We are sorry for the inconvenience, but for the intended customer, please fill in the required information from the refund application form.
Please apply.

  • We will stop accepting refunds after February 29 (Sat).

We sincerely apologize for the inconvenience and concern we have caused our customers and other stakeholders.

Date and time of occurrence

January 1 22:00 - January 2 12:16 (JST)

Target phone number

  • ANA Bronze Service Desk
    Navi Dial: 0570-029-062
    Toll Dial: 03-6741-6681 / 06-7637-1141
  • ANA Super Flyers Service Desk
    Navi Dial: 0570-029-340
    Toll Dial: 03-6741-6682 / 06-7637-6672
  • ANA Card Desk
    Navi Dial: 0570-029-747
    Toll Dial: 03-6741-6684 / 06-7637-6673
  • ANA Mileage Club Service Desk
    Navi Dial: 0570-029-767
    Toll Dial:
    03-6741-6683 / 06-7637-6673 / 011-726-6100
    052-586-1717 / 092-731-5700 / 098-867-4560
  • Domestic
    Navi Dial: 0570-029-222
    Toll Dial:
    03-6741-8800 / 06-7637-8800 / 011-726-8800
    052-586-8870 / 092-752-8800 / 098-861-8800
  • V Navigation Flight Guide
    Navi Dial: 0570-029-075
    Toll Dial: 03-6741-8801 / 06-7637-8806

ANA SPECEIAL DESK

  • 0120-659-196
    10:00 - 16:00 (JST)
    (Closed on Saturday, Sundays, National Holidays)
  • We close the phone reception at 16:00 on February 14 (Fri). If you would like a refund, please use the refund request form.

January 15, 2020
All Nippon Airways Co., Ltd.