Specific service dog on US & Mexico international portion only

This page provides information about travelling with Assistance Dogs, for US and Mexico flights.

Service Dogs

Alert Dog : A dog which detects epileptic fits, hypoglycemic shocks, etc.

Customers who accompany Alert Dog can be allowed to carry service dog into aircraft cabin.

Psychiatric/Emotional Support Dog : Extract from the US Air Carrier Access Act

Customers who accompany Psychiatric/Emotional Support Dog must provide current documentation (ie. No older than one year from the date of the passengers scheduled initial flight) on the practice letterhead of a licensed mental health professional including medical doctor specifically treating passenger’s mental or emotional disorder (eg. psychiatrist, psychologist, licensed clinical social worker) stating the following.

  1. The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of mental Disorders –  Fourth or Fifth edition(DSM-Ⅳ or Ⅴ),
  2. The passenger needs emotional or psychiatric service dog as an accommodation for air travel and/or for activity at the passenger’s destination,
  3. The individual providing assessment is a professional mental health professional, and the passenger is under his/her professional care, and
  4. The date and the type of mental health professional’s license and the state or other jurisdiction in which it was issued,

Otherwise, please use the designated Psychiatric/Emotional Support Dog Application below.

The passenger must send the above statement to ANA Disability Desk/Japan or Customer Service Center/US by e-mail or Fax at least 48 hours prior to scheduled initial flight departure.

Customer Service Center / US

FAX:1-310-382-3135

Notes

In compliance with the US DOT guidelines of the Air Carrier Access Act (ACAA), to assist an individual with a disability, a dog must be trained to behave appropriately in a public setting.
If the dog’s behavior indicates that it has not been trained (i,e., running freely, barking and growling, jumping or biting, urinating or defecating), the dog will only be accepted in accordance with ANA pet policy (i,e., carried in cargo hold with crate), and subject to other applicable ANA rules; see Passengers traveling with pets (Domestic Japan Flights / International Flight) for more information.

In compliance with the US DOT guidelines of the Air Carrier Access Act (ACAA), to assist an individual with a disability, a dog must be trained to behave appropriately in a public setting.
If the dog’s behavior indicates that it has not been trained (i,e., running freely, barking and growling, jumping or biting, urinating or defecating), the dog will only be accepted in accordance with ANA pet policy (i,e., carried in cargo hold with crate), and subject to other applicable ANA rules; see Passengers traveling with pets (International Flight) for more information.

Alert dog and Psychiatric service/Emotional support dog are accepted,
- ANA or AJX (Air Japan) - operated flights with ANA flight number (flight number indicated on the ticket)
- ANA or AJX (Air Japan) - operated flights with UA flight number (flight number indicated on the ticket)
Please note that these dogs can only be accepted on code - share flights with partner airlines, United Airlines, United Express regional partner airlines and Air Japan.
Regarding other code-share flights, please inquire directly with other operating airlines.

Attention for customers who accompany with the Alert Dogs and Psychiatric/Emotional Support Dogs

In Japanese airports it’s prohibited for the passenger to walk the dog other than service dogs approved by Japanese accredited organization in the terminal complex due to government order. A passenger must provide a hard, leak proof container for transferring the dog through the terminal area from the airplane exit. A small dog can be fitted in soft carrier.

Notes for customers traveling with the above assistance dogs via international airports in Japan on routes other than U.S. routes

Basically these above service dogs will be carried in cargo hold with crate on Non US portion flight since it’s not allowed to accompany any service dogs into airplane cabin other than US & Mexico portion. (It’s not applied to US DOT rules and Guidelines in Mexico.)

E.g. Los Angeles → Tokyo → Singapore
Psychiatric/Emotional Support Dogs and Alert Dogs would be able to fly in cabin from Los Angeles to Tokyo but then be checked in from Tokyo to Singapore as a pet in cargo hold.

Your understanding and cooperation would be appreciated.

For customers with disabilities
[Phone Number] 1-800-235-9262 (Toll-free)
[Business Hours] 24 hours, open daily