Customers with Assistance Dogs
Assistance dogs including guide dogs, hearing dogs, and mobility assistance dogs can be brought on board free of charge.
The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.
Reservations
Traveling with Guide Dogs, Hearing Dogs, and Mobility Assistance Dogs
Please inform us in advance if you need any assistance while you are traveling with your assistance dog.
Traveling with Emotional Support Dogs and Alert Dogs
If you wish to travel with an assistance dog, please contact the ANA Disability Desk in advance.
Assistance dogs besides guide dogs, hearing dogs and mobility assistance dogs are not permitted on board.
For US and Mexico flights, assistance dogs besides guide dogs, hearing dogs, and mobility assistance dogs (e.g., emotional support dogs and alert dogs) can be brought on board if the conditions are met.
For further information, please refer to Specific service dog on US & Mexico international portion only.
Animal Quarantine
If you board an international flight, your assistance dog may be subject to quarantine depending on the country. You are therefore asked to direct any inquiries about immigration conditions, etc., to the consulate of the country you will be visiting or your nearest animal quarantine office in Japan. Furthermore, certain procedures must be completed upon taking your assistance dog out of Japan and upon bringing it back. Please see the Animal Quarantine Service (AQS) page on the Ministry of Agriculture, Forestry and Fisheries website for further information.
Please also see the Notice to Assistance Dog Users from Overseas on the Ministry of Health, Labour and Welfare website if you will be travelling to Japan together with your assistance dog.
Codeshare flights
Guide dogs, hearing dogs, and mobility assistance dogs are permitted on board.
Please contact the ANA Disability Desk for details, as some codeshare partner airlines may accept guide dogs, hearing dogs, and mobility assistance dogs on board.
Only customers with tickets issued with a United Airlines flight number are eligible to bring emotional support and alert dogs on flights operated on U.S. and Mexico routes.
Seat Preferences
Due to safety reasons, emergency exit row seats are not available for passengers traveling with Assistance Dogs.
- Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
- Some Japan domestic fares are not eligible for online advance seat reservation.
Boarding
Please arrive early at the airport in order to have leave enough time for necessary procedures.
Approximate Time of Arrival to the Airport
Please inform the staff at the check-in counter that you are traveling with your assistance dog if you need any assistance.
Please inform the gate agent in advance at the boarding gate when you are traveling with your assistance dog to guide you with priority boarding.
60 minutes prior to the departure time
120 minutes prior to the departure time
Arrival
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.
- Frequently asked questions about Customers with Assistance Dogs
If you have any questions or concerns please contact the ANA Disability Desk.